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Jeju Air

637 reviews
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island 63000 South Korea 011 82 1599-1500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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637 Reviews from our TripAdvisor Community

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637 reviews from our community

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Showing 152: English reviews
Level 2 Contributor
5 reviews
10 helpful votes
Reviewed 4 days ago

On my way back from Laos to Seoul, the staff couldn't understand what I said "liquors inside", and told me to take out the bottles (wrapped with newspapers so as not to be broken) from my check-in baggage. I insisted in vain that it shouldn't be carried on. They never listened to me. As a result, I had to return...

Date of travel: November 2018
North Asia Economy Vientiane - Seoul

Thank Explorer810579
Hong Kong, China
Level 6 Contributor
120 reviews
41 helpful votes
Reviewed 2 weeks ago

In last 2-3 years, took this airline every time we went to Seoul. Took it at least 5 round-trip already and will likely take it again next time. As budget airline, can't expect much in terms of service and comfort level, but at least they deliver water quite regularly even for a 3-4 hours flight. The good rating comes mainly...

Date of travel: February 2019
North Asia Economy Hong Kong - Seoul

Thank Sam C
Level 6 Contributor
357 reviews
344 helpful votes
Reviewed 2 weeks ago

We were supposed to fly last november but due to typhoon in Hong Kong, we had to postponed the trip. The airline customer service staff has been very helpful. They helped us cancel without penalty so we decide to fly with jeju this time. We applaud their good service. In hong kong, we check in in town and the jeju...

Date of travel: February 2019
North Asia Economy Hong Kong - Jeju

Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

Book to flight with this airline. Took the payment nit recived confirmation or booking refernce so can nor logon to their website. Therir no phone number for customers to contact the customer service emails reply back as out of order use website but the website does let you contact them without a booking refernce. Regret booking with this compnay looks...

Date of travel: March 2019
North Asia Economy Seoul - Tokyo

Thank sedun103
Dallas, Texas
Level 2 Contributor
3 reviews
Reviewed 3 weeks ago via mobile

I’ve flown other budget airlines and Jeju Air offers comparable in air comfort and service. Flight there the seat cushion was a bit worn out, seat was better on the return flight. Food available for purchase during the flight was ok. (Ramen, chips, jerky or sweets). Didn’t expect a lot due to price of flight. Staff was polite and knowledgeable....

Date of travel: February 2019
North Asia Economy Seoul - Okinawa City

Thank 479catiem
Seoul, South Korea
Level 6 Contributor
94 reviews
35 helpful votes
Reviewed 3 weeks ago via mobile

On the way back from Jeju to Seoul our plane got delayed for "five minutes." Then five minutes became 15. Then 15 became 25. Then 25 became two hours. I kept asking why and all the attendant said was "preparation," but I had class the next day. I couldn't wait for "preparation." Luckily they managed to grab me a spot...

Date of travel: December 2018
Domestic Economy Jeju - Seoul

Thank TravelAngler725
Mar del Plata
1 review
Reviewed 4 weeks ago

The english wesbite to add extra baggage does not work so you have to pay full time at the check in.

Date of travel: February 2019
Asia Economy Shanghai - Hong Kong
Thank LaRocchettaMDQ
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 16 February 2019

I don’t pretend to understand the idiosyncrasies of their website, but they tried to tell me, 36 hours later, that it was my browser, I even set up an account, got their app as someone else advised. The thing is everything goes ok (eventually) then it won’t let you pay or check out. I will try to download some error...

Date of travel: February 2019
Domestic Economy Seoul - Jeju

Thank martinoE9361SD
Level 4 Contributor
28 reviews
13 helpful votes
Reviewed 13 February 2019

Don't book a flight Jeju Air. I booked a flight from Jeju Island to Busan as a guest. I have gone back and forth on their Facebook page as well as email but haven't received any confirmation email or information regarding my booking though my credit card has been charged. They have zero information regarding my flight that I purchased....

Date of travel: February 2019
Domestic Economy Jeju - Busan

Thank Monica R
Williamsville, NY
Level 6 Contributor
192 reviews
91 helpful votes
Reviewed 12 February 2019

The website it a bit clunky, but worth persisting. Prices are good and routes are very good. We are flying from Seoul to BKI.

Date of travel: February 2019
Southeast Asia Economy Seoul - Kota Kinabalu
See travel tips for airlines
“Check best rates during low peak season. Better to travel low peak cos less people”
LUVBALIBEACH, 6 Mar 2019 | Read review
“Don't use this airline even if it's cheap.”
MonicaR568, 12 Feb 2019 | Read review
“I would say if you find other normal airlines please go for it avoid this”
294Soumya, 1 Feb 2019 | Read review
“Do not combine baggage allowance.”
JKJ2918, 26 Nov 2018 | Read review
“Remeber to check the terminal number of your airline.”
CesarSantamaria, 22 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Jeju Air
Jeju Air (7C) is a South Korean carrier headquartered in Jeju City. It operates primary hubs at Incheon International Airport (ICN) and Jeju International Airport (CJU) and a secondary hub at Gimhae International Airport (PUS). Domestically, the airline flies to six destinations. It also has scheduled international service to Cambodia, Guam, Hong Kong, Japan, Northern Mariana Islands, China, the Philippines, Taiwan, Thailand and Vietnam, as well as charter operations. The airline's fleet consists of 20 Boeing 737-800 planes configured with a single Economy Class cabin.
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