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Air China


4,571 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,571 Reviews from our TripAdvisor Community

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4,571 reviews from our community

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Showing 2,391: English reviews
1 review
Reviewed yesterday
NEW
via mobile

Bought some cheap tickets from San Fran thru Beijing to Kuala Lumpur with lots of time in between to account for late flights. 2 weeks before the flight, they cancel my first leg and only will rebook the same exact flight, won’t talk to their Star Alliance partner United to fix my following flight and won’t pay for the additional...

Date of travel: March 2019
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International Economy San Francisco - Kuala Lumpur

Helpful?
Thank Blackpathfinder
Portland, Oregon
Level 5 Contributor
80 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

Perhaps one of the worst costumer experiences ever. I booked a flight because they are part of the Star Alliance network and I could get miles. But after trying to select a seat, only to be told I couldn't, and then get put into a center seat I was irritated. I am a 2 million mile flyer and know how...

Date of travel: March 2019
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International Economy Portland - Shanghai

Helpful?
Thank tracytC5333OT
Crawley, United Kingdom
Level 6 Contributor
201 reviews
90 helpful votes
Reviewed yesterday
NEW

Easy check-in. Flight left and arrived early Well looked after inflight, crew walking through cabin most of flight, every hour or so with water. Food was a Chinese meal obviously but nothing that the western pallet couldn't handle. Had 4 seat between 2 of us, generally flight not busy 30 or so empty seats

Date of travel: March 2019
International Economy London - Beijing
Helpful?
Thank Neil M
Dusseldorf, Germany
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

I really do not understand the bad comments about AIRCHINA. We had a fabolous trip with them - all flights were on time, the aircrafts are in good shape and the food was ok, too. Staffmembers speak (of course) english and I have to admit, that they offered more water and drinks than some other european carriers. If you fly...

Date of travel: March 2019
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International Economy Dusseldorf - Bangkok

Helpful?
Thank KevinWe1984
1 review
Reviewed 2 days ago
NEW
via mobile

I regret not reading the comments here before booking the flight almost a year in advance. Unlike everyone else, I didn't get the ticket for cheap but the booking then rebooking process was not too bad. The only problem I encountered was when I was emailing the Europe branch, they couldn't read anything I sent so I had to send...

Date of travel: March 2019
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International Economy London - Manila

Helpful?
Thank ohpenda
Hong Kong, China
Level 4 Contributor
22 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I only spent under US$500 for a round trip ticket Hong Kong and New York City! Shortfalls: 1. Many inexperienced Chinese air passengers so the checkin was very slow. All flight were delayed. 2. Food was only 2 stars, both quality and quantity wise 3 Cabin service was satisfactory but not good. 4. Economy seats are very tight. Leg room...

Date of travel: March 2019
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International Economy Newark - Hong Kong

Helpful?
Thank Choirmasterhk
Modesto, California
Level 6 Contributor
355 reviews
47 helpful votes
Reviewed 3 days ago
NEW

Overall I had a good flight. The seats were ok, the staff were fantastic, the boarding and deplaning process was quick and straightforward. The food isn’t the greatest, but most is edible. In flight entertainment was good and we arrived safe and sound without much turbulence or issues.

Date of travel: March 2019
International Economy Beijing - Los Angeles
Helpful?
Thank MsKiesha
Malta
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed 4 days ago
NEW
via mobile

We missed our flight and honestly their staff could not have been any less helpful. They gave us no information, help, advice or guidance and would have happily seen us stranded thousands of miles from home. Some of their staff even chuckled when we seemed a bit panicked and asked if we could please use a telephone to try and...

Date of travel: March 2019
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International Economy Phuket - London

Helpful?
Thank nikki27527
Big Flats
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 4 days ago
NEW

They lost my luggage, told me it was going to arrive at my hotel the next day and now 15 days still no bag. No big deal generally as things can be replaced but I am a cancer patient on the Gerson Therapy and my juicer and several of my supplements were in the bag. They kept telling me they...

Date of travel: February 2019
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International Economy New York City - Bangkok

Helpful?
2 Thank G4676OFbrianh
Houston, Texas
Level 3 Contributor
20 reviews
13 helpful votes
Reviewed 4 days ago
NEW

I flew this flight for the second time in past 12 months. I was on an award ticket, so first class for free is wonderful. Check in was quick as separate 1st class counter. After security, they have a joint lounge with other airlines and a reasonable selection of food and good selection of drinks. It leaves at midnight, so...

Date of travel: February 2019
More 
International First Class Houston - Beijing

Helpful?
Thank dkmmdpa
See travel tips for airlines
“Call the hotline and always ask for exit-seats and order a kosher meal. It is way better!”
KevinWe1984, 18 Mar 2019 | Read review
“Don’t purchase through a 3 party, you don’t have any options at all.”
cahuhunter, 14 Mar 2019 | Read review
“Dont waste your money, Please !!!”
sairojm, 10 Mar 2019 | Read review
“Use another Airline”
PeterAmy, 9 Mar 2019 | Read review
“If you are flying and need cheap very cheap deal. Just don't expect much.”
Azkevinkennedy, 7 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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