The distinctive sail-shaped silhouette of Burj Al Arab Jumeirah is more than just a stunning hotel, it is a symbol of modern Dubai. Rising on a man-made island, 280 metres from the shores of the renowned Jumeirah beach and designed to resemble the graceful sail of an Arabian dhow, it soars to a height of 321 metres, dominating Dubai’s coastline...
Tripadvisor Traveller Rating:
Value
Rooms
Cleanliness
Service
Excellent
5612
Very Good
749
Average
311
Poor
148
Terrible
156
true
Recent Reviews:
StephanieLondon87
London, United Kingdom
Trip type:
Family
Second visit maybe the last!
17 Apr 2024
This was our second stay at the Burj.
I would just like to say a special thank you to all of the breakfast staff for amazing and wonderful service ....
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This was our second stay at the Burj.
I would just like to say a special thank you to all of the breakfast staff for amazing and wonderful service . This was the best part of our stay. The service was impeccable. Also a huge thank you to Chef who created some wonderful vegan breakfast options for us. Amazing! The breakfast team were outstanding!
Also I would like to thank our Butler Gucci was was very kind and arranged a birthday in room surprise for our daughter. Also thank you to Angelica.
We had a couples massage which was one of the best massages I’ve had in a long time. However the spa itself was dated and unimpressive.
The vegan options by the pool side were basically non existent. I don’t mind but as a hotel of this standing I would expect at least one option that wasn’t a fruit platter or a salad.
The quality of room service food especially for the children was very basic . The pasta was awful no flavour at all.
Also when we had booked for afternoon tea they told us it wasn’t possible to offer vegan! I find this unacceptable as a paying guest and who have paid a lot of money for a weeks stay. It was confusing because they would leave Vegan canapés and sandwiches in our room daily. The tea manager did agree to make us vegan sandwiches but no pastries and cakes. The tea overall was underwhelming.
I do not feel that the staff are trained to go over and above for the guests needs. I would prefer less fancy gifts offered and more towards keeping the guests happy.
Lastly we had a 2:45 am flight so were due to depart very late so requested if we may use some facilities to take a shower but were refused. We were just told the spa was closed. This is an example of not going over and above for guests.
I do not think I would return again. I do love the room ( mainly the size) and the hotel location however there are better hotels. We usually stay at the Mandarin Oriental Emirates Palace which I find far superior .
Excellent stay, from start to finish. We stayed with 2 small kids and were supported in every aspect by all team members. Suites are so comfortable that you don’t want...
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Excellent stay, from start to finish. We stayed with 2 small kids and were supported in every aspect by all team members. Suites are so comfortable that you don’t want to leave them. Breakfast offers excellent choice for both adults and kids. Spa has best experts in their field. What can I say, 3 nights was not enough :))) and we will be back !!!!
The best room ever. We enjoyed a lot.
I loved to see the view from my room.
The best food, most of the staff who I met they are kind...
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The best room ever. We enjoyed a lot. I loved to see the view from my room. The best food, most of the staff who I met they are kind and helpful. We really enjoyed. All the facilities are good. We will be back on May. Thank you so much for everyone. You did great job.
Our favourite hotel in Dubai and the world. Burj Al Arab truly is the world’s only 7 star hotel. We stayed for a few nights in April this year and...
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Our favourite hotel in Dubai and the world. Burj Al Arab truly is the world’s only 7 star hotel. We stayed for a few nights in April this year and had a wonderful stay.
Our butlers Gucci and Maryam were so helpful and could not do enough for us. The hotel was also very helpful over e-butler before we arrived and during our stay.
The pool area is world class with amazing service and facilities. The wrap around infinity pool was stunning. If you can’t afford to stay at the hotel it is definitely still worth visiting to use the pool area.
Breakfast was also fantastic each day with a large selection of food and you also can order from the al a carte menu which feels like a more premium experience in line with the hotel.
Finally our hotel suite was amazing. So large compared to any other hotel room. We stayed in the 2 bedroom family suite. As a family of 5 this was a perfect room for us with so much space.
Overall I would highly recommend this hotel and will definitely be returning in the near future.
Great service in all department and very friendly helpful staff. Food was so tasty we enjoyed very much in the hotel, swimming pool so big. we are enjoyed lot. Staff...
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Great service in all department and very friendly helpful staff. Food was so tasty we enjoyed very much in the hotel, swimming pool so big. we are enjoyed lot. Staff was very helpful. they all are very professional staff. All are very helpful. all good.