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Aigle Azur


520 reviews
Headquarters: 7 Boulevard Saint-Martin, 75003 Paris France 011 33 810 79 79 97 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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520 Reviews from our TripAdvisor Community

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520 reviews from our community

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Showing 46: English reviews
Paris, France
Level 6 Contributor
100 reviews
51 helpful votes
Reviewed today
NEW

My second experience with this airline was terrible, 3 hours before the departure they rescheduled me to a plane taking of 13 hours later. In next 2 hours they changed it four times, informing be by an automatic email. No way to contact them, tried to call french infoline from Germany, but it doesn't work, you have to call German...

Date of travel: January 2019
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Europe Economy Berlin - Paris

Helpful?
Thank noushindiesirae
Paris, France
Level 6 Contributor
100 reviews
51 helpful votes
Reviewed 2 weeks ago

Always taking Aigle Azur flying from Berlin to Paris. It is the cheapest way, but the airline is actually ok. Nothing exeptional as well as nothing to complain about.

Date of travel: September 2018
Europe Economy Berlin - Paris
Helpful?
Thank noushindiesirae
Level 2 Contributor
3 reviews
Reviewed 13 December 2018

It has the service you can expect nowadays from a low cost airline company. Travelled for business (my company arranged the flight, so I didn't had a voice on the matter).

Date of travel: March 2018
Europe Economy Lisbon - Paris
Helpful?
Thank PT-LX_75
1 review
Reviewed 10 November 2018

It was the worst airline I ever experience for my life. I have no idea, how this company training their employee. While I am doing the check-in, the staff in check-in counter let me wait for more than 15 mins until asked me to approach to counter. At the counter, I saw she was playing cellphone games. Are you serious?...

Date of travel: November 2018
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Europe Economy Milan - Paris

Helpful?
Thank winston l
Milan, Italy
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 6 November 2018

Cabin seats uncomfortable and small as never before. Airport personnel and cabin crew unable to speak english correctly. When I asked some questions at the airport personnel, in english language, they replied to me speaking in french (?). They act more like robots than humans, it's impossible to deal with them. They've also forced us to embark on hold our...

Date of travel: November 2018
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Europe Economy Milan - Paris

Helpful?
Thank Andrea S
Moscow, Russia
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 26 October 2018

Aigle Azur lost my luggage on my way from Berlin to Paris on September 19 (baggage claim. Miraculously, they found it on October 16 and gave it to some company named Colitel to be delivered. Said company called me on October 17 when my phone was dead. Then I contacted them and was informed that my luggage would be delivered...

Date of travel: September 2018
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Europe Economy Berlin - Paris

Helpful?
Thank Tairita
New York City, New York
Level 4 Contributor
31 reviews
31 helpful votes
Reviewed 16 October 2018

For a flight from Berlin to Paris, I booked through Google. It was implied that checked baggage below 32 kilos was free. I went to the Airline's website just to be sure. I repeatedly tried to enter my booking confirmation code. I wanted to check and to, if necessary, buy extra baggage in advance. My code was repeatedly refused, but...

Date of travel: October 2018
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Europe Economy Berlin - Paris

Helpful?
Thank Jonathan N
St. Petersburg, Russia
2 reviews
Reviewed 16 October 2018

Company cancelled flight without any notice and I found out it only when arrived to the airport. After that it takes about 1 hour before employees started working with passengers. They said to keep all the receipts in order to get a compensation for my expensed. And guess what? I wrote an email and they kindly offered to get a...

Date of travel: March 2018
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Russia Economy Paris - Moscow

Helpful?
Thank Alexander P
Shanghai, China
2 reviews
2 helpful votes
Reviewed 6 October 2018

It was my first time flying with Aigle Azur. To be honest, I didn't choose it, but Hainan Airlines. Only the return flight to China was a disaster. To start with, we took off with more then 2 hours delay without notifications. Ok, why not, it's not the first airline not being on time. But on this case, it wasn't...

Date of travel: October 2018
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International Economy Paris - Beijing

Helpful?
1 Thank R4793QLericm
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 3 October 2018

Going over the crowded counters in Orly airport, you get a very decent flight, with good food and enough space. It is a good alternative to Air France.

Date of travel: July 2018
International Paris - Bamako
Helpful?
Thank ionut c
See travel tips for airlines
“Avoid this airline altogether would be my advice”
JonathanN330, 16 Oct 2018 | Read review
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“DO not take this airline”
R4793QLericm, 5 Oct 2018 | Read review
“Try to avoid”
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About Aigle Azur
Based just outside of Paris, Aigle Azur (ZI) operates domestic and international flights to about 25 destinations in France, Portugal and Switzerland in Europe, and Algeria, Mali and Senegal in Africa, as well as Cape Verde and China. Paris's Orly Airport (ORY) serves as Aigle Azur's hub, and Lyon-Saint Exupéry Airport (LYS), Marseille Provence Airport (MRS) and Aéroport Paris-Charles-de-Gaulle (CDG) are focus cities. The airline's fleet consists of Airbus A319 and Airbus A320 aircrafts with both Business Class and Economy Class cabins.

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