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Jetstar Japan

841 reviews
Headquarters: Narita Operation Centre 3F Narita International Airport, Chiba 282-0004 Chiba Prefecture 011 81 570-558-538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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841 Reviews from our TripAdvisor Community

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841 reviews from our community

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Showing 204: English reviews
Singapore, Singapore
Level 6 Contributor
1,238 reviews
691 helpful votes
Reviewed yesterday
via mobile

The family flew Jetstar to Okinawa. Our choice was simply based in the fact that it was a direct flight, without the hassle of transiting. Flights were on time and very smooth during the journey. But space was really constraint and zero seat comfort. I felt the metal pieces on my seats on the way out and in as well....

Date of travel: March 2019
North Asia Economy Singapore - Okinawa City

2 Thank alanyeo76
Sandusky, Ohio
Level 3 Contributor
8 reviews
3 helpful votes
Reviewed 1 week ago

I flew from Oki to Tokyo in November. Last night as I was packing for our next trip, I was removing the old tags. I found an Acknowledgement ticket that was attached AFTER my bag had been dropped. It was checked fragile and unproperly packed. My signature was forged on the ticket. That is crooked, illegal and downright inexcusable. They're...

Date of travel: November 2018
Domestic Economy Okinawa City - Tokyo

Thank lweiss68
Honolulu, Hawaii
Level 6 Contributor
126 reviews
33 helpful votes
Reviewed 2 weeks ago

no hassles. be sure you are at the airport at least 2 hours before to check in and read the baggage limitations. worth the price, clean and on time.

Date of travel: February 2019
Southeast Asia Economy Osaka - Manila
Thank Kokua711
Level 3 Contributor
15 reviews
14 helpful votes
Reviewed 3 weeks ago

Not a bad airline, pretty standard. The only thing you gotta watch out for is the size and weight of checked in and carry on baggage. One more thing, they only server microwave food, which isn't too bad if you are hungry.

Date of travel: February 2019
North Asia Economy Hong Kong - Tokyo
Thank 360xam
Level 5 Contributor
31 reviews
10 helpful votes
Reviewed 3 weeks ago via mobile

The best LCC I’ve flown on. Great staff, a wee bit more leg room, clean planes. As this is a LCC do not expect free food or in flight movies. You may purchase food during the flight or save a bit by ordering online before the flight. You will be arriving at the LCC terminal in Narita and not at...

Date of travel: February 2019
North Asia Economy Manila - Tokyo

Thank Chewy_MD
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed 4 weeks ago

you get whqt you pay for. we had a long flight from japan back to Goldcoast japan being a stop over and exchange of airlines from canada. NO free food or water on such a long flight. if you wanted to refresh with food or fluit then it cost you extra. beware if you pay budget your going to get...

Date of travel: March 2018
International Economy Tokyo - Coolangatta

1 Thank Tim W
Shanghai, China
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 4 weeks ago

Jetstar the airline and crew were great. For a budget airline. We had no delays and pretty good onboard service. My only gripe is this. There was a strict 7Kgs for onboard baggage. You could pay more ( which we did just incase with shopping in tokyo) But when we got to the airport, we saw the check in ground...

Date of travel: February 2019
North Asia Economy Tokyo - Shanghai

Thank CJC2275
Brisbane, Australia
Level 3 Contributor
19 reviews
Reviewed 4 weeks ago via mobile

The inflight service is nothing special but for the price it doesn’t need to be. The inflight menu is lack lustre and you’re better off bringing your own food but remember to buy food before going through security because there’s only duty free and a cafe after the checkpoint. Bring a laptop or console as none of the entertainment services...

Date of travel: February 2019
International Economy Tokyo - Coolangatta

Thank Ow1fac3
Jakarta, Indonesia
Level 6 Contributor
210 reviews
52 helpful votes
Reviewed 5 weeks ago via mobile

its a low cost carrier, so they use cheaper terminal in narita which is very far from main building. i think its almost 1 km walks from the airplane to get the baggage. if you young and fit its not a problem but if you travel with kids or elderly maybe its not to convenience. their aircraft is new and...

Date of travel: February 2019
Domestic Economy Osaka - Tokyo

Thank rlahuddin
Perth, Australia
1 review
1 helpful vote
Reviewed 17 February 2019 via mobile

Both flights to and from Sapporo were cancelled. First one due to a tiny bit of snow (no other airlines cancelled) and second cancellation due to “aircraft rotation”. It’s actually as though Jetstar Japan book flights with an intention to cancel at least 2 flights per day. And with cancelled flights come extra costs of rebooking through new airlines because...

Date of travel: February 2019
Domestic Economy Tokyo - Sapporo

1 Thank ZoeC61
See travel tips for airlines
“stock up with food n water if on a long haul”
timwV8141EO, 21 Feb 2019 | Read review
“Make sure you book and buy sufficient baggage allowance for your luggages.”
absigit, 26 Dec 2018 | Read review
“Travel Light or you will be charged!”
lillianninspired, 22 Nov 2018 | Read review
“Find a different airline”
MarkGroenewold, 26 Oct 2018 | Read review
“Take a blanket!”
JonK922, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Japan
Tokyo-based Jetstar Japan (GK) is a low-cost carrier that began operating in 2014. The airline operates from hubs at Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX). It serves 11 airports in Japan, including Fukuoka Airport (FUK), New Chitose Airport (CTS), Chūbu Centrair International Airport (NG) and Kagoshima Airport (KOJ). Internationally, Jetstar Japan also flies to Hong Kong International Airport (HKG) and Taipei’s Taoyuan International Airport (TPE). Jetstar Japan has a fleet of 20 Airbus A320-200 planes, each of which is configured with a single economy class cabin.

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