I recently stayed at the Temple Bar Hotel during a weekend trip to Dublin, and unfortunately, my experience was marred by an incident that left me deeply disturbed. While enjoying a drink in the hotel bar, I witnessed a shocking altercation between one of the security personnel and a customer.
The customer seemed to be inquiring about something innocuous, but instead of responding professionally, the security person resorted to physical aggression, striking the customer without any provocation. This behaviour was not only unacceptable but also deeply troubling to witness in what is supposed to be a reputable establishment.
Needless to say, this incident completely overshadowed any positive aspects of my stay at the Temple Bar Hotel. No guest should ever feel unsafe or threatened during their time at a hotel, and the fact that such behaviour was exhibited by a member of the hotel staff is utterly inexcusable.
I urge the management of the Temple Bar Hotel to thoroughly investigate this incident and take appropriate action to ensure that such behaviour is never repeated. As a traveler who values safety and respect above all else, I cannot in good conscience recommend this hotel until they address this serious issue.
Good afternoon, Paul,
Thank you for your recent feedback, I would like to discuss the matter further with you as we have reviewed all our incident reports, and spoke to our security team, and we cannot locate or reference the incident you have highlighted.
We operate a very successful Hotel, recently voted Hotel of the Year, and 2 large entertainment venues in Buskers live music bar and Busker On The Ball sports bar, both of which have won numerous awards for offering, atmosphere, service and fun. We take security very seriously and provide regular training for our fully licensed team. Their relationship with the local Garda is very strong something we encourage, however if we have had an incident that was not reported.
I will certainly do a full investigation, as we pride ourselves in running a safe and fun experience for all our guests.
Best Regards;
Patrick Kenny
VP / Managing Director