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Virgin Australia


6,822 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,822 Reviews from our TripAdvisor Community

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6,822 reviews from our community

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Showing 6,624: English reviews
Sydney, Australia
Level 5 Contributor
89 reviews
41 helpful votes
Reviewed yesterday
NEW

We were flying out on one of the few days that Sydney has had fog this year. The flight was delayed by 1.5 hours, but we were kept up to date regularly on estimated departure time. The actual flight was smooth enough, but because a mid morning flight turned into a midday flight, there was not enough food on board...

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Domestic Economy Sydney - Uluru-Kata Tjuta National Park

Helpful?
Thank travelhappy15
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Virgin has consistently been the most comfortable, efficient and easily booked provider of short haul flights we have used.

Domestic Economy Coolangatta - Sydney
Helpful?
Thank cliffepaint
Brisbane, Australia
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed yesterday
NEW

Booking and check in processes are quick & easy - ground crew at Brisbane were friendly but that’s where the positives ended. We boarded on time but sat and waited over 40mins with no explanation. Cabin crew very unfriendly & the poor excuse they offered for a snack had run out before passengers at the back were served. This is...

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Domestic Economy Brisbane - Hobart

Helpful?
Thank Lee G
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

As always, virgin makes travelling bearable with their friendly efficient staff, prompt departures and arrivals

Domestic Economy Melbourne - Brisbane
Helpful?
Thank Margaret H
Adelaide, Australia
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

Gold Coast to Adelaide with ease. I go to the Gold Coast on a regular basis and this airport is close to my destination. From the place I stay I can watch the planes land and take off which is a nice experience in the mornings and evenings.

Domestic Economy Coolangatta - Adelaide
Helpful?
Thank helenfH5603XM
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed yesterday
NEW

We paid extra for business class and it was well worth it. The Virgin Lounges at Perth and Darwin Airports to the in-flight service was great service.

Domestic Business Class Perth - Darwin
Helpful?
Thank Gaye B
Mackay, Australia
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Flight was on time. Seats were comfortable. Leg room not too bad. Staff friendly. Complimentary gourmet nuts were offered.

Domestic Economy Brisbane - Mackay
Helpful?
Thank kelliewatson
1 review
Reviewed yesterday
NEW
via mobile

Virgin staff are just horrible, they treat you with contempt. Two weeks ago flying from geradton to Perth my plane was canceled, spoke to the man at the desk soooo un helpful. Flying back to geradton two weeks later plane delayed for hours, then leaves early from a different terminal without me. I contacted virgin told them what happened the...

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Domestic Economy Perth - Geraldton

Helpful?
Thank Joe B
Bribie Island, Australia
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

Certainly a little more cramped than some other airlines however for a relatively short flight 2.5 hrs it was bearable. Flight crew were very approachable and friendly. On time flight and reasonable value for money. A longer flight I think I would go back to Emrites

South Pacific Economy Brisbane - Port Vila
Helpful?
Thank russellatbribie
2 reviews
Reviewed 2 days ago
NEW

Check in was easy both ways the fl ights were good the service on the flights were good the customer service was good plenty of leg room in the cabin was no delays which was good exiting the plane was easy

Domestic Economy Townsville - Brisbane
Helpful?
Thank ianfsandra
See travel tips for airlines
“The flight was part of a package.”
cliffepaint, 18 Jul 2018 | Read review
“Sit up the front if you want food & beverage in case they run out”
544LeeG, 18 Jul 2018 | Read review
“From Brisbane wait at the gate Virgin is a long way from food court. Comfortable seating, phone ports, coffee shop, toilets at gate”
kelliewatson, 18 Jul 2018 | Read review
“Bring a snack to eat on board, no frills”
russellatbribie, 18 Jul 2018 | Read review
“Get there early and pick your seat allocation”
ianfsandra, 17 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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