Dear savytraverlor433323,

Thank you very much for your review and stay with us.
We appreciate your detailed feedback and will discuss it with the respective departments! We understand that the No Problem Rock sculpture (this is indeed the name) is a piece of art that is controversial, some like it some really think its ugly. Unfortunately we have no say in this:) as we dont own it. We hope however that you enjoyed Zurich and wish you safe and enriching travels! Thank you again for having stayed with us! Kind regards

Dear Mr. Lee,

Thank you for taking time and sharing your feedback with us.
As per Marriott policies, cabin crew members from airlines who are staying at the property on work trips do not benefit from any rewards that your Bonvoy status entails. This is Marriott policy and has been communicated with your employer and agreed upon mutually.

We acknowledged the housekeeping issue, which is unacceptable and addressed it to the leadership team in order to keep the necessary guidelines in place.

Kind Regards,
Your Renaissance Team