Finding a property
Contacting owners/managers
You can send another message via this inbox to check if the property is still available. If the owner has listed a phone number above, you can also call to follow up.
If you still don't hear from the owner, Tripadvisor recommends that you send enquiries to other properties.
Making Bookings
For this property, you may use a credit/debit card or PayPal account to pay via the Tripadvisor inbox. Once the owner approves your stay, he or she will send you a quote, which will include payment instructions. You must pay via this inbox if you want to be covered by Tripadvisor’s Payment Protection.
This owner/manager may also offer other payment options. Owners/managers do vary in their booking practices, and not everyone chooses to use the Tripadvisor online booking system. Some owners/managers prefer to process bookings outside of the Tripadvisor system using their own methods.
Tripadvisor offers secure online booking for this rental. After confirming the details of the rental with the owner/manager, you will receive an email from Tripadvisor on his/her behalf with payment instructions. The booking details, including the cost of the rental, will be visible in the email. Simply click the "Submit Payment" button to submit your PayPal or credit card details and reserve the holiday rental.
For this property, you may also be able to pay via other payment options. Owners/managers do vary in their booking practices, and not everyone chooses to use the Tripadvisor online booking system. Some owners/managers prefer to process bookings outside of the Tripadvisor system using their own methods.
First of all, please rest assured that you haven't been charged a penny. When you make a booking request, your payment is simply held by your bank until the owner is ready to accept it. In this case, the owner declined the booking request so we've told the bank to release your payment.
To clarify:
The pre-authorised payment will usually appear in the pending section of your credit card or bank account.
If your booking is declined, we automatically release the payment and you won't be charged.
Depending on the processing time of your bank/credit card account, this could take up to seven working days.
When the pre-authorised payment is released, it may appear as a refund on your statement or the original held payment will disappear entirely. Either way, your money will be returned to you and you won't be charged anything.
Remember: it may take your bank up to a week to stop holding the pre-authorised payment. Please contact your bank directly for more information - you can use your confirmation email about the declined booking as proof.
Making Payments
Tripadvisor offers secure online booking for this rental. After confirming the details of the rental with the owner/manager, you will receive an email from Tripadvisor on his/her behalf with payment instructions. The booking details, including the cost of the rental, will be visible in the email. Simply click the “pay now” button to submit your credit/debit card or PayPal details and book the holiday rental. You can also initiate the booking process by clicking Request to Book on the listing.
For this property, you also have the option to reach out to the owner directly by clicking Send Message. When you send a message to the owner, you have the opportunity to ask questions and discuss options for a payment schedule. You can pay for this property through the Tripadvisor inbox, or this owner/manager may also offer alternative payment options. Please note, Tripadvisor cannot protect payments processed outside the Tripadvisor inbox.
When you pay via the Tripadvisor inbox, you may use a PayPal account or a MasterCard or a Visa credit/debit card. Many owners/managers also accept American Express and Discover. Look for credit card images on the listing page to confirm which cards a given owner/manager accepts.
This owner/manager may also offer alternative payment options.
Yes. You may use more than one credit card for split payments when you pay via the Tripadvisor inbox. Your credit card information is not stored on Tripadvisor, so you will need to re-enter your credit card for each payment you make through the Tripadvisor inbox. Please note that if you wish to use multiple payment methods to pay for a booking, the owner/manager must split payment into two installments.
You will need to ask the owner/manager for an alternative payment option if you need to be able to submit payment using several credit cards. Please note, Tripadvisor cannot protect payments processed outside the Tripadvisor inbox.
At Tripadvisor, we invest in trust and safety to give you some peace of mind. Our Payment Protection protects your payments and lets you focus on enjoying your holiday. We charge a small fee during the booking, calculated as a percentage of the total booking cost, not including any damage deposit or owner-specified taxes.
For this property and booking, there are no additional Tripadvisor fees.
When you pay via the Tripadvisor inbox, you will receive payment confirmation via email after the payment has successfully been processed. The receipt will display the booking details, including check-in and check-out dates, amount paid, and the cancellation policy.
If you did not pay via the Tripadvisor inbox, the owner/manager will confirm the payment with you directly.
Unfortunately, Tripadvisor cannot protect payments that take place outside of the Tripadvisor inbox. We recommend that you ask the owner/manager for an additional quote and pay it online via the Tripadvisor inbox.
This owner/manager may also offer other payment options, though. Owners/managers do vary in their booking practices, and not everyone chooses to use the Tripadvisor online booking system. This owner/manager may prefer to process bookings outside of the Tripadvisor system using their own methods.
All payments for this property, including deposits, can be made via the Tripadvisor inbox. Owners may choose to create quotes with one payment or two, and the deposit is paid when you settle the full balance for the booking. We’ll collect, hold and return your refundable damage deposit when you pay via the Tripadvisor inbox. Ten days after you check out from your stay, unless the owner reports any issues, we’ll initiate transfer of the refund back to your account.
If this owner/manager requests payment via an alternative method, you will need to contact him or her directly regarding the damage deposit.
Security Deposits
All payments for this property, including damage deposits, can be made via the Tripadvisor inbox. Owners may choose to create quotes with one payment or two, and the deposit is paid when you settle the full balance for the booking. We’ll collect, hold and return your refundable damage deposit when you pay via the Tripadvisor inbox. Ten days after you check out from your stay, unless the owner reports any issues, we’ll initiate transfer of the refund back to your account.
If this owner/manager offers alternative payment options, you will need to contact he or she directly regarding the damage deposit.
Arriving at the Rental
Changing and Cancelling Bookings
You can cancel a booking that is partially or fully booked by going to the receipt page and clicking on the Cancel Booking link in the bottom of the right hand corner of the page.
If you did not pay via the Tripadvisor inbox, you will need to contact the owner/manager directly to cancel the booking.
If you paid via the Tripadvisor inbox and the owner/manager cancels your booking, you will receive a full refund of all payments you have made to date, including the Tripadvisor service fee.
If you did not pay via the Tripadvisor inbox, the owner/manager will contact you directly regarding any refund due.
Safe renting practices
It is important to use a rental agreement and communicate with the owner/manager before securing a booking. A written agreement helps you and the owner/manager cover all terms of service and will clarify outstanding questions. How to initiate the terms of service prior to officially confirming the booking: Work out the terms of the rental with the owner/manager by phone or email. Review the written rental agreement, as discussed with the owner/manager. Any questions should be answered prior to signing a contract. If everything is included as discussed, sign and date the rental agreement.
Tripadvisor automatically includes a standard rental agreement when you book and pay for a holiday rental via the Tripadvisor inbox.