Striking a balance between quiet, restful retreat and a vibrant business destination, the NH Berlin Alexanderplatz features 225 newly redecorated guest rooms directly in the center of the dynamic city of Berlin.
Tripadvisor Traveller Rating:
Value
Rooms
Cleanliness
Service
Excellent
191
Very Good
142
Average
57
Poor
20
Terrible
21
true
Recent Reviews:
Doreen G
Glasgow, United Kingdom
Trip type:
Couples
Great Stay. Staff were exceptionally helpful .
2 Apr 2024
Large , bright and airy room. Spotlessly clean. Excellent breakfast buffet with all tastes and dietary requirements catered for. Friendly staff. Close to transport. Would definitely recommend. I especially liked...
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Large , bright and airy room. Spotlessly clean. Excellent breakfast buffet with all tastes and dietary requirements catered for. Friendly staff. Close to transport. Would definitely recommend. I especially liked the hotel’s environmental commitments.
Inmaculada Isla Rey, Other at NH Berlin Alexanderplatz, responded to this review
Dear Doreeng875
Thank you so much for your glowing review and a perfect rating! We're delighted to hear that you had such a fantastic experience during your stay at our NH Berlin Alexanderplatz.
Our staff takes great pride in being helpful, and we're thrilled to hear they met your expectations. Your comment about our hotel being recommended for a trip to Berlin means a lot to us; it's the highest compliment we could receive.
We look forward to welcoming you back on your next visit to Berlin, and we'll strive to make your stay even more perfect. Safe travels!
Best regards, Inmaculada Isla Deputy Hotel Manager
So I get why some people have said it's not in Alexanderplatz, it is not far away at all though, the tram line is 50 metres from the hotel and...
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So I get why some people have said it's not in Alexanderplatz, it is not far away at all though, the tram line is 50 metres from the hotel and its only 3 stops to Alexanderplatz so this was not an issue to us at all. The hotel reception area was very modern and clean, check in was efficient and quick. We had a twin room, it was a great size. It was great to have USB charger points scattered around the room. The beds were very comfortable. There was a desk to work from as well which was great. They also have fridges in the room which was great to store the much needed beers in after a long day sightseeing. The bathrooms are modern with everything you need including shampoo and bodywash etc. All in all the rooms are fantastic and worth the price. There is a small shop area which sells drinks and snacks downstairs in the reception hall but it is pricey compared to the shop along the street towards the tram stop. The bar was great, reasonable prices and good service.
Inmaculada Isla Rey, Other at NH Berlin Alexanderplatz, responded to this review
Dear CraigW9,
thank you so much for your glowing review and a perfect rating! We're delighted to hear that you had such a fantastic experience during your stay at our NH Berlin Alexanderplatz.
On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come.
Until then, please receive our warmest regards. Your Team of the NH Berlin Alexanderplatz& Inmaculada Isla Deputy Hotel Manager
Overall this is a very nice hotel in a good location. Generally the staff are very polite and professional. The room was very warm during the night due to our...
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Overall this is a very nice hotel in a good location. Generally the staff are very polite and professional. The room was very warm during the night due to our air conditioning not functioning. We brought this to the attention of reception staff on a daily basis and on each occasion we were informed that this would be brought to the attention of their technical staff for appropriate action. It was never repaired. On checking out we once again informed yet another member of staff at reception. She apologised and assured us that this would be resolved in time for the arrival of the next guest. Good luck to the next occupant of room 234. Also on leaving the hotel on the morning of our penultimate day we reported to reception that we had run out of hand soap and shower gel. On our return later that evening neither had been delivered to our room. We again reported this to reception and a member of restaurant staff was sent up with shower gel but shampoo instead of handwash. We could not replace these into the respective brackets due to not having the appropriate tool for doing so. Despite these relatively minor misgivings, I would however recommend.
Inmaculada Isla Rey, Other at NH Berlin Alexanderplatz, responded to this review
Dear Gerard F,
thank you very much for your visit and review. We always do our best to solve technical challenges as quickly as possible. We truly regret that we were not able to do so during your stay.
However we are delighted to see that you generally enjoyed your stay with us and hope to welcome you back soon. Kind regards, Inmaculada Isla Deputy Hotel Manager
Excellent location, within a few 100 metres of the trams. Very friendly and helpful staff. Rooms were warm clean and very comfortable .amenities in the hotel were excellent. Mini shop...
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Excellent location, within a few 100 metres of the trams. Very friendly and helpful staff. Rooms were warm clean and very comfortable .amenities in the hotel were excellent. Mini shop to get late night snacks and any forgotten items needed for the trip was a great idea.
Inmaculada Isla Rey, Other at NH Berlin Alexanderplatz, responded to this review
Dear Damien852,
thank you so much for taking the time to share your impression about the hotel online.
On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.
Your Team of the NH Berlin Alexanderplatz & Inmaculada Isla Deputy Managerin
Berlin Alexanderplatz need some improvement to be done
3 Jan 2024
This is our 2nd time to checked in a NH Hotel. We came from NH Collection Frankfurt Spin Tower.
We had some problems on our 2nd Night; technically our third...
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This is our 2nd time to checked in a NH Hotel. We came from NH Collection Frankfurt Spin Tower. We had some problems on our 2nd Night; technically our third day. We opted for our room to be cleaned. Our towels to be changed. But when we arrived. we saw some Food Trash beside the trash can. It is actually our trash from last night's midnight snack.
We placed them beside the trash can as it doesn't fir the trashcan already.
This saddens and disappoints me because the cleaning of the room isn't that 100 percent. They threw away the trash on the bin but they left the food trash beside it.
Also, the Television isnt that Smart TV yet for us to watch Youtube. Not really a problem beacuse we had our ipad and laptop. But this is a room for improvement.
Also, coffee machine are still the old one that you have to boil it in a kettle. Compared to NH Collection Frankfurt Spin Tower. They are serving Nespresso already.
Also, the air conditioning wasn't that good. We always open our window for the air to come and ventilate the room.
The room was spacious enough for the two of us with our four big luggages.
the hotel is located near the tram station. So in a minute or 2 you will be at the tram station which will bring you to the main plaza Alexanderplatz after 5 stops or so.
Mike Wolf, Geschäftsführer at NH Berlin Alexanderplatz, responded to this review
Dear Mark d, thank you for your rating. I will take your feedback to discuss it with our Managers in order to improve our quality of service. We hope to see you again in our hotel. Your Team of the NH Berlin Alexanderplatz &