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Air France

35,631 reviews
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747
Overview
3.535,631 reviews
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About Air France

Airline Alliance

SkyTeam
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747

Airline Summary

Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
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35631Reviews
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Franck6375 wrote a review Today
Driggs, Idaho2 contributions
Paris - Newark
International
Terrible company, tries to charge for everything, very rude staff! Avoid at all cost and take a real and professional airline !!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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N S wrote a review Today
1 contribution
Toulouse - Amsterdam
Europe
Absolutely horrible, racist, rude staff at check-in. The person who checked me in looked me up and down suspiciously. They saw that I was born in the Middle East and asked me if my final destination was there. I told them it was in the us. They were listening suspiciously as if trying to hear my accent and and my answer like I’m hiding something. They took my European passport and said: “oh so you were French”. I answered “I AM French”. Racist and rude. Seriously what the hell. I was friendly, smiling and polite the entire time, despite such treatment. I left the check in and the situation did not sit well with me. I asked another agent lady if she could give me his name and she said “absolutely not. I will never give you his name”. I understand not giving out names for safety reasons, but there are ways of dealing with customers. Disgusting. Do better.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ShaneO358 wrote a review 11 Apr
Lancaster, United Kingdom16 contributions15 helpful votes
Paris - Manchester
Europe
Terrible service, charge for being 1kg over. Have some class. Anything to make you pay extra money. Poor from air France
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SH A wrote a review 11 Apr
1 contribution
Cardiff - Toronto
International
The experience with flight and baggage damage is too long to bore you with. The KLM/Air France "customer care" is even worse than the travel experience! Incompetent at best.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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katia s wrote a review 10 Apr
Amsterdam, The Netherlands32 contributions24 helpful votes
Rio de Janeiro - Paris
International
The seats in Economy class were awful, as if they make it on purpose so that you'd pay extra to be in Premium class. We've spent ten hours and a half squeezed , could hardly move the little tray for the meals served, which by the way were also not good. I was very disappointed with the service as well. During the night the crew could pass around some water to the passengers which they didn't.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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After waiting 1 hour 20 mins for them to check passports, too all be confined to go thought one security baggage check. People had 5 mins to catch there plane, to be told you just have to que.
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Will Quaedackers wrote a tip 10 Apr
"Don’t fly with them."
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Emm Bee wrote a tip 8 Apr
"Don't use Air France "
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Bola G wrote a tip 7 Apr
"I am disabled with crutches, the only good service I get is the wheelchairs service. The rest of the service was zero. My 2 baggage missing"
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MimiMcF wrote a tip 7 Apr
"Business Class isn't what it used to be. More young, crying children are in the B-class now. No earbuds fully block a screamer for 8 hours. "
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Charl D wrote a tip 7 Apr
"Avoid at all cost! Terrible airline and staff!"
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