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Air India


4,812 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,812 Reviews from our TripAdvisor Community

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4,812 reviews from our community

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Showing 4,082: English reviews
Kolkata (Calcutta), India
2 reviews
3 helpful votes
Reviewed today
NEW

Is was a wonderful trip. Crews behaviour were good and homely. Food served,most were south Indian , were also tasty and hyginic. Arival and landing was on time.

Domestic Economy Kolkata (Calcutta) - New Delhi
Helpful?
Thank pritishbaban
Pune
Level 4 Contributor
43 reviews
3 helpful votes
Reviewed yesterday
NEW

We flew from Kolkatta to Port Blair & were pleasantly surprised by the cleanliness & excellent service provided by the crew Of A.I. The breakfast was so much that we could not eat it all. Quality was superb & crew was very good. Hats off to Air India

Domestic Economy Kolkata (Calcutta) - Port Blair
Helpful?
Thank Ricardo M
Chennai (Madras), India
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed yesterday
NEW

business class was much better as expected--seats are wider--the time passes fast since something is always being provided--meals--water--paper--magazines etc nice to have personalized service there is a lounge for Air India on the first floor of the airport with all amenities

Domestic Business Class New Delhi - Chennai (Madras)
Helpful?
Thank jsbibra
Calcutta, West Bengal, India
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Big seating space & lovely warm welcome. Disappointing part is that less of operating flights, often cancellation of flight & old flight attendants.

Domestic Economy New Delhi - Kolkata (Calcutta)
Helpful?
Thank Indranil-Cordstrap
Bangkok, Thailand
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed yesterday
NEW

Overall is better than my expectation. Good service has been provided, comfy seat. Only flight reschedule that a bit disturb.

Asia Economy Bangkok - New Delhi
Helpful?
Thank cadeaugift
Nottingham, United Kingdom
Level 5 Contributor
79 reviews
32 helpful votes
Reviewed yesterday
NEW

I was caught up in the horrendous floods in Kerala, India during my holiday. I was meant to fly back from Kochi airport, which was shut due to the floods. I tried to contact Air India at least 15-20 times to see what options I have to fly back on the scheduled day. There was no answer in any of...

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International Economy Thiruvananthapuram (Trivandrum) - Birmingham

Helpful?
Thank KISHORE W
Level 6 Contributor
108 reviews
20 helpful votes
Reviewed yesterday
NEW

As a domestic airline air india is much better than other airlines. Food is great and service as usual pathetic. the food quantity and taste was great.

Domestic Economy New Delhi - Srinagar
Helpful?
Thank KapilDwivedi
Mumbai
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

It was my first International Air India flight (although I had travelled by Air India Express the previous day from Dubai). I have to say, it was certainly one of the most comfortable flights I've experienced (in economy). Good leg room (and I have long legs so I would know). Decent food (I was never left hungry because enough meals/snacks...

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International Economy Mumbai - New York City

Helpful?
Thank Bryce_Desa
Hyderabad, India
Level 4 Contributor
44 reviews
5 helpful votes
Reviewed yesterday
NEW

Air India scores over other domestic airlines by offering a generous check-in baggage allowance of 25 kgs as compared with 15 kgs offered by the competition. The airline is probably the only one offering free food as well. The Airline is not faring well financially and it must be hanging heavy in the minds of employees, but the staff do...

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Domestic Economy Bhubaneswar - Hyderabad

Helpful?
Thank ellesse1952
Lansing, Michigan
Level 6 Contributor
310 reviews
79 helpful votes
Reviewed yesterday
NEW

Really good and comfortable airline for Domestic trips, they even gave a snack. Free checked bag, good legroom.

Domestic Economy Vijayawada - Visakhapatnam
Helpful?
Thank Aldmar F
See travel tips for airlines
“book early for limited seats”
jsbibra, 18 Sep 2018 | Read review
“I am personally disappointed to find so less of Air India service compared to other airlines.”
Indranil-Cordstrap, 18 Sep 2018 | Read review
“Wide route network, reliability, baggage allowance and complimentary meals make Air India a good choice.”
ellesse1952, 18 Sep 2018 | Read review
“Carry your own entertainment .. Ipad / music etc.”
JaideepB268, 18 Sep 2018 | Read review
“Good Airline for Mumbai- Delhi and Mumbai-Bengaluru sector.”
VermaArti, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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