Airplane was clean, flight attendants were young, attractive and had very spiffy uniforms. We were given a menu for breakfast. Food was very good. They catered to the economy passengers and made us feel important. One could see they valued their jobs and were proud to be flight attendants.

We've got flight from Shanghai to Moscow, it was July 7th. Everything was just perfect, but my wife lost her phone in the pocket for journals and magazines. We called them in 2-3 days after, because it was hard to find the right number and they told us that our phone probably was taken by someone from service. Because there...

On Aeroflot the complimentary blanket and pillow awaited us on our seats as we boarded. Later came complimentary slippers, eye mask and headphones. Cabin staff, younger, slimmer, more sharply dressed than on some other airlines, was friendly, helpful and attentive. We were served two meals on our flight, both delicious but then I am not a picky eater. The flight,...

This is our second flight with Aeroflot since last October, and definitely a better experience than the last - boarding at the gate was better organised (compared to last); and service on board is friendly and helpful. A staff even came around the passengers shortly before landing to ask how our flight was - which is a rarity (albeit a...

It took us ONE HOUR to check in and then (and only then) did they tell us we owed 100 Euros (50 E/flight) because my husband's bag (which he always flies with and flew on the EXACT same plane to Athens with- Airbus A321) is "too big" for their miniature sized carry on requirements. No courtesy from the attendants other...

Aeroflot has improved a lot and even improving to become a truly global airline. We had a flight on 1st July in the early hours and it rained the heaviest in Moscow in many decades on 30th june, so delays at Sheremetyevo airport was quite evident and our flight was rescheduled from 0130 hrs to 0415 hrs and it further...

This is my second return flight from Zurich with a short transit in Sheremetyevo International Airport to Hong Kong. First leg from Zurich, the aircraft is on time and the flight is good with friendly and charming service. The ongoing flight to Hong Kong is great too, roomy space in the Premium Economy class, with fine, professional and friendly service...

It was a new plane, though it wasn't so spacious. The food wasn't good. No entertainment. We had power outlet without power. Should and can be much better!

Great customer service. Welcoming Cabin Staff, clean plane, well set out for passengers. Cabin staff I found to be helpful, smiling and attentative to passenger needs and requests. Pilot and Co-pilot kept passengers updated with flight path and anticipated arrival time. In flight meal was a return to the old days of providing proper refreshment and food. And amazingly a...