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Hong Kong Airlines


1,394 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China 011 852 3916 3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,394 Reviews from our TripAdvisor Community

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1,394 reviews from our community

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Showing 734: English reviews
Pasadena, California
Level 4 Contributor
29 reviews
21 helpful votes
Reviewed yesterday
NEW
via mobile

So it’s a bit hard to complain about $625 round trip ticket from Los Angeles to Hong Kong with a 3 day stop over then on to Bali and back. This fare is ridiculously cheap. But some smaller things can be improved. For example, during meal service the same person serving meals also serves drinks and makes service a bit...

Date of travel: March 2019
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International Economy Los Angeles - Hong Kong

Helpful?
Thank Biggie914
St. Catharines, Canada
Level 6 Contributor
216 reviews
61 helpful votes
Reviewed yesterday
NEW

Needing to slip over to Taipei for a few days--including a magnificent performance of Tosca--I opted for a direct flight from Hong Kong. The check-in went as smooth as the Silk Road’s main cargo, as did my clearing security, customs/immigration. The airline can be justifiably proud of its most recent lounge, Club Autus. There’s virtually something to eat and drink...

Date of travel: February 2019
More 
North Asia Business Class Hong Kong - Taipei

Helpful?
Thank S. James W
Hong Kong, China
Level 3 Contributor
23 reviews
17 helpful votes
Reviewed 2 days ago
NEW

As stated in the title, although the airlines positions itself as full services airlines, the "services" is terrible. Although it was only half full, it was so quick that the meals run out of choices - only one meal (takes it or leaves it). The flight attendants gave you the meal, and collect the "finished tray" within 10 min. This...

Date of travel: March 2019
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North Asia Economy Hong Kong - Changchun

Helpful?
Thank Traveller_HK_2012
Pebble Beach, California
Level 3 Contributor
22 reviews
16 helpful votes
Reviewed 5 days ago
NEW

We chose an airline based on the transit airport, and HKG was our preferred choice. First time flying Hong Kong Airlines was May 2018 because of its cheap fares, and we were pleasantly surprised . Hence, this time we tried Hong Kong Airlines again. Again, we were very happy with their overall performance. Planes for all legs were clean and...

Date of travel: March 2019
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International Economy San Francisco - Ho Chi Minh City

Helpful?
Thank POV2010
Espoo, Finland
Level 4 Contributor
33 reviews
12 helpful votes
Reviewed 6 days ago
NEW

Checkin was friendly, directions and instructions were clear, The flight itself went ok, Quite a lot of turbulence. Maybe because of this the flight attendants were nervous the whole time. The toilet (at least 1) had no water for hand washing, the cabin was very cold (blankets were luckily availalable The connection itself was pretty good, the flight left ontime...

Date of travel: March 2019
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International Economy Auckland - Hong Kong

Helpful?
Thank Juri A
Perigueux, France
Level 6 Contributor
90 reviews
20 helpful votes
Reviewed 1 week ago

Transfer from another airline at Hong Kong. Transfer desk very easy to find on the way out. On the way back, quite complicated with the need for a shuttle train. Aircraft nice and roomy with entertainment screens on the outward leg. Free drinks and food supplied of an adequate quality considering it was a budget flight. Efficient boarding. When we...

Date of travel: March 2019
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North Asia Economy Hong Kong - Tokyo

Helpful?
1 Thank anth0nyfrazer
2 reviews
Reviewed 1 week ago

We had booked our flight through a travel agent. My wife's name had my initials as a middle name. Her passport had a complete name. First and last names were correct and middle name was initialed. This Airline staff harassed and embarrassed us in front of all other passengers.They would not budge.They said if they let us board they would...

Date of travel: February 2019
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International Economy Vancouver - Hong Kong

Helpful?
Thank istantTraveler
Whistler, Canada
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 1 week ago

Good connection to SGN in Hong Kong with little layover time. Food was acceptable and staff were helpful. The in flight entertainment was from iPads the were distributed to each passenger as it was an older carrier. The movie selection etc. was very limited.

Date of travel: January 2019
International Economy Vancouver - Espiritu Santo
Helpful?
1 Thank HarryMeasure
Bergen, Norway
Level 6 Contributor
137 reviews
42 helpful votes
Reviewed 2 weeks ago via mobile

Flew from Bangkok to Taipei with transfer in Hong Kong. The plane on the first leg was an 8 year old A330-300 and the A330-200 on the second leg was 18 years old (info obtained on Flightradar24-paying member). Crew were very friendly and professional, service was good. Even though the flights were quite short (bkk to hkg was 2:15 and...

Date of travel: March 2019
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North Asia Economy Bangkok - Taipei

Helpful?
1 Thank Mavros41
1 review
2 helpful votes
Reviewed 2 weeks ago

Flight was decent. On time. Cabin crew was lack of smile but service was decent. Seats were a bit tighter than expected. Food was just typical airplane meal. it would've been a 3 stars if it wasnt that I had lost my luggage during my flight back from HK to SF. My luggage never came out of the spinning chain....

Date of travel: February 2019
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International Economy San Francisco - Hong Kong

Helpful?
2 Thank Kobe Z
See travel tips for airlines
“Buy comfort seats ; worth it. Also, buy Autus lounge access, as it would really help those long layovers in HKG.”
POV2010, 15 Mar 2019 | Read review
“Board early to ensure storage for overhead luggage is available be”
HarryMeasure, 7 Mar 2019 | Read review
“HA. try not bring to luggage.”
kobez2019, 3 Mar 2019 | Read review
“u gotta check your flight every week. this airline flight time change like stock market. and delayed it's major comments on website.”
mayflycy, 2 Mar 2019 | Read review
“enjoy and always have fun”
sheng092018, 27 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).

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