Took 2 hours in line to drop my baggage off at the counter. Staff are very slow. It didn't say in English that I had to print a boarding pass (what year is this airline living in?) So I was charged 40soles for them to press print.
Avoid this airline at all costs, it was the only one flying to Cusco with spare seats the day we needed so we had no choice. You have to pay for bags over 10kg You have to actually pay for a seat You have to pay for a boarding pass so print in advance. The Hand luggage measure…
No compromise with the service that they offer, they don’t even provide the service that they sell, customer careless, it’s a waste of time and money
After reading all the poor reviews online I was quite sceptical about booking with this airline, but at the end of the day it was significantly cheaper than the alternatives. I do understand now, having flown with them, why so many bad reviews. People are essentially stupid. …
Awful customer service...no email for online check in, charged at the airport for boarding pass and even carry on luggage. Extra fees almost as much as the ticket. Seats re awful.. no padding at all and less leg room. Maybe fine if you are flying with no luggage and are…
"Check in online and prepare to bend over and take it if you have even one carry on bag!"
"Simply book with an other Airline!"
"Just don't fly Viva. It'll make your fun trip a bad experience."
"Simply do not book, use Latam Air."
"Print out a boarding pass if you can."