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Sheraton Grand Sacramento Hotel: 1230 J St, Sacramento, CA 95814

Photo of Sheraton Grand Sacramento Hotel

1,225 Reviews

Ranked #22 of 92 hotels in Sacramento

Discover exquisite modern lodgings and access to the best of Sacramento at the Sheraton Grand Sacramento Hotel. We are situated in the heart of downtown Sacramento, California, near the convention center and State Capitol complex. We provide comfort in the beautifully restored Public Market Building near the city's best shopping and restaurants...

Tripadvisor Traveller Rating:

Value

Rooms

Cleanliness

Service

Excellent

474

Very Good

441

Average

165

Poor

Terrible

Recent Reviews:

ClaremontFoodFan

Claremont, California

Trip type:

Business

Overpriced and underwhelming

17 Apr 2024

This hotel is the worst I have stayed at in quite a long time. This review is given in comparison with other hotels at this price level that I have... more »

This hotel is the worst I have stayed at in quite a long time. This review is given in comparison with other hotels at this price level that I have frequented. The amenities are second rate, the location is in midtown and there is nothing immediately close by if you want to get a quick bite after 7pm. Even the Subway Sandwiches across the street closes early which is a real bummer because this hotel has the worst food that I have had a Sheraton ever. Truly poorly executed and not even close to meeting the descriptions on the menu. I ended up having to eat here several times because of the lack of nearby places to go. Had I options, I would have not returned after the first sad experience. Two examples-- I ordered a chicken noodle soup for an evening light meal. The bowl of soup took 30 minutes to show up, and then it wasn't soup. It was a bowl of dry looking pasta with no broth. I thought surely they must have made a mistake and perhaps they meant to serve the broth separately. The server, who was very nice, went to the kitchen to check and was told that the chef had made the soup earlier but it had dried up and that they could pour water on the noodles for me. I sent it back and ordered a grilled cheese sandwich and tomato soup. The soup was thick like a sauce and incredibly bland. I had a couple of bites. The next day, I was working from my room and decided to order room service after finding out that everything nearby was closed. Except that this hotel does not have room service. After ordering the food online I was surprised that I was given a "pick up" time. I thought I must have made a mistake and called guest services who informed me that there is no room service and I had to pick up the food on the second floor. I asked how I would know when it was ready and was told just to head down in 20 minutes. I got busy working and received a call over 30 minutes later telling me that my food was ready for pickup. I got dressed and went to the 2nd floor where the kitchen is located. When I returned to my room I put my pajamas on and opened my Caesar salad only to discover that it had been packaged with no dressing. I called the front desk and asked if there was a way someone could bring my dressing since I was no longer dressed. I was told at first that I would have to pick up the food. While I was getting redressed, I received a call from the front desk person offering to bring the dressing up for me. I was grateful for that and accepted. Unfortunately, the salad was inedible. The added chicken was refrigerator cold. I have had better premade salads at airport convenience stores. Again I ate a couple of bites and tossed the rest. Aside from the abysmal food, the bathroom decor and fixtures are that of a lower end hotel with a cloth shower curtain in a bathtub/shower. The water temperature fluctuated from hot to tepid throughout my shower. The one bright spot was the staff who were all friendly and helpful. However, for over $500 per night, I have much better choices and will not be returning to this facility.

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nd44

San Jose

Trip type:

Family

Beware - “Confirmed” rooms at SAC Sheraton aren’t really confirmed

7 Feb 2024

Major bad judgments from SAC Sheraton. Room was booked 3-4 weeks prior for 1 night. My Suite Night upgrade was confirmed/guaranteed 3 days prior. I took a risk and cancelled... more »

rikwynn

Philadelphia, Pennsylvania

Trip type:

Business

Good location in need of an interior refresh

31 Jan 2024

Really dated and tired lobby decor. Room had furniture in it that looked like it was 20 years old. Not a single USB port in the place. Bathroom wasn’t 100%... more »

JoshCroft

Folsom, California

Trip type:

Couples

From a King-Sized Nightmare to a Double-Bed Tango

5 Jan 2024

Picture this: a fancy ballroom fit for the New Year’s Eve Great Gatsby dance event to ring in 2024 with high, fancy ceilings and good acoustics, and...a colossal check-in fail.... more »

PernudiG

Amazing Stay

26 Dec 2023

Amazing hotel with great room service. They had made a mistake at first, I did request a king size bed and booked me for a 2 king size bed. They... more »

1-5 of 1,225 Reviews

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