We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

BH Air

31 reviews
Headquarters: 7A Dyakon Ignati Str., Sofia Bulgaria 1000
Overview
2.031 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search BH Air flights
Full view
Headquarters: 7A Dyakon Ignati Str., Sofia Bulgaria 1000
Airline Deals
Search BH Air flights
31Reviews
2Photos
9Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 6
  • 1
  • 3
  • 5
  • 16
Route
  • More
Cabin
Language
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Simon P wrote a review Dec 2023
London, United Kingdom30 contributions12 helpful votes
London - Burgas
Europe
Flight severly delayed and the airline is ignoring my claim. Tour operator (Balkan Holidays) and ABTA say I can only deal directly with BH Air (even though i have had no financial dealings with them). APPARENTLY THIS IS THE CASE WITH ALL TOUR OPERATORS. We pushed back 4 hours and 29 minutes late, which according to Citizens advice we are entitled to £350 compensation per person. So aparently that's it. If you are bored and want more detail, read on BH Air say their crew and aircraft were ready to depart on time but there was a maintenance issue. There was, plus the previous flights baggage was late to be unloaded (we watched from the gate window after the flight departure time) our baggage was rthen loaded, then there was the maintenance issue - tannoy went out to say the engineer won't return to fix the problem until the airline pays him. Then 2 hours and 55 mines after expected departure, we were all given food vouchers. We were taken back to the departure lounge via a mobility aid to assist my wife's parents, and we were told to plenty of time to get something to eat. We arrived back at the lounge at approximately 8.30. This was now 3 hours and 5 minutes after scheduled departure. We sat and had a small meal. We had been given a pager by the mobility desk which buzzed at 8.40pm. I know this as i have a call logged to my wife as she wanted to know whether they had time to eat or not, or get back to the gate. I returned to the desk to ask if it was time to return to the plane, they made a call to the gate. I had asked them to call the gate as i didnt want any extra unesscessary delays due to issues boarding my father in laws mobilty scooter (as there had been previously - the the ground crew member informed us earlier when we at the gate of a broken lift and he didn't know how he would get the scooter down there). All the mobility desk wanted to know was whether we needed any mobility assistance to return to the gate, which we declined. I also asked specifically whether we needed to return to the gate immediately (as he had just spoken to them) and we were told no, go just after 9pm and the plane should be ready as the information they had received said it would be departing at approximately 10pm. So this is exactly what we did. According to my receipt, the meal was paid for (using the airline vouchers) at 9.07pm but most of the group had left 5 minutes earlier to start making their way back to the gate. My wife and father in law went back via the mobility assistance desk in the departure lounge to check again that getting the scooter down to the plane wouldnt be an issue. They confirmed all was ok, and at no time were we told to hurry as the plane was waiting for us. My family arrived back at the gate at approximately 9.15 where we were met by staff saying that we were late, and were asked where we had been. We had only followed the airlines instructions and had checked multiple times. There hadn't been any announcements or information put on the screens as we checked regularly. We boarded by 9.20pm and then as stated pushed back at 21.54. We were met on board by cabin crew who were particularly miserable and were treated as though it was our fault for the delay. She also apologised for the delay at the beginning of the safety briefing stating it was due to slow passenger check in.
Read more
Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Chloe H wrote a review Oct 2023
1 contribution
London - Burgas
Europe
Avoid this airline at all costs. This airline contravenes EU law and creates fictional stories in attempt to avoid liability. Customer service is dreadful, not one apology for our 5 hour delay, only hostility towards customers, both at the airport and via email. Vouchers given for the delay were invalid. Emailed several times and have the same copied and pasted response again and again. Many other customers on the same flight have experienced the same. Avoid this airline, the safety of passengers and rights to compensation are undermined. Terrible.
Read more
Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Malin A wrote a review Aug 2023
2 contributions
Burgas - Oslo
Europe
Worst airline-company i have ever travelled with. The staff were terrible and rude. When i asked to go to the toilet midflight, i were told that if i really had to i could go (with a rude tone, and the seatbealt-sign were off). They talked to other passengers in a very rude kind of way. I flew with this company from Oslo to Bulgaria and from bulgaria back home to Oslo, my experience is regarding both trips. It is also very uncomfortable seats and there is no place at all for your feet. I had to take painkillers midflight because of a lot of backpain (im 25 with no backproblems). The trip is about 3h from takeoff - landing and felt like a 12h ride.. Would never travel with this airline again.
Read more
Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Shanielle M wrote a review Nov 2022
3 contributions2 helpful votes
Birmingham - Burgas
Europe
Economy
Do Not, I repeat Do Not use this airline, we arrived at BHX and check-in was delayed by nearly 2 hours. Elderly folk were standing in the check-in queue for all this time without being able to sit down. There was no formal explanation or apology for the delay. I was told that the tickets they were generating were for a non-existent flight!! Hence passengers could not get past security with their boarding passes. When we eventually got on the plane we were delayed for a further two hours as our scheduled flight time had passed and were not given or allowed to purchase any drinks or refreshments during this time. We have tried to claim back compensation for the delay but BH Airlines do not respond to communication. I think we may have to take it up with the Ombudsman. Absolute disgrace.
Read more
Date of travel: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Angela Heenan wrote a review Sept 2022
1 contribution2 helpful votes
Manchester - Burgas
Europe
Economy
Flight delayed more than 4 hrs at Manchester Airport. Was given an £8.00 voucher for food, but all the shops and restaurants were closed by then Found the flight attendance not very friendly. On return, flight was delayed by 1hr. But the worse was the 2 hr delay of collecting baggage back at Manchester. I was So exhausted and had to drive home tired and stressed. Will not be using this Airline ever again
Read more
Date of travel: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Previous
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
Chloe H wrote a tip Oct 2023
"Avoid at all costs. Don’t make the same mistake as us. "
avatar-image
Malin A wrote a tip Aug 2023
"Book another flight."
avatar-image
mike tyler wrote a tip Sept 2019
"Fly with someone who cares"
avatar-image
anthonyraines wrote a tip Sept 2019
"Try not to have a child sat behind you as 3 hours of kicking the back of your seat is not amusing."
avatar-image
liversedge wrote a tip Aug 2019
"Great service, give this a try hassle free, smart and friendly staff, no delays, first time from Humberside, already recommended,"
PreviousNext
12
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register BH Air

Search flights

ReturnOne-wayMulti-city
Depart
Tue, 19/03
Return
Tue, 26/03
Travellers
1, Economy