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HOP!


1,011 reviews
Headquarters: 40 rue d_Arcueil, 94150 Rungis France 011 33 892 70 22 22 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,011 Reviews from our TripAdvisor Community

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1,011 reviews from our community

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Showing 108: English reviews
London, United Kingdom
Level 6 Contributor
149 reviews
35 helpful votes
Reviewed 4 days ago
NEW
via mobile

OK service with no extras. But at least you’re taken to your destination without any trouble or delay. Exactly what you expect.

Domestic Economy Toulouse - Lyon
Helpful?
Thank Anna S
Alexandria, Virginia
Level 5 Contributor
52 reviews
13 helpful votes
Reviewed 1 week ago

While printing boarding passes, auto fill somehow kicked in and created two tickets under one name. The young, French terminal and gate attendant told my wife that it wasn't her problem to solve. She said it twice, actually. Luckily another staff member provided the exceptional service that saved the day. She helped call to correct the problem and eventually helped...

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Domestic Economy Caen - Nice

Helpful?
Thank Marc P
Bangkok, Thailand
Level 5 Contributor
70 reviews
27 helpful votes
Reviewed 1 week ago

Both flights, on the way out and on the way back took off late, respectively by one hour and 45 minutes, the first one also experiencing passengers being held up in the plane at arrival due to an absence of staff to handle the gangway.

Domestic Economy Nice - Paris
Helpful?
Thank Alain T
rome
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 weeks ago

refused boarding and then refused to refund my flight saying i did not arrive on time, after I arrived 4 hours before the flight. will never book with HOP ever again

Europe Economy Rome - Lyon
Helpful?
Thank niralon
Haguenau, France
Level 2 Contributor
9 reviews
6 helpful votes
Reviewed 3 weeks ago

Very good experience! Confortable plane, very clean, enough space for the legs; friendly crew. Snack, hot and cold drinks.

Europe Economy Strasbourg - Amsterdam
Helpful?
Thank KBPatricia
Marseille, France
Level 5 Contributor
58 reviews
17 helpful votes
Reviewed 16 June 2018

Excellent service and working planes, even if a bit old in the few flights i took. However they can improve their app, i was unable to use it(the air france one that is) as it required the CC number that was used for the reservation, that was made by a travel agency. Was it a workaround ? maybe, but it...

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Europe Economy Milan - Marseille

Helpful?
Thank Xavier_SRD
1 review
Reviewed 12 June 2018

It's unbelievable that this airline is still alive ... you are lucky if your flight has only one hour delay but normally you should calculate two. The tickets are maybe a little bit cheaper (but only a LITTLE) ... but not as cheap as they should be ... never ever again. And .. by the way due to the tough...

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Domestic Economy Toulouse - Paris

Helpful?
Thank Veronika E
1 review
Reviewed 11 June 2018

everything is mentioned in the headline - always too late, dirty aircrafts, unfriendly stuff. Not a single word of excuse.

Domestic Economy Strasbourg - Toulouse
Helpful?
Thank Markus R
Santa Monica, California
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 7 June 2018

Flight on time, crew polite and nice, seats as good as if it were a non-low costs company. The only thing I should say that I did not appreciate is that we were supposed to make the check-in 2 hours before the flight departure. I stood there earlier and the crew went and opened the check-in only 1 hour and...

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Europe Economy Nuremberg - Paris

Helpful?
Thank sonito90404
Level 4 Contributor
39 reviews
13 helpful votes
Reviewed 31 May 2018

This was my first experience of using Hop! and on the whole, they were very good. The plane was an Embraer 190 and it was quite basic - which vinyl seats - but the legroom was file and it was clean and tidy. The staff on-board were very pleasant and efficiently sorted out a snack and drink in the 1...

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Europe Economy Newcastle upon Tyne - Paris

Helpful?
Thank David L
See travel tips for airlines
“Always a good idea to get to airport a little early if you have travel issues. Be pleasant and persistent if you get attitude.”
84marcp, 14 Jul 2018 | Read review
“Flying costs a lot more, but it allows more time in Lourdes. However, travel by TGV is simpler.”
M8276TFmariah, 6 May 2018 | Read review
“Make sure you look at the carry-on sizes allowance.”
CatDLN, 10 Apr 2018 | Read review
“Book early”
Newburydes, 5 Dec 2017 | Read review
“Leaving Newcastle was better than leaving Paris but that was CDG's fault, not the airline's.”
seawife, 4 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About HOP!
HOP! (A5) is a French regional carrier that's owned by Air France (AF). The airline, which was founded in 2013, flies to about 50 destinations and has hubs at Charles de Gaulle Airport (CDG), Lyon-Saint Exupéry Airport (LYS) and Orly Airport (ORY). Destinations include more than 20 airports in France as well as points in Belgium, Croatia, Czech Republic, Germany, Hungary, Italy, the Netherlands, Norway, Slovenia, Spain, Sweden and the United Kingdom. Passengers can earn frequent flier miles through the KLM-Air France program Flying Blue.
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