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Air Europa


6,573 reviews
Headquarters: Centro Empresarial Globalia Pol. Industrial Son Noguera Llucmajor; Majorca, 07620 Palma de Mallorca, Majorca Spain 011 34 911 40 15 01 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,573 Reviews from our TripAdvisor Community

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6,573 reviews from our community

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Showing 1,045: English reviews
Miami, Florida
1 review
Reviewed 3 days ago
NEW
via mobile

This is a shame airline , planes are not the issue, the issues are the people working there, they don’t have even the basic of education and respect, I would advise the company to take accion very quick because you are losing costumer very rapidly and this is an example of losing a whole family. Thanks

International Economy Madrid - Miami
Helpful?
Thank Manny9700
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

The flight & the flight attendants were good, everything was fine besides the prices they charge for luggage. It costs a $171 U.S. dollars per bag, which I’ve never heard of in my life so a total of $684 round trip just for our luggage. Will NEVER use air Europa again, the flight wasn’t any cheaper than the rest so...

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International Economy Miami - Barcelona

Helpful?
Thank Kayla E
London, United Kingdom
Level 3 Contributor
16 reviews
Reviewed 5 days ago
NEW
via mobile

I booked the flight on Expedia, with the first bag free of charge. When I got to the gate, they said it would be €60 for my bag. I explained my first bag is free, yet they stuck to their price. I refused and they said I could book it online for cheaper. When I tried this however, the website...

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Domestic Economy Barcelona - Palma de Mallorca

Helpful?
Thank nicholascarey
Luzern, Switzerland
Level 3 Contributor
12 reviews
13 helpful votes
Reviewed 5 days ago
NEW
via mobile

Very old airplane, screen brightness buttons defect at multiple seats. Screen control device broken as well. Some screens were flickering. Very unfriendly and rude crew members. Very little leg room. Food quality was poor. The only positive thing: flight was on time and cheap. Probably ok for short distance flights. Never ever again for long distance.

International Economy Havana - Madrid
Helpful?
2 Thank 507andre
Tel Aviv District, Israel
Level 4 Contributor
39 reviews
5 helpful votes
Reviewed 1 week ago
NEW

This company is a real disaster. The true story: I purchased two tickets for me and my business partner via company's web site at Aug 19. Paid via PayPal and received booking confirmation #JZQ6BH. Day before I tried to execute check-in via link received from the company and received the announcement "unable to recovery the data" . Still, I have...

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International Economy Tel Aviv - Madrid

Helpful?
1 Thank chip W
Caraz, Peru
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 1 week ago
NEW

The cabin was Hot the flight delayed we sat on the tarmac for a while and they provided no explanation 60 Euros for 1 checked bag.. They Charge extra FOR Everything. 2 Euros for a small bottle OF WATER while in flight? REALLY? I don't mind paying more for better service but really water??????? This was the 1st and last...

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Europe Economy Madrid - Porto

Helpful?
1 Thank IntiRumi I
Namur
Level 5 Contributor
84 reviews
41 helpful votes
Reviewed 1 week ago

Never again: a nightmare I am not a troll and the vast majority of my comments on Trip Advisor have always sought the positive side of things. But this time, enough is enough. But here is the story of my dealings with Air Europa and you will judge for yourself. Let's look at them in chronological order: First disappointment On...

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International Economy Brussels - Santa Cruz

Helpful?
Thank Roland D
Dover Foxcroft, Maine
Level 1 Contributor
3 reviews
Reviewed 1 week ago

The airplane was clean and got me there me to my destination on time. No frills though. I had to check a carryon that I have never had to check before in all my flying. They weighed it and said it was too heavy. It had pottery in it, so not happy when I got my bag with Italian souvenir...

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International Economy New York City - Rome

Helpful?
Thank Brenda S
Stansfield, United Kingdom
Level 5 Contributor
61 reviews
22 helpful votes
Reviewed 1 week ago

Given no option to book seats we were placed in the middle row seats.This was a new large aircraft but we were jammed in with cramped legroom on a very long flight. Poor service from the flight staff added to this horrible experience. We have flown economy long haul with Etihad and the difference was chalk and cheese.

International Economy Madrid - Havana
Helpful?
Thank bluebeard9
Level 5 Contributor
73 reviews
17 helpful votes
Reviewed 1 week ago

I previously gave this airline a good review as things went smoothly - this is a followup on Customer Service. They entered my name incorrectly on my mileage account as they used my middle name instead of my last name. I tried repeatedly to correct this but they said "Sorry we do not have a member with that name". Maybe...

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Europe Economy Malaga - Paris

Helpful?
Thank Remy D
See travel tips for airlines
“Disaster !!! Read my article and avoid !!!”
286chipw, 12 Oct 2018 | Read review
“choose another airline”
intirumii, 12 Oct 2018 | Read review
“No heavy carryons. I carry my camera and big lenses, and it become an issue, although it could fit in my overhead or under my seat.”
E262KCbrendas, 11 Oct 2018 | Read review
“Try for a legroom seat”
bluebeard9, 11 Oct 2018 | Read review
“Be careful as customer service is poor”
117remyd, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Europa
Headquartered in Mallorca, Air Europa (UX) is Spain's third-largest airline. The carrier flies non-stop to about 45 destinations, including points within Spain as well as international destinations across Europe, Africa, Asia, North America and South America. Its primary hub is Adolfo Suárez Madrid–Barajas Airport (MAD), with Barcelona–El Prat Airport (BCN) and Tenerife South Airport (TFS) serving as focus cities. When it was founded, charter flights and tour services were the bulk of Air Europa's business. In recent years, it has increasingly shifted its focus to scheduled flights.

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