I don't know why I keep giving this airline a chance. I wanted to change my flight, total price to change flight was $650 and to buy a new ticket $450. Hello Aeromexico does this make any sense? So I purchased a new ticket. Once you miss a flight your ticket apparently is saved for a year and you can...

In a short space of time we have had 2 baggage incidents. The first incident was when my luggage showed up on the carousel with the zipper opened (despite a lock), and with a bag inside missing (must have fallen out). Aeromexico refused to pay us the full amount claimed (about USD 50) and when we decided to settle for...

I was apprehensive to use this airline since it is essentially a state-owned enterprise (SOE). Anyway, it seems that one could get very good service, which I did experience on one flight, or total incompetence. For example, due to sitting on tarmac with the occasional little cruise, for hours lthe pilot managed to turn a 50 min flight ino 6.5...

Knew there was going to be a 6-hour layover in Mexico City, but when we were getting ready to board the 1:00 am flight there was an announcement only in Spanish, which I was able to figure out with some difficulty that there was no pilot for our plane!! The airline should have provided blankets and a food voucher for...

The cabin temperature in the first leg was so warm, that passengers repeatedly asked for the air to be turned up. I made at least two requests. Departing from Guanajuato to Mexico City, they forgot to fuel the airplane. The pilot told us it was a legal issue, but I watched after we pulled back into the gate the fuel...

DON'T FLY AEROMEXICO! If you have Skymiles from Delta!! AEROMEXICO will NOT honor your status. I bought my ticket with Delta, but I didn't realized that I was going to fly with their partner Aeromexico. I'm a Diamond member of the Delta Skymiles program. And getting me seat and my name on their upgrade can be done using the Delta...

The initial leg of our flight was fine, but at our connection there were no announcements of boarding (even though other flights had them) and although we sat at the gate for 3 hours, we unfortunately missed our connection because of this. Aeromexico then informed us that they would not change our flights to get us on a later connection,...

It was a nice smooth flight with an excellent service as it is characteristic in Aeromexico, always a smile something to drink and a good snack in this 2.5 hrs flight, the flight back is always better as it is in the afternoon and it's possible to have a beer or spirit, always a pleasure to flight in these clean,...

*ALERT to any non-Canadian booking a flight to Canada* Our connecting flight was in Mexico City. This airline refused my husband on, who had his Confirmation of Permanent Residency and a valid passport, as is required by the Government of Canada. However, AeroMexico refused to awknoweldge those are valid documentation for travel. So, they stranded us in Mexico City at...