We enjoyed feeling like we were already on our Mexican vacation as soon as we boarded this Mexican airline. Everything went smoothly and we wouldn't hesitate to fly with them again.
Left on time. Very comfortable clean aircraft and professional crew. Our tickets round trip from Puerto Vallarta to Puebla were well priced. Recommend
Check -In process was somewhat confusing. Our tickets had to be reissued. The ticket agent was somewhat new. Had to reconfigure a bag because of weight. My advice is to get to the airport with plenty of time. Flight was good. Flight attendants were courteous and attentive.
Love that this was a direct flight. When we landed in Cancun they opened both the front and back doors for people to exit. I wish we could do this in the US for those flights that they don't use the jetbridge, it is so much quicker!
We flew Viva Aerobus from Columbus, OH to Cancun, MX during March of 2019. The flight was a non-stop both ways which were excellent. The flight down departed on time and arrived on time with no issues. The return flight left a few minutes late due to security searches of…
"We booked this with Vacation Express so they set it all up. My partner and I were able to sit together and we were very comfortable."
"Do not purchase with American cards!"
"They have improve their web page; now you can know the price you will pay from the begioning, if you do not want any extra services"
"We didn't pay extra to choose our seats, but were seated together. 3 of us in one row and 2 in the row behind."
"Travel without baggage, request them to print your pass while making the booking. Or just save yourself the frustration and take a VIP bus."