Dear 622fayg,

Thank you for taking the time to share your feedback with us. We sincerely apologize for your disappointing experience during your recent stay at our apartment complex in Albufeira.

We sincerely regret any inconvenience caused by the lack of assistance accessing your apartment and the disparity in room sizes. Ensuring all our guests have a comfortable and enjoyable stay is our top priority, and it's disheartening to hear that we fell short of meeting your expectations in this regard.

Your comments regarding the condition of the sitting room/dining room and the demeanour of our reception staff are noted, and we will certainly address these issues with our team to improve our services and facilities.

Additionally, we understand your concern about the discrepancy between the photos and the actual accommodations. It would be helpful for us to know which specific images you referenced, as this will enable us to rectify any misleading representations. We strive to provide accurate depictions of our facilities, and we apologize if there was any discrepancy between what was portrayed and what you experienced.

Furthermore, it's important to note that at Quinta Pedra dos Bicos, our apartments feature diverse decor styles, offering guests various options. Each apartment may have a unique decor, contributing to the individuality of our accommodations.

We appreciate your valuable feedback, which helps us identify areas for improvement. Should you consider giving us another chance in the future, we would welcome the opportunity to regain your trust and provide you with a more satisfying experience.

Warm regards,

Your Quinta Pedra dos Bicos Team