We stayed there for 4 nights for Songkran and it was a wonderful stay!
Patggy from Thai Restaurant was nice and showed care to us. It was a nice dinner once check in.
Glory from Breakfast Restaurant has perfect sunshine smile every morning. Nat is polite too but a bit shy.
For the food, overall is good in different restaurants including In Room Dining but the dessert and pastry in breakfast restaurant is exceptional. I never expect such a professional croissant in Thailand!
Wee is helpful to settle us into our room.
Last but not least, a BIG SHOUT OUT to Pei Pei, the in charge of Concierge. She was the one welcome us upon our check in and she is very professional. We had some facilities problem in the room but she tried her very very best to help us from her heart. She came to breakfast restaurant in person to follow up with us and made sure we were ok. She was also hard working coz we saw her at 9am and then 9pm again! She was the key person to ensure our stay was good - THANK YOU PEI PEI!
Although the hardware is a bit old and overall it's overpriced, SERVICE from the staff there is priceless!
Dear GF,
Thank you for sharing your experience with us. We're thrilled to hear that you had a wonderful stay at our property Vana Belle during Songkran.
We’re pleased to hear that our team members, including K.Patggy, K.Glory, K.Nat, K.Wee, and K.Pei Pei, made your stay memorable with their exceptional service. Your kind words will be shared with them, and they will be delighted to hear that they contributed to making your stay special.
We appreciate your feedback regarding the facilities, and rest assured that we continuously strive to enhance our offerings to provide the best experience for our guests.
We look forward to welcoming you back to Vana Belle, a Luxury Collection for another memorable stay in the future.
Best Regards,
Roberto Troia
Director of Rooms