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Iberia Express


2,407 reviews
Headquarters: Calle Alcaniz, 23, 28042 Madrid Spain 011 34 913 89 43 75 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,407 Reviews from our TripAdvisor Community

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2,407 reviews from our community

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Showing 366: English reviews
Columbia, South Carolina
Level 3 Contributor
11 reviews
Reviewed 3 days ago
NEW
via mobile

My flight from Lisbon to Madrid was delayed so I missed my connecting flight to Rome. The gate attendant told me to go to customer service in the airport terminal for a new boarding pass on a later flight. After waiting 90 minutes for help and still having 14 people in front of me I gave up and RAN 20...

Date of travel: March 2019
More 
Europe Economy Madrid - Rome

Helpful?
Thank Luann E
Rouen, France
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago

Arrogant staff. On standby although ticket bought 4 months previously. Luggage missed flight delivered 5 days later. Same for 10 other passengers

Date of travel: March 2019
Europe Economy Madrid - Paris
Helpful?
Thank Jane M
London, United Kingdom
Level 6 Contributor
98 reviews
19 helpful votes
Reviewed 2 weeks ago

I like Iberia. They tend to be on time, fly where i want to leave from and go to, and have friendly staff. That said, they must have the worst website, mobile site and general IT of any airline I know. Come on Iberia - it's not that difficult!

Date of travel: March 2019
Europe Economy London - Madrid
Helpful?
1 Thank Tim B
Pozuelo de Alarcon, Spain
Level 4 Contributor
41 reviews
5 helpful votes
Reviewed 2 weeks ago

from Edinburgh to Madrid late in the evening. Pathetic waiting area in Edinburgh (no seats available) and after much delay we were finally seated on the plane. Anyone even near 6' tall needs to know that there is ZERO leg room. Plus the fact that there is no attention nor service at all on the ground or on the flight....

Date of travel: September 2018
More 
Europe Economy Edinburgh - Madrid

Helpful?
Thank lizpozuelo
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed 3 weeks ago

When flying with IBERIA there are certain points you can be sure of. Firstly, one of the most important things among business flights, being on time, it is true that the process of boarding takes some time (too much as some clients say), but all that time you "waste" in boarding it is invested in security and recover it when...

Date of travel: February 2019
More 
Europe Economy London - Madrid

Helpful?
1 Thank sandrafb-sp
New York
Level 6 Contributor
136 reviews
27 helpful votes
Reviewed 3 weeks ago

This airline is one of the local European airlines and it allows one carry one and one personal items. Food and drinks are available for purchase. Nice fly.

Date of travel: February 2019
Europe Economy Madrid - Nice
Helpful?
Thank SnakeNYC
1 review
Reviewed 3 weeks ago

We took the 8:00 A.M flight from Amsterdam to Madrid and took the 7:50 P.M flight back to Amsterdam that same day. Boarding was done with boarding groups which were very clearly shown on your ticket. This made boarding way more relaxed than an airline like Ryanair where everyone just has to line up in one group and wait for...

Date of travel: February 2019
More 
Europe Economy Amsterdam - Madrid

Helpful?
Thank GvdvTrips
Level 2 Contributor
8 reviews
Reviewed 3 weeks ago

Great prestation , but be aware of luggage limitations. Pay for extra luggage when purchasing the ticket as I had problems to do it on line later on ...so I have to pay extra 40 eur for my flight back. I payed for 1 suitcase but you have to pay for 2. Not quite logical...

Date of travel: February 2019
Europe Economy Lyon - Madrid
Helpful?
Thank MarijanaV19
Wollongong
Level 4 Contributor
46 reviews
13 helpful votes
Reviewed 3 weeks ago

The Staff were exceptionally respectful, friendly, helpful and pro active in anticipating the needs of passengers. The flight was on time. The food was excellent. Seats comfortable. Booking in was pleasant and efficient.

Date of travel: December 2018
Europe Economy London - Madrid
Helpful?
Thank Narelle C
Azille, France
Level 4 Contributor
38 reviews
28 helpful votes
Reviewed 3 weeks ago

This has to be one of the worst airlines around. The first leg from Toulouse to Madrid was fine. You hand off your carryon bag when climbing up the stairs to the plane. When landing in Madrid, bag is waiting for you. On the last leg, they ask for your bag again and state it will be at baggage claim....

Date of travel: February 2019
More 
Europe Economy Toulouse - Tenerife

Helpful?
Thank Duck9027
See travel tips for airlines
“Luggage of 10 passengers not delivered at Ch De G. obsessed with punctuality will go without your luggage if it saves time.”
170janem, 13 Mar 2019 | Read review
“Lower prices”
GvdvTrips, 27 Feb 2019 | Read review
“Be careful with luggage, expensive later”
MarijanaV19, 26 Feb 2019 | Read review
“be less greedy and give us more space!”
161misham, 2 Dec 2018 | Read review
“Don't book with them”
kaiser08_KZN, 13 Nov 2018 | Read review
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