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Air Canada

30,486 reviews
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Overview
3.030,486 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About Air Canada

Airline Alliance

Star Alliance
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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30486Reviews
4196Photos
100Tips

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Dany G wrote a review Today
1 contribution
Quebec City - Los Angeles
USA
I was forced to check my bag, even if there was plenty of space on the plane still and I even saw other passagers walk in with bigger bags than mine. After my complaint, they brought back my bag but with a huge dent on top...a 2000$ tumi Mclaren edition. I knew air canada was bad, but now they just stopped caring...it was the last time for me.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Neil W wrote a review Today
1 contribution
Toronto - Liberia
International
This is now the third time I have sent this; do you plan on responding? Inquiry Details My wife and I booked an excursion with the Amstar/ Air Canada Vacations rep. at the resort for a 12-hour excursion to Nicaragua, this trips main selling point was to see the twin volcanoes. We paid $500.00 USD for the both of us for March 5th. Approximately 1/2 hr. into our excursion our tour group were advised that access to the volcanos would not be permitted as there was some volcanic activity for several. days and asked if we had heard this new and that we could not go there. We were not told this two days before nor before we got on the tour bus that morning, if we would have been told in either instance we would not have gone. we spoke with the Air Canada Vacations/Amstar sales rep. the next day who. acknowledged we had not been told (they were aware before we approached her) - her name Mariela Murillo and again her nametag was Air Canada Vacations/Amstar. She kept running back to the fact that it wasn't safe but refused acknowledge that they had two opportunities to inform us before we went but decided not to. We were given $100.00 USD total as what they considered compensation which we took without us signifying that this was the end of this issue, we told her we planned to contact Air Canada Vacations who we had booked with to have them make this right. We have booked several vacations with Air Canada Vacations and have always. attended the morning information sessions and have been warned by your reps to book thru you in order not to be swindled by unscrupulous vendors and we have. adhered to that warning only to have Air Canada Vacations do exactly that. again, to repeat, your rep. knew exactly what had happened before we approached. her, and we were the first of the 8 on that excursion to approach her. Please make this right. P.S. We had to go thru Nicaraguan customs and only after we had gone thru did, we find. out that people in the Military or a lawyer or press would have been turned away, none of us had been told this while booking or by our guide for the day.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MS wrote a review Today
7 contributions
Toronto - London
International
Terrible airline that keeps losing passengers' luggage. Landed 3 days ago and still no sign of our missing suitcase. Have since heard of many others whose luggage also got lost. Service on board awful too. Long haul flight & barely offered any drinks. Would never use them again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Explorer68640348201 wrote a review Yesterday
1 contribution
London - Edmonton
International
Air canada cabin crew handed out expired yogurt, result to this it's given me quite a bad stomach ache would not recommend the airline at all.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rizwan D wrote a review Yesterday
1 contribution
Mumbai - Toronto
International
Not worth the money, time and energy! Poor(p) customer service, someone studying in high school and working part-time answers the phone in 1 hour, doesn’t know what an aircraft is and don’t have any knowledge of how things operate.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Neil W wrote a tip Today
"We assumed that booking with a "Reputable " company such as Air Canada you wouldn'y be scammed, they proved to be no different than a local "
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Jau S wrote a tip 13 Apr
"Book with a different airline if you’d like to arrive on time. "
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Edward A wrote a tip 13 Apr
"Don’t fly with them and pay more for a different airline "
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Anthony R wrote a tip 12 Apr
"If all goes well, it is a great airline but many flights are delayed. "
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Sheila F wrote a tip 12 Apr
"Be sure to confirm,reconfirm wheelchair prior to your trip, and ask if timely assistance will be available at connecting airports"
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Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £40
3th checked bag: £79
4th checked bag: £79
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £40
3th checked bag: £178
4th checked bag: £178
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: £28
2th checked bag: £46
3th checked bag: £91
4th checked bag: £91
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Mon, 29/04
Return
Mon, 06/05
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1, Economy