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Thomas Cook Airlines (UK)


10,147 reviews
Headquarters: Hanger 1, Western Maintenance Area, Runger Lane Manchester Airport,, Manchester M90 5FL England 011 44 800 916 0652 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,147 Reviews from our TripAdvisor Community

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10,147 reviews from our community

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Showing 9,459: English reviews
Herefordshire, United Kingdom
Level 5 Contributor
89 reviews
34 helpful votes
Reviewed yesterday
NEW

Flew to Turkey in August with Thomas Cook from Cardiff Airport and only really have one complain. We had paid to choose our seats but when we got to our gate we noticed that we had been given completely different seats than the ones we had booked. Should have checked when we got our boarding cards i suppose, but never...

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Europe Economy Cardiff - Dalaman

Helpful?
Thank Trevor O
2 reviews
Reviewed yesterday
NEW
via mobile

An excellent flight, superb service. Departed on time with slightly early arrival. Nothing was too much trouble for the staff. Plenty of leg room and good inflight meal.

Europe Premium Economy Manchester - Lanzarote
Helpful?
Thank LightPacker802116
Sheffield, United Kingdom
Level 5 Contributor
55 reviews
24 helpful votes
Reviewed yesterday
NEW

Once is forgivable, twice is unfortunate ,three is inexcusable!!!, for the 3 rd time in the last 5/6 years we have returned from our holiday flights having to lodge a serious complaint with this company. It had got that bad we had vowed never to use them again, and had managed that for the last 2 years, but due to...

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Europe Economy Dalaman - Manchester

Helpful?
Thank Tim S
Luton, United Kingdom
Level 5 Contributor
83 reviews
124 helpful votes
Reviewed yesterday
NEW

Easy to use airline that offered good check in facilities (at the gate) and easy gate and boarding facilities. Food on board was simple snacks although I believe you can pre order a meal, I was not offered this nor did I make use of this facility. Flight was on a very comfortable and clean Airbus A321. It took off...

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Europe Economy Lanzarote - Glasgow

Helpful?
Thank Stephen M
Stourbridge, United Kingdom
Level 5 Contributor
46 reviews
36 helpful votes
Reviewed yesterday
NEW

We checked in online,so just had to go to baggage drop off.It turned out that the drop of Q took longer than the check in Q. 50 mins to drop off case,only one desk for online bag drop....5 open for check in!! This at Arrecife. The flight was delayed 1.5 hours coming in from EMA so one hour late leaving...

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Europe Economy Lanzarote - East Midlands

Helpful?
Thank thedrinky
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

The trip to Hurghada was over 5 hours and the only food was the Premium pack at over £200 extra, or pre-ordered meals. A tea and a Kit-Kat was £6.20. Nothing was included. The plane an Airbus 321 was fine,clean tidy. I can't recomend TC as a company to fly longer flights with as it will cost a fortune to...

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International Economy London - Hurghada

Helpful?
Thank DVS008
Portsmouth, United Kingdom
Level 5 Contributor
63 reviews
35 helpful votes
Reviewed yesterday
NEW

We booked extra leg room on these flights. This seating was located next to the emergency exits this meant that we could not see out of the windows. However this did not matter as the cabin crew were an absolute delight. Well done to them.

Europe Economy London - Antalya
Helpful?
Thank leepownall2426
Sheffield, United Kingdom
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

check in was good polite staff. boarding was good as taken in seat order so no struggling to get to your seat higher up the plane with the aisle blocked by passengers storing luggage so it takes longer to get settled. Flight was delayed a short while as 3 passengers failed to turn up to flight and luggage had to...

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Europe Economy Manchester - Menorca

Helpful?
Thank anita0360
Scunthorpe, United Kingdom
Level 2 Contributor
8 reviews
8 helpful votes
Reviewed yesterday
NEW

Very little space to sit in for 3 hours. Flight attendants appeared rushed and uninterested very unhappy faces and few manners between them

Europe Economy Manchester - Skiathos
Helpful?
Thank nbrunt
Cambridge, United Kingdom
Level 3 Contributor
17 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

Went on holiday with thomas cook on a chartered plane from the outside it looked like an old plane from the inside was just as bad my partners seat wouldn't stay up right and he kept being told to put it up right he said it was broken coming back same plane seat still broken got told same thing not...

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Europe Economy London - Palma de Mallorca

Helpful?
Thank maureen o
See travel tips for airlines
“Do not use Thomas Cook,,use another airline”
TimS643, 22 Sep 2018 | Read review
“don't try and use the app when booking flight only”
stephenmO2952AK, 22 Sep 2018 | Read review
“Don't use Thomas Cook airlines”
thedrinky, 22 Sep 2018 | Read review
“Don't use them”
90dib, 22 Sep 2018 | Read review
“Don't use Thomas Cook if your flight is over 2 hours.”
Retired200806, 21 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Thomas Cook Airlines (UK)
Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. These include points across Europe, as well as destinations in Africa, Asia, North America and the Caribbean. Primarily catering to vacation travelers, the airline primarily flies airplanes with a single Economy Class cabin; however, some planes also have a Premium Economy Class cabin. Thomas Cook Airlines' primary operating bases are located at Manchester Airport (MAN) and London Gatwick Airport (LGW). Eight secondary operating bases are spread across the United Kingdom.

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