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Air France


12,262 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,262 Reviews from our TripAdvisor Community

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12,262 reviews from our community

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Showing 3,858: English reviews
Boca Raton, Florida
Level 5 Contributor
97 reviews
32 helpful votes
Reviewed yesterday
NEW
via mobile

My issue is firstly with the Charles de Gaulle airport. Our reservation said terminal 2e,once we arrived we were told to go to terminal 2f,quite distant,and the back to 2e for embarkation...without any advice. Once we got to the gate,we did not hear the change of gate ( Our fault?) .Finally tried to go on the second gate,at this point...

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International Premium Economy Paris - Miami

Helpful?
2 Thank marcio K
Greater Melbourne, Australia
2 reviews
1 helpful vote
Reviewed yesterday
NEW

The flight experienced a malfunction and was cancelled but the service provided to find new alternatives was non existent ... it took 4 hours wit the service desk for the whole flight being manned by one poor Czech customer service provider trying her best. The queue just grew and grew and customers were gettting more and more aggressive with no...

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Europe Economy Prague - Paris

Helpful?
1 Thank Val N
Hilversum, The Netherlands
Level 6 Contributor
218 reviews
92 helpful votes
Reviewed yesterday
NEW

This is about my 17 year old son, who travelled alone from AMS to PLZ. His flight from AMS-CDG was delayed so he missed his connecting flight to JNB. He was not offered a hotel because he was a minor and was not allowed to leave the airport (?!) They put him in a desolated lounge at 01:00 AM and...

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International Economy Amsterdam - Port Elizabeth

Helpful?
2 Thank LTGuide
Bloomfield, New Jersey
Level 6 Contributor
92 reviews
41 helpful votes
Reviewed 2 days ago
NEW
via mobile

I flew on Air France for the first time going from LAX to PPT and I had a pleasant experience and will most likely fly with them again. Returning from PPT I was disappointed as my monitor didn't work so I had to sit thru an 8 1/2 hour flight with no entertainment. Besides that I had no other issues.

International Economy Los Angeles - Papeete
Helpful?
Thank chan1986
Level 6 Contributor
69 reviews
32 helpful votes
Reviewed 2 days ago
NEW
via mobile

Recently flew the AF A380 in business round trip IAD to CDG. The food both ways was some of the worst I’ve ever experienced on an airline in business and the seats were extremely uncomfortable. The seats are not lie flat and are quite angled so it is very difficult to get comfortable to sleep. The aircraft was not clean...

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International Business Class Paris - Washington DC

Helpful?
3 Thank Francis R
Courtenay, Canada
Level 6 Contributor
677 reviews
228 helpful votes
Reviewed 2 days ago
NEW

The flight to Lyon was delayed by a couple of hours which is understandable but the leg room in economy, 737 jet, was just not acceptable! I was seated in the last row, #30, thankfully an isle seat for it it was not I would not be able to sit down. I had to straddle the seat in front of...

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Domestic Economy Paris - Lyon

Helpful?
1 Thank Smoltman
Sutton Coldfield, United Kingdom
Level 6 Contributor
1,287 reviews
198 helpful votes
Reviewed 2 days ago
NEW

Had a short connection and my bag did not make it. I was travelling again the next day and told them I needed the bag that day. It was put on a fight okay but did not get delivered Poor communication throughout, when I got home again the bag had been left with a neighbour Actual flight was good but...

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Europe Business Class Paris - Birmingham

Helpful?
2 Thank Peter W
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Sutton Coldfield, United Kingdom
Level 6 Contributor
1,287 reviews
198 helpful votes
Reviewed 2 days ago
NEW

Good flight with quick boarding and on time. Seat was good and the food okay. Staff gave a good service

Europe Business Class Budapest - Paris
Helpful?
Thank Peter W
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Maidstone, United Kingdom
Level 6 Contributor
138 reviews
28 helpful votes
Reviewed 2 days ago
NEW

Departed a bit late but arrived early due to scheduled time being almost twice the flying time. Seat comfortable with just enough legroom. Limited in flight catering. Where did Charles de Gaulle Airport get the idea that driving people around on buses from connecting flights to different parts of the terminal was a good idea. Spent almost an hour on...

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Europe Economy Paris - London

Helpful?
Thank Berty V
Birmingham, United Kingdom
Level 4 Contributor
36 reviews
52 helpful votes
Reviewed 2 days ago
NEW

We flew with this airline over Emirates as the waiting time in France for our connecting was 3 hrs less than going to Dubai, well wasn't that a mistake!! The domestic flight from Birmingham to Paris was fine , pleasant staff and comfortable seats, the long haul flight was just awful. Staff were rude, very unhelpful and seats were rock...

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International Economy Birmingham - Mahebourg

Helpful?
1 Thank Sharon T
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See travel tips for airlines
“Fly with someone else”
35valn, 20 Sep 2017 | Read review
“Book early if you can and pay more for an exit seat!”
Smoltman, 19 Sep 2017 | Read review
“choose the seat near exit”
kevintran261, 18 Sep 2017 | Read review
“paris to tehran”
KeyhanTravel, 17 Sep 2017 | Read review
“Business is the same as Premium economy elsewhere. Do not go Premium economy”
dw221a, 17 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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