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Aegean Airlines


3,341 Reviews
Headquarters: 31 Viltanioti Street, Kifisia, Athens 14564 Greece +30-801-11-20000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,341 Reviews from our TripAdvisor Community

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3,341 reviews from our community

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Showing 1,352: English reviews
Massachusetts
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

I have travelled for many years with many different airlines, in the same class, where they offer great hospitality and attitude. The Legroom and size of the seats are very spacious compared to many other planes and airlines today. Although the food on the short flight was horrible, we had a greek meat lasagna and it was barely edible. The...

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Europe Economy Munich - Thessaloniki

Helpful?
Thank EvKy1519
New York City, New York
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed yesterday
NEW

My first time flying this airline. I thought the ground crew in Brussels and the flight attendants were courteous. The aircraft was clean. I was in a middle seat so I was happy the flight was only 3 hours. They even offered duty-free purchases! The food was edible.

Europe Economy Brussels - Athens
Helpful?
Thank mgold2016
Plymouth, United Kingdom
Level 6 Contributor
386 reviews
114 helpful votes
Reviewed yesterday
NEW

We were on our return journey from the Greek Islands to Larnaca. Our Outbound Flights - Larnaca to Athens & Athens to Naxos - were both delayed, so we had our fingers crossed. Obviously not crossed enough because once again our Aegean Flight was delayed. This time it was a One Hour Delay. Frustrating really because it means that every...

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Europe Economy Mykonos - Larnaka City

Helpful?
Thank Brianngog
St. Helens
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

We were kept waiting on the aircraft in Athens because "there was no parking for the plane in Santorini" Surely this is a basic logistical requirement that could and should be organized well in advance.

Domestic Economy Athens - Santorini
Helpful?
Thank Y9911OXjamess
Athens, Greece
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I have traveled with many European Airlines but Aegean is always me favorite. They have an amazing attitude towards their clients and they feel like a business with soul which is not all about money. They pay attention to little details which makes every trip unique. Their mobile applications make it a breeze to handle alla the aspects of your...

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Europe Economy Athens - Amsterdam

Helpful?
Thank Dimitris K
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW
via mobile

I wouldnt fly with this airline again. They have to improve their website. When tryinh to pay for extra luggage online it was telling me that i already had a paid luggage. Which was not true and i ended up paying $140 dollars for 1 piece of luggage instead of the online price. Same thing happened on my flight back.I...

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Europe Economy Madrid - Athens

Helpful?
Thank AnnieTravels123
Aegean Airlines, Customer Relations Department at Aegean Airlines, responded to this review

We are sorry to hear your feedback. We would like to let you know that we aim to provide our customers with assistance on a constant basis and for this reason our call center operates 24/7. We advise that you contact our agents directly in case you have any issue in the future, at one of the provided lines: https://aegeanairlines.custhelp.com/...

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Europe Economy Madrid - Athens

Linlithgow, United Kingdom
Level 5 Contributor
31 reviews
10 helpful votes
Reviewed 3 days ago
NEW

My first flight experience with Aegean 13/7/2017 from Rome Fiumicino to Athens flight A3651. Flight was delayed. not entirely sure about the reason: on arrival at the gate it was however immediately clear that the Swiss flight to Zurich which was using our gate immediately before our own flight was itself delayed. I was informed by email alert of the...

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Europe Economy Rome - Athens

Helpful?
Thank Ian K
Aegean Airlines, Customer Relations Department at Aegean Airlines, responded to this review

We thank you for an extended and detailed feedback! We would like to ensure you that we do our utmost to keep our flights as scheduled, however, as you have witnessed , there are certain occasions when this may be affected by reasons beyond of our control. We are glad that you enjoyed your time on board of our aircraft...

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Europe Economy Rome - Athens

Montreal, Canada
Level 5 Contributor
40 reviews
7 helpful votes
Reviewed 3 days ago
NEW

We were transitting from North America to Athens via Vienna with no check-in luggages but carry on baggages only. When boarding, the gate staff began weighing our carry on baggages and ours were around 9.1 kilos which exceed the 8 kilo limits carryon baggage policy within EU airports. We tried to take some clothes out to reduce the weight, while...

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Europe Economy Vienna - Athens

Helpful?
Thank leafjumper
Aegean Airlines, Customer Relations Department at Aegean Airlines, responded to this review

We are sorry to hear that you feel this way. Kindly note that our colleagues at the gate ensure to follow the directions regarding baggage allowance as published in our webpage: http://bit.ly/2aycePp , in order to ensure a more comfortable flight for all our passengers. We thank you for sharing your remarks with us, and will ensure to forward them...

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Europe Economy Vienna - Athens

Canterbury, United Kingdom
Level 5 Contributor
86 reviews
69 helpful votes
Reviewed 3 days ago
NEW

Flown with Aegean numerous times. They are by far better than BA now with better, more professional cabin crew. Free meals and drinks, very helpful and courteous. Will always fly Aegean over BA any day!!!!

Europe Economy London - Athens
Helpful?
1 Thank little-fat-git
Athens, Greece
Level 4 Contributor
29 reviews
8 helpful votes
Reviewed 4 days ago
NEW

I have flown multiple times with Aegean on economy class across European cities and never had a complaint! Service is consistently friendly and professional. They are also one of the few European airlines still serving warn meals for free, hence this is a clear advantage compared to other airlines! I had two coupons for class upgrade and used them for...

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Europe Business Class Athens - Helsinki

Helpful?
1 Thank higeorge13
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See travel tips for airlines
“Fingers and Toes crossed for an on-time flight!!”
Brianngog, 15 Jul 2017 | Read review
“Be open minded and take it as it comes.”
Y9911OXjamess, 13 Jul 2017 | Read review
“Don't fly Aegean if you have connecting flights, they are almost always delayed by 1-2h.”
ivonne1, 12 Jul 2017 | Read review
“There was nothing yo complain, not only this flight, we made the same experience already many years ago”
helianddieters, 12 Jul 2017 | Read review
“Pro attitude from staff and easy to book”
chrislM1563KO, 11 Jul 2017 | Read review
Show next 5 travel tips 5 of 10
About Aegean Airlines
Greece's largest carrier, Aegean Airlines (A3) flies to more than 80 destinations across Europe, as well as points in Africa and the Middle East. It has hubs at Athens International Airport (ATH), Larnaca International Airport (LCA) and Thessaloniki International Airport (SKG), and has designated six other Greek airports as focus cities. The airline is part of the Star Alliance and has codeshare agreements with about 15 airlines. Its fleet features both Economy Class and Business Class cabins. Business Class passengers and some elite frequent fliers have access to the airline's Aegean Business Lounges when flying out of Athens, Thessaloniki and Larnaca.

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