BH Air
Overview
2.034 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
34Reviews
2Photos
9Tips
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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2.0
34
Excellent
6
Very good
1
Average
3
Poor
6
Terrible
18
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Elica P
1 contribution
Terrible company
Naples - VarnaEurope
The flight was delayed with 4 hours.We were waiting in the airplane without any air-conditioning.We asked the crew to give us at least water but they didn't.So I recommend you to never flight with this company if you want your peace !!!
Date of travel: August 2024
Written 23 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katelyn H
2 contributions
Bad
Newcastle upon Tyne - BurgasEurope
Staff are so rude, they push past you all the time when you’re trying to find your seat they even made an elderly man who had crutches move to the side so they could walk past when he was struggling to walk down the aisle. We have a wheelchair and on the way there they said they did nothing for wheelchair access and when we got off the plane at the other side someone else was in our personal wheelchair. The staff talk to you very rudely and look down on you.
Date of travel: June 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 21 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reni M
Kostenets, Bulgaria
1 contribution
Poor management by flight crew
Hurghada - SofiaInternational
There was a lady on board who refused to get up from the place which wasn't hers. The flight crew didn't do anything. The other lady who was totally in her rights had kids and experienced a very unpleasant situation. What we, the other passengers, witnessed was not acceptable. Educate yourself how to manage situations like this and not only try to sell your stuff and give safety instructions...
Date of travel: May 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 12 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Simon P
London, United Kingdom
27 contributions
Don't fly BH Air - long delays , old planes, rude staff, they wash their hands due compensation.
London - BurgasEurope
Flight severly delayed and the airline is ignoring my claim. Tour operator (Balkan Holidays) and ABTA say I can only deal directly with BH Air (even though i have had no financial dealings with them). APPARENTLY THIS IS THE CASE WITH ALL TOUR OPERATORS.
We pushed back 4 hours and 29 minutes late, which according to Citizens advice
we are entitled to £350 compensation per person.
So aparently that's it.
If you are bored and want more detail, read on
BH Air say their crew and aircraft were ready to depart on time but there was a maintenance issue. There was, plus the previous flights baggage was late to be unloaded (we watched from the gate window after the flight departure time) our baggage was rthen loaded, then there was the maintenance issue - tannoy went out to say the engineer won't return to fix the problem until the airline pays him.
Then 2 hours and 55 mines after expected departure, we were all given food vouchers.
We were taken back to the departure lounge via a mobility aid to assist my wife's parents, and we were told to plenty of time to get something to eat. We arrived back at the lounge at approximately 8.30. This was now 3 hours and 5 minutes after scheduled departure.
We sat and had a small meal. We had been given a pager by the mobility desk which buzzed at 8.40pm. I know this as i have a call logged to my wife as she wanted to know whether they had time to eat or not, or get back to the gate. I returned to the desk to ask if it was time to return to the plane, they made a call to the gate. I had asked them to call the gate as i didnt want any extra unesscessary delays due to issues boarding my father in laws mobilty scooter (as there had been previously - the the ground crew member informed us earlier when we at the gate of a broken lift and he didn't know how he would get the scooter down there).
All the mobility desk wanted to know was whether we needed any mobility assistance to return to the gate, which we declined. I also asked specifically whether we needed to return to the gate immediately (as he had just spoken to them) and we were told no, go just after 9pm and the plane should be ready as the information they had received said it would be departing at approximately 10pm. So this is exactly what we did.
According to my receipt, the meal was paid for (using the airline vouchers) at 9.07pm but most of the group had left 5 minutes earlier to start making their way back to the gate. My wife and father in law went back via the mobility assistance desk in the departure lounge to check again that getting the scooter down to the plane wouldnt be an issue. They confirmed all was ok, and at no time were we told to hurry as the plane was waiting for us.
My family arrived back at the gate at approximately 9.15 where we were met by staff saying that we were late, and were asked where we had been. We had only followed the airlines instructions and had checked multiple times.
There hadn't been any announcements or information put on the screens as we checked regularly. We boarded by 9.20pm and then as stated pushed back at 21.54.
We were met on board by cabin crew who were particularly miserable and were treated as though it was our fault for the delay. She also apologised for the delay at the beginning of the safety briefing stating it was due to slow passenger check in.
Date of travel: August 2023
Written 27 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chloe H
1 contribution
If I could give a 0 or minus, I would: AVOID AT ALL COSTS
London - BurgasEurope
Avoid this airline at all costs.
This airline contravenes EU law and creates fictional stories in attempt to avoid liability.
Customer service is dreadful, not one apology for our 5 hour delay, only hostility towards customers, both at the airport and via email. Vouchers given for the delay were invalid. Emailed several times and have the same copied and pasted response again and again.
Many other customers on the same flight have experienced the same.
Avoid this airline, the safety of passengers and rights to compensation are undermined.
Terrible.
Date of travel: August 2023
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 28 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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anthonyraines
Cardiff, United Kingdom
10 contributions
Try not to have a child sat behind you as 3 hours of kicking the back of your seat is not amusing.
Read full review
liversedge
25 contributions
Great service, give this a try hassle free, smart and friendly staff, no delays, first time from Humberside, already recommended,
Read full reviewShowing results 1-5 of 9
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