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Sriwijaya Air


561 reviews
Headquarters: Kawasan M1 Bandara Soekarno - Hatta Tangerang, Tangerang 19120 Indonesia 011 62 21 55917777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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561 Reviews from our TripAdvisor Community

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561 reviews from our community

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Showing 236: English reviews
Bogor, Indonesia
2 reviews
Reviewed 1 week ago
NEW

The crew is nice, they give good service, although the gate is suddenly changed, and little bit rainy when the depart, we have a safe flight until we reach the destination.

Date of travel: November 2018
Asia Economy Jakarta - Denpasar
Helpful?
Thank happytrisye
Stockholm, Sweden
Level 1 Contributor
4 reviews
Reviewed 2 weeks ago

The fligt was late and no reason was given. They changed the gate suddenly and when we finally boarded the plane we had to sit there for 30 mins before they suddenly decided to empty the plane, drive us around the airport, make us go through the security controll one again. No explanation given. After that we were told to...

Date of travel: November 2018
More 
Domestic Economy Balikpapan - Bima

Helpful?
Thank ChristensenMarco
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 2 weeks ago

The local airlines in Indonesia can cancel at the last minute which happened to us resulting in a $400 cost to change connections. NAM Air the partner to Srijwijaya cancelled a flight. Thee were delays of up to an hour in the departure of this flight which resulted in an Australian couple on our flight missing their connection. Expect the...

Date of travel: November 2018
More 
Domestic Economy Sorong - Jakarta

Helpful?
Thank CleeveR2
Niteroi, RJ
Level 5 Contributor
71 reviews
76 helpful votes
Reviewed 3 weeks ago

Nice crew, good service, comfortable seats for a low fare company. Not enough meal and water, so take some with you.

Date of travel: October 2018
Southeast Asia Economy Denpasar - Sorong
Helpful?
1 Thank doberista
San Francisco, California
Level 5 Contributor
50 reviews
11 helpful votes
Reviewed 4 weeks ago

We were in a holding area filled to the rim by people for every flight was delayed and chaos. No announcements and no one spoke english so we had to use google translate to ask what was going on. The offering was please sit down and there was no room to sit down.

Date of travel: October 2018
Domestic Economy Jakarta - Belitung Island
Helpful?
Thank JimiYek
Guildford, United Kingdom
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 5 November 2018 via mobile

This is going to sound very weird but bare with me: I received a WhatsApp voice call tonight a few hours ago from +6282145282643 which came up on my phone as Nam Air. I picked up a bit suspiciously, knowing I'd flown with them a few months ago but wondering what they could possibly have to say. 3 men answered...

Date of travel: September 2018
More 
Southeast Asia Economy Denpasar - Labuan Bajo

Helpful?
Thank Zaraara2014
Singapore, Singapore
Level 6 Contributor
130 reviews
26 helpful votes
Reviewed 2 November 2018

I've always taken Sriwijaya from Bali to Dili. Price is good and meals/flights are decent. The service on board the flight is good too. What I don't like is the check-in at Denpasar airport counter. Counter staff are not very efficient and ask questions like "How much do you carry with you?" "How many times you been there?" etc... Errr......

Date of travel: March 2018
More 
Southeast Asia Economy Denpasar - Dili

Helpful?
Thank tripreview777
Singapore, Singapore
Level 6 Contributor
705 reviews
162 helpful votes
Reviewed 1 November 2018

Can't find the review for nam air and only found that its parent company is Sriwijaya. Took the flight for business trip. Experience is so far ok, luckily no major issue as seeing quite a lot of not good review.

Date of travel: October 2018
Domestic Economy Jakarta - Sampit
Helpful?
Thank AmethystAme
Madiun, Indonesia
Level 6 Contributor
289 reviews
32 helpful votes
Reviewed 1 November 2018 via mobile

I had waited for 3 hours for boarding. Luckily, I got fried noodle as compensation. The price is cheaper than garuda, but similiar with lion air. On board, I got snack and mineral water. It uses boeing 737-800.

Date of travel: October 2018
Asia Economy Surabaya - Denpasar
Helpful?
Thank drsandywijaya
Vadodara, India
Level 6 Contributor
97 reviews
20 helpful votes
Reviewed 29 October 2018 via mobile

I won't say that it was a great and amazing airline because it was neither a smooth boarding nor a punctual one. Since we were on a leisure trip, we didn't get affected much but it's not recommended if your can't afford delay. If you want cheap flight, go for it!

Date of travel: February 2018
Domestic Economy Jakarta - Belitung Island
Helpful?
Thank Sanikapuranik
See travel tips for airlines
“travelers can tray online check in it is much easier”
happytrisye, 7 Dec 2018 | Read review
“Avoid - regularly delayed flights means very few go on time - many people had cancelled flights with no explanation given.”
MerliesMum, 10 Oct 2018 | Read review
“dont book with nam or your holiday is a mess”
kurt177, 30 Sep 2018 | Read review
“check online”
Ritadps, 20 Sep 2018 | Read review
“Arrived in Tanjung Pandanat the morning is hot !.. prepare your sunglasses and tings..”
don226, 17 Sep 2018 | Read review
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