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About This Property

Disclaimer

This FAQ page is specific to a selection of TripAdvisor properties. There are many different partners that list properties with TripAdvisor. As a result, the payment options and owner contact methods may differ from property to property. For property-specific FAQs, view the info in the upper right corner of the inbox.

Finding a property

How can I tell if a property I like is available for my holiday dates?
Each property has a calendar which shows available and unavailable dates. If it's available, you can send a message to the owner/manager via the TripAdvisor inbox.
What does the "Peace of Mind" badge on the listing mean?
The Peace of Mind Guarantee badge indicates that this guarantee is available for this property if you choose to book it via the TripAdvisor inbox. Only properties with badges are signed up to accept payments via the TripAdvisor inbox, and are the only ones to offer the guarantee. Learn more.
Why should I use the TripAdvisor inbox to pay the owner/manager?
When you pay via the TripAdvisor inbox, you will be protected by our Peace of Mind Guarantee. Learn more.

Contacting owners/managers

How will the owner contact me?
This owner will contact you via this inbox.
I want to know more about this property. How do I contact the owner/manager?
You can send messages to this owner/manager via the TripAdvisor inbox. You may want to ask about location, included amenities, pet policy, and the like. You can also add information about your group and your plans to help the owner/manager understand your needs.
What if I don't hear back from the owner?
You can send another message via this inbox to ask if the property is still available.

If you still don't hear from the owner, TripAdvisor recommends that you send enquiries to other properties.

Making reservations

How do I pay?
For this property, please use a credit card to pay via this TripAdvisor inbox.

Once the owner approves your stay, he or she will send you a quote, which will include payment instructions.
How can I tell if a property accepts online payments through TripAdvisor?
Look for an online payment badge in the right side of the inbox. The Peace of Mind Guarantee badge indicates that this guarantee is available for this property if you choose to book it via the TripAdvisor inbox. Only properties with badges are signed up to accept payments via the TripAdvisor inbox, and are the only ones to offer the guarantee.
I've found a property I like. How do I book it?
TripAdvisor offers a secure payment system for this rental. After confirming the details of the rental with the owner/manager, you will receive an email from TripAdvisor on his/her behalf with payment instructions. The booking details, including the cost of the rental, will be visible in the email. Simply click the orange "pay now" button to submit your credit card details and reserve the holiday rental.�Here is an example of a payment request: owner will send you a quote. You will get an email and be able to pay from the TripAdvisor inbox.
Can I call or email the owner/manager before I book the property?
Once you have made your initial payment, the owner/manager's phone number and email address will be shared with you, and your phone number will be shared with him/her. Unfortunately, we cannot share direct contact information until the first payment has been made.

Making payments

How and when do I pay for my reservation?
TripAdvisor offers a secure payment system for this rental. After confirming the details of the rental with the owner/manager, you will receive an email from TripAdvisor on his/her behalf with payment instructions. The booking details, including the cost of the rental, will be visible in the email. Simply click the orange "pay now" button to submit your credit card details and reserve the holiday rental.
What forms of payment does this owner/manager accept?
When you pay via the TripAdvisor inbox, you may use MasterCard, Visa, and Discover. Many owners/managers also accept American Express. Look for the credit card images on the listing page to confirm which cards a given owner/manager accepts.
Which currency can I use to pay?
You will need to pay in the same currency as stated in the quote you received from the owner/manager.
Can I pay for my reservation using more than one payment method?
Yes, you may use more than one credit card for split payments. Your credit card information is not stored on TripAdvisor, so you will need to re-enter your credit card for each payment you make. Please note that if you wish to use multiple payment methods to pay for a booking, the owner/manager must split payment into two installments. You will not be able to submit payment for a single payment request using multiple credit cards.
How can I view or print a receipt for my payment?
You may view and print the receipt page in this inbox, and you can also print the emails you receive.
How does the TripAdvisor damage protection plan work?
The TripAdvisor damage protection plan is a safe and easy alternative to a traditional security deposit. TripAdvisor provides a damage protection plan from a trusted insurance provider to protect against accidental damage incurred during your stay. The owner/manager can select a plan with the appropriate level of coverage for the property. Please note that the damage protection plan fee is not refundable.
What are the TripAdvisor service fees?
At TripAdvisor, we invest in trust and safety to give you some peace of mind. Our Peace of Mind Guarantee protects your payments and lets you focus on enjoying your holiday. We charge a small fee during the booking, calculated as a percentage of the total reservation cost, not including refundable security deposit, deposit insurance, and owner-specified taxes.
Will I need to pay taxes on my reservations?
Ask the owner/manager directly. Any necessary taxes are typically included in the quote, and you may see a breakdown of taxes in the quote.
How do I know if my payment was submitted?
You will receive payment confirmation via email after the payment has successfully been processed. The receipt will display the booking details, including check-in and check-out dates, amount paid, and the cancellation policy.
What do I do if I'm asked for more money after paying via the TripAdvisor inbox?
Unfortunately, TripAdvisor cannot validate requests that take place outside of the TripAdvisor inbox. We recommend that you ask the owner/manager for a supplemental quote and pay it online via the TripAdvisor inbox.

Security deposits

How do I pay a deposit?
All payments for this property, including deposits, can be made via the TripAdvisor inbox. Owners may choose to create quotes with one payment or two. Deposits are refundable; rental insurance is not. Refundable deposits are held by TripAdvisor and are released 10 days after checkout, assuming the owner has not filed a claim.
What does TripAdvisor do with my security deposit?
Your security deposit will be released to you 10 days after checkout, as long as the owner/manager does not contest it.
What if the owner/manager makes a claim on my security deposit?
If a claim is made, you will have the opportunity to contest it. If you are found at fault, some or all of your security deposit may be given to the owner/manager.

Arriving at the rental

How does the check-in and key exchange process work?
Confirm with the manager/owner how you will get the key before check-in. Each manager/owner has a system for key exchange. For instance, property managers typically have key pick-up/drop-off at a central office location near your holiday rental. Other managers/owners may use lock boxes or keyless entry codes, or may simply mail you a key prior to your arrival. Some managers/owners like to meet their guests at the rental property to go over check-in/check-out details. In this case, you probably would not receive a key prior to arriving. Your rental agreement should include details about key exchange; if it doesn't, be sure to ask the owner/manager in advance.
Now that I've booked, how should I plan for my trip before I arrive?
You may want to ask the owner/manager for directions to the property, a list of included amenities, recommendations for local restaurants and things to do, and so on.
What if I can't reach the owner/manager before I arrive?
First, try calling the owner/manager using the phone number shown in the upper right corner of the inbox property details section. You may also contact TripAdvisor Customer Service at the phone number listed on your booking form.
What if I am locked out of the holiday rental and can't check in?
First, try calling the owner/manager using the phone number shown in the upper right corner of the inbox property details section. You may also contact TripAdvisor Customer Service at the phone number listed on your booking form.
What if I find a problem with the holiday rental when I arrive?
First, try calling the owner/manager using the phone number shown in the upper right corner of the inbox property details section. You may also contact TripAdvisor Customer Service at the phone number listed on your booking form.

Changing and canceling reservations

How do I change my holiday rental reservation?
Ask the owner/manager if he/she can make the change for you. TripAdvisor is not able to change a reservation on the owner's behalf.
How do I cancel my holiday rental reservation?
Ask the owner/manager if he/she can make the change for you. TripAdvisor is not able to change a reservation on the owner's behalf.
What if the owner/manager cancels my reservation?
If the owner/manager cancels your reservation, you will receive a full refund of all payments you have made to date, including the TripAdvisor service fee.
What is the cancellation policy for this holiday rental?
Each owner/manager has his/her own method for handling refunds and cancellations.�Your rental agreement should clearly state the cancellation and refund policies. Keep in mind that, unlike hotels, holiday homes can only be rented by one guest/party at a time; the owner/manager would need several weeks' or months' notice in order to provide a refund for a canceled stay and try to find new guests. Guests who cancel their holidays at the last minute are not likely to be able to receive a refund.

Safe renting practices

How can I protect myself from fraudulent managers/owners?
By paying online via the TripAdvisor inbox, you are protected by the TripAdvisor Peace of Mind Guarantee. Learn more.
Does TripAdvisor insure my rental experience?
When you book using this TripAdvisor inbox, the TripAdvisor Peace of Mind Guarantee helps protect you from rental payment losses as a result of internet fraud, inability to access your rental, material misrepresentations of the home, or wrongful withholding of rental security deposits.
Should I use a rental agreement?
It is important to use a lease agreement before securing a reservation. A written agreement helps you and the owner/manager cover all terms of service and will clarify outstanding questions.
Is my payment insured in any way?
Yes. Payments made via the TripAdvisor inbox are covered by the TripAdvisor Peace of Mind Guarantee. Learn more.