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TAME Vuela Ecuador


406 reviews
Headquarters: Av. Amazonas y Av. Col_n. Edificio Tame, Quito Ecuador, Quito N24-260 Ecuador 1700 500 800 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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406 Reviews from our TripAdvisor Community

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406 reviews from our community

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Showing 166: English reviews
Zaruma, Ecuador
2 reviews
Reviewed yesterday
NEW

I often have use Tame as its one of the only choices for national flights, this trip the company i work for booked my flight to Lima, Peru. As always the flight was late, Tame also often have technical problems, its the worst airline i have used with more than forty countries under my belt.

South America Economy Quito - Lima
Helpful?
Thank 674louis
New Jersey
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 1 week ago via mobile

Booked my trip to Quito from JFK. The plane to Quito was old and very dirty. Seats are very uncomfortable. The same plane travels back and forth the NYC. When we were ready to board to come back to the US we were notified that the plane broke down and together with other 260 passengers we were put in a...

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International Economy New York City - Quito

Helpful?
Thank Allieman1207
NorthernNJ
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 1 week ago

You certainly get what you pay for! Seats have no cushion, no leg room, plane was probably built in the early 70's but hey, you get the built in ash tray in the arm rest! Never AGAIN!!! Pay the few extra $ and fly ANYONE else. The only advantage was that the flight was direct from JFK to Quito. Other...

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International Economy New York City - Iquitos

Helpful?
Thank Haring91
New York City, New York
Level 5 Contributor
51 reviews
16 helpful votes
Reviewed 1 week ago via mobile

We flew TAME flight 551 because it is the only airline to provide nonstop service from JFK to Quito; big mistake! The boarding process at JFK was really disgraceful and completely disorganized. The aircraft was at least 15 - 20 years old and nothing worked. There were screens at every seat, but none of the entertainment systems worked. It was...

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International Economy New York City - Quito

Helpful?
Thank MDGPLNR
colorado
Level 5 Contributor
50 reviews
29 helpful votes
Reviewed 1 week ago

After reading all of the terrible reviews I was so stressed about going to Ecuador and made a plan B just in case things didn't go as planned. I was so surprised that everything was on time, everything was extremely clean and everyone was so pleasant. I also flew the return from Lago Agrio several days later back to Quito...

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Domestic Economy Quito - Nueva Loja

Helpful?
Thank moneymoo
1 review
Reviewed 2 weeks ago via mobile

If it’s possible to give a 0 I would. Horrible customer service. Charged me for extra packages I didn’t ask for. And after booking the flight the lady put the wrong dates and I’m supposed to pay to change the dates. Not my fault she booked the wrong dates. Even the manager wouldn’t help for their mistake. I will NEVER...

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International Economy New York City - Quito

Helpful?
Thank April G
New York City, New York
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

We were traveling from NYC to Lima, with a layover in Quito, on Saturday, August 25. We arrived very early to check our luggage and secure our boarding passes. Upon arrival, we learned we were delayed from our original 11AM take off to 1PM, and offered a $10 breakfast voucher. After getting to our gate, we heard through the grapevine...

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International Economy New York City - Lima

Helpful?
Thank eec201
Eastchester, New York
2 reviews
1 helpful vote
Reviewed 2 weeks ago

TAME did not communicate why flight to NYC was delayed nor for how long it was delayed. We ended up having to spend the night and were given a number to call for updates only to find out those answering did not know flight status and asked us to return to the airport. After limited sleep, we returned to airport...

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International Economy Quito - New York City

Helpful?
Thank salomonquintero
1 review
Reviewed 2 weeks ago

Our flight from NY to Quito was scheduled and confirmed for departure on Saturday August 25th at 11am arriving Quito at 4pm. When we checked in at JFK we were told there was a 2 hour delay and the flight would leave at 1pm. When we checked the screens it said the flight was delayed until 4pm! When we asked...

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International Economy New York City - Quito

Helpful?
Thank Guisella O
New Haven, Connecticut
Level 4 Contributor
24 reviews
13 helpful votes
Reviewed 3 weeks ago via mobile

I’m on day 4 of being stranded in Quito because this airline is completely incompetent. Their service throughout this ordeal has been some of the worst I have ever encountered. They tell us to meet at a certain time in the hotel and don’t show up. They don’t explain anything in English. I found balky bought my own ticket home....

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International Economy New York City - Quito

Helpful?
Thank cathy818
See travel tips for airlines
“Don't fly Tame...”
674louis, 25 Sep 2018 | Read review
“Don't do it!”
Haring91, 17 Sep 2018 | Read review
“Be pleasant and you do not have to arrive at the airline two hours before. I arrived 45 minutes before and there was no line.”
moneymoo, 13 Sep 2018 | Read review
“Don't fly Tame. Ever.”
eec201, 10 Sep 2018 | Read review
“Don't take TAME. Planes are mechanically challenged, service is limited/poor and prices are high.”
salomonquintero, 9 Sep 2018 | Read review
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