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Virgin Australia


9,079 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,079 Reviews from our TripAdvisor Community

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9,079 reviews from our community

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Showing 8,829: English reviews
Level 6 Contributor
209 reviews
60 helpful votes
Reviewed yesterday
NEW

Smooth check-in, orderly boarding, comfortable seats and pleasant service made a good flight (<2 hours). There was a nice touch before landing - handing out small slabs of Whittakers chocolate!

Date of travel: February 2019
South Pacific Economy Auckland - Nuku'alofa
Helpful?
Thank RVBurrells
Sydney, Australia
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed yesterday
NEW

Light refreshments provided. Inflight service really good. Relatively smooth flight. Trip went rather quickly. Plenty of leg room. Free Wi-Fi or extra cover for a fee. Happy to fly Virgin very comfortable and safe. Only down side was having to board via stairs back end of plane Sydney departure.

Date of travel: March 2019
Domestic Economy Sydney - Darwin
Helpful?
Thank RJC31
Auckland, New Zealand
Level 3 Contributor
21 reviews
2 helpful votes
Reviewed yesterday
NEW

We never have problems with Virgin. Really the only criticism is that you are a bit packed in but it is only a short flight so it does not matter. The whole process from arriving, checking in, loading bag, getting to the gate, getting on and off the plane is easy. We get points for flying but don't fly enough...

Date of travel: March 2019
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Trans-Tasman Economy Auckland - Coolangatta

Helpful?
Thank Francy P
Level 4 Contributor
34 reviews
5 helpful votes
Reviewed yesterday
NEW

We walked into the airport and a Virgin employee noticed my wife was using walking sticks and she came straight over to us and arranged for a senior staff member to assist us in the booking and baggage process, which was fast tracked and then organised a shuttle to come and collect us and take us directly to the departure...

Date of travel: March 2019
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Domestic Economy Melbourne - Brisbane

Helpful?
Thank RobJones53
Birmingham, United Kingdom
Level 4 Contributor
49 reviews
18 helpful votes
Reviewed yesterday
NEW

Our flight left on time. Check in is absolutely simple with p,entry of really helpful staff to help you. Seats are comfy with enough room for my 6’ husband. We had a delicious meal with a glass of complimentary wine. This was the last of several flights around Australia and all of them good.

Date of travel: March 2019
Trans-Tasman Economy Melbourne - Christchurch
Helpful?
Thank Angela G
Henderson, Nevada
Level 6 Contributor
226 reviews
91 helpful votes
Reviewed yesterday
NEW

This was my first on any Virgin Australia flight. We found it average for a discount airline. The seats were in above average shape. Service was average. One thing of note, they manage passengers with disabilities on their own. They do not pay the terminal staff to do so. Hence, if you need mobility help, the airline staff will provide...

Date of travel: March 2019
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Trans-Tasman Economy Auckland - Sydney

Helpful?
Thank tlahuele
Chesterfield, United Kingdom
Level 6 Contributor
96 reviews
31 helpful votes
Reviewed yesterday
NEW
via mobile

We flew from Sydney to Cairns in economy x seating near the front of the plane. The seats had extra legroom; an essential for me but they were narrow and uncomfortable. Shortly after takeoff access to the forward toilet was refused due to access being through the two rows of first class seating. This resulted in a very uncomfortable hour...

Date of travel: March 2019
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Domestic Premium Economy Sydney - Cairns

Helpful?
Thank Roys6484
Toronto, Canada
Level 6 Contributor
215 reviews
28 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flight was very comfortable. Service was excellent. Stewardesses were friendly smiling and upbeat. Really happy to get light meal of great quality on flight since it was so early. I would recommend virgin

Date of travel: March 2019
Domestic Economy Sydney - Cairns
Helpful?
Thank P622SBmichaelf
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

I have been traveling across Australia for a month now and have had 3/5 domestic flights with Virgin Australia and 2/5 with Qantas. Every single flight I have taken with them over this month period has been delayed for one reason or another (airline mechanical issues, late arrival of the incoming flight, last minute gate change etc.). If you have...

Date of travel: March 2019
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Domestic Premium Economy Sydney - Cairns

Helpful?
Thank 120keeganc
Sydney, Australia
Level 6 Contributor
294 reviews
77 helpful votes
Reviewed 2 days ago
NEW

Great airline - great service, my only gripe is - no entertainment on board, like movies or a TV. But the crew were fantastic.

Date of travel: March 2019
Domestic Economy Perth - Sydney
Helpful?
Thank Got2try
See travel tips for airlines
“We have no major issues with Virgin. We enjoy our experience and get where we need to go.”
398francyp, 22 Mar 2019 | Read review
“buy an IPAD or take a magazine for these flights”
Got2try, 21 Mar 2019 | Read review
“If you do not want to pay the extra for Business class, Economy X is a great alternative”
rfltucker, 21 Mar 2019 | Read review
“If you are tall pay for extra leg room.”
fraire2015, 21 Mar 2019 | Read review
“if you are a senior and physically challenged...take another airline”
overseaswriter, 20 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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