We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

AirAsia - Thai AirAsia


4,393 reviews
Headquarters: Don Mueang Intl Airport, Ctl Office Room 3200 Vibhavadee Rangsit Rd., Bangkok 10210 Thailand 011 66 2 515 9999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

4,393 Reviews from our TripAdvisor Community

Write a Review

4,393 reviews from our community

Filter reviews by popular destinations:
All reviews Bangkok Phuket Chiang Mai Kuala Lumpur Krabi Town Siem Reap Singapore Denpasar Hong Kong Tokyo Ho Chi Minh City Surat Thani Osaka Phnom Penh
Traveller rating
Cabin
  • (2,343)
  • (0)
  • (0)
  • (0)
Route
  • (1,116)
  • (725)
  • (252)
  • (165)
  • (66)
  • More
Language
  • More
Showing 2,344: English reviews
Niteroi, RJ
Level 5 Contributor
59 reviews
24 helpful votes
Reviewed today
NEW

The worst air company ever. Very bad customer service. They take several weeks or months to answer your demand.

Asia Economy Bangkok - Denpasar
Helpful?
Thank doberista
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed today
NEW

I'm not sure this is the lowest cost direct flight from Bangkok to Hong Kong. I had only one month for booking flight before going abroad.

Asia Economy Bangkok - Hong Kong
Helpful?
Thank Suwittaya T
Bristol, United Kingdom
Level 4 Contributor
23 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

I have flown for many years & many flight’s with AirAsia, but this was my last flight with AirAsia, flight FD 131 Jaipur to Bangkok 18/19th November 2018. I asked for a glass of normal filtered water to take my blood thinning tablets, I was given a cup of luke warm water, when they came around trying to sell putrid...

More 
Southeast Asia Economy Jaipur - Bangkok

Helpful?
Thank lezz2017
1 review
Reviewed yesterday
NEW

Airaisa people respond -17/11/2018 flight AK63 kualampur to kolkata 10:20pm -12:20pm i lost baggage(skybag -bagpack grey color) in luggage (name payle ghosh ) and still now there is no update recieved from your customer care 033-25119120 , they informed me that next day they will send the missing luggage my home but after disussion today still now the luggage have...

More 
Asia Economy Kuala Lumpur - Kolkata (Calcutta)

Helpful?
Thank S C
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

theyve cancelled our flights and have said can take 30 days to get a refund!!! funny how they take your money immediately on booking but they can cancel on you then take 30 days to reimburse you.

Trans-Tasman Economy Coolangatta - Auckland
Helpful?
Thank Lorraine C
Penang Island, Malaysia
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed 2 days ago
NEW

free charging ports found at most of the departure gates both in HDY and BKK airports. Friendly ground staffs and crews. Overall pleasant flight

Domestic Economy Hat Yai - Bangkok
Helpful?
Thank janice162017
1 review
Reviewed 2 days ago
NEW
via mobile

I decide to treat myself with a pair of Marshall headphones. I was shown the box which I did not touch as I was busy getin my wallet from my hand luggage they returned with the bag sealed so I would not have to pay duty on it. When I got home I opened the bag and the box slid...

More 
Southeast Asia Economy Kuala Lumpur - Bangkok

Helpful?
Thank James D K
Coventry, United Kingdom
Level 5 Contributor
53 reviews
14 helpful votes
Reviewed 3 days ago
NEW
via mobile

I have been pleased with AirAsia and have flown with them numerous times. The airside always being really good. However on my going to checking at DMK Bangkok I found they have installed an automated checkin and now instead of one queue and a staff member to issue a boarding pass and drop off bags there are 4 queues and...

More 
Domestic Economy Bangkok - Chiang Mai

Helpful?
Thank J8397LOpaulg
Coventry, United Kingdom
Level 2 Contributor
6 reviews
Reviewed 3 days ago
NEW

Only two things wrong with our flight was as we paid a lot for flex we hoped our bags would come out first but no! With express labels on all the bags our bags came after about 100 bags , apart from that great service.

Southeast Asia Economy Bangkok - Ho Chi Minh City
Helpful?
Thank robincorfield
1 review
Reviewed 6 days ago
NEW

horrible customer service. They charge us double! they charge my bank and charge my mom over the counter. My mom had a high blood attack at the airport! inconvenience!!! They should had email us prior to the flight. called the call center and no manager or supervisor available. Their agents is a waste of time! I was on the phone...

More 
Asia Economy Manila - Denpasar

Helpful?
Thank pau9898
See travel tips for airlines
“Good flight and air crew,”
robincorfield, 17 Nov 2018 | Read review
“purchase extra legroom seat is you're more than 6 feet tall”
Booty007, 7 Nov 2018 | Read review
“Worth flying AirAsia. They are friendly, caring and professional.”
JMirazkar, 6 Nov 2018 | Read review
“do book your seats and extra luggage before flying. online rates are cheaper than offline rates.”
381keertig, 29 Oct 2018 | Read review
“Thaismile or anyone else...”
alaxandar54, 25 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - Thai AirAsia
A joint venture between Malaysia-based AirAsia and Thailand’s Asia Aviation, AirAsia Thai (FD) is a low-cost carrier that operates from a primary hub at Bangkok’s Don Mueang International Airport (DMK). Chiang Mai International Airport (CNX), Phuket International Airport (HKT) and Krabi International Airport (KBV) are secondary hubs. The airline’s fleet consists of 44 Airbus A320 variants. AirAsia Thai flies to about 40 destinations, including 18 within Thailand. International destinations include Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Myanmar, Singapore and Vietnam.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

909 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (909)
Viewed
Cabin (51)
Viewed
Food and Drink (80)
Viewed
Seat (69)
Viewed
Our fleet (33)
Viewed
Airport (185)
Viewed
View from Window (146)
Viewed
Onboard Feature (7)
Viewed
Airline Lounge (10)
Viewed
Other (328)