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Aeroflot


10,820 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,820 Reviews from our TripAdvisor Community

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10,820 reviews from our community

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Showing 2,446: English reviews
Tehran, Iran
1 review
Reviewed today
NEW

I usually avoid Airbus 320 and Boeing 737, because of limited legrooms and their 3-3 seats. It was A320, the cabin was too hot. Food was acceptable.

Date of travel: March 2018
International Economy Tehran - Moscow
Helpful?
Thank Reyna7777
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Found this Airline to be none less than Emirates. Good food, spacious seating, co-ordeial staff and good luggage allowance.

Date of travel: November 2018
International Economy New Delhi - Dusseldorf
Helpful?
Thank BnN2
Asia
Level 4 Contributor
35 reviews
19 helpful votes
Reviewed yesterday
NEW

These days quite a few airlines have introduced the premium economy class. In many cases, all you get is an extra couple of inches of space for a rather hefty price. This is not the case with Aeroflot. Their premium economy class is reasonably priced, has really spacious and comfortable seats and great food. Unfortunately, it is not available on...

Date of travel: September 2018
More 
International Premium Economy Hong Kong - Moscow

Helpful?
Thank sasha1802
Birchington, United Kingdom
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed yesterday
NEW

I stress free trip from London Gatwick to St petersburg Russia and return. Staff were very friendly, plane clean and tidy. I will fly again.

Date of travel: September 2018
Russia Economy London - St. Petersburg
Helpful?
Thank alistairburgess
Level 2 Contributor
9 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

After a delay more than 3 hrs in Istanbul, all the transit flights of tens of people (60-70l guess) were postponed 24 hrs, they brought all of us to a hotel after keeping us at the airport for 7 hours! I am highly suspicious that they sold our transit seats in moscow to locals and simply forced us to fly...

Date of travel: December 2018
More 
International Economy Istanbul - Bangkok

Helpful?
Thank Nevhayat G
Munich, Germany
Level 6 Contributor
154 reviews
48 helpful votes
Reviewed yesterday
NEW

Two-legged long-haul flight - everything as expected, good and comfortable seats, food was fine, friendly cabin crew. I couldn't mention anything special, be it good or bad.

Date of travel: November 2018
International Business Class Guangzhou - Munich
Helpful?
Thank 298marcl
Bucharest, Romania
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 3 days ago
NEW

One of the best flying experience we've ever had : we were feeling like walking on the clouds (no turbulent, no sudden movements of the plane, no problems what so ever at take-off or landing - one great pilot !). And maybe because two out of three members of the crew were boys everything was great - they were impeccable...

Date of travel: November 2018
More 
Russia Economy Bucharest - Moscow

Helpful?
Thank gheorghev844
Athens, Greece
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

I traveled with aeroflot last year to China and this year to Thailand.( from Athens through Moscow). I am very satisfied in general terms with them and especially regarding the value for money field. I felt safe throughout the flights also. They have new western airplanes for all the intern routes and their personnel is well trained.

Date of travel: December 2018
International Economy Athens - Bangkok
Helpful?
Thank Antonis-Gryparis
Parma, Italy
Level 6 Contributor
296 reviews
211 helpful votes
Reviewed 4 days ago
NEW

Well the flight was not bad, at least on time. The entertainment on bord is ok, the service not bad. The food terrible. Let's say this is not what you expected from a business class but the price was quite cheap compared to the other company. Moscow airport is one the worst in the world from my point of view...

Date of travel: November 2018
More 
International Business Class Moscow - Shanghai

Helpful?
3 Thank L0ll0A
Level 3 Contributor
20 reviews
9 helpful votes
Reviewed 4 days ago
NEW

Used to be a decent airline. Disintegrated. The choice of food was 'chicken with rice' or 'chicken with couscous'. So called 'chicken' was a lump of processed meat. No free alcohol. I asked for two cans of beer - took 30 minutes and two visits to them to get the drinks. The price was 4 euro per a can. I...

Date of travel: November 2018
More 
Russia Economy London - Moscow

Helpful?
2 Thank Eugene A
See travel tips for airlines
“Do not fly with Aeroflot.”
800eugenea, 8 Dec 2018 | Read review
“never travel with a dog”
O1283BHalexanderv, 5 Dec 2018 | Read review
“Here's a tip. Find a better airline.”
rustyz32, 3 Dec 2018 | Read review
“Determine what you need for your flight vs the overall length. I would absolutely fly premium economy for a flight lasting 8 or more hours.”
livevanguy, 3 Dec 2018 | Read review
“never travel with this airline”
207nitinj, 1 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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