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Air India


5,986 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,986 Reviews from our TripAdvisor Community

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5,986 reviews from our community

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Showing 5,029: English reviews
1 review
Reviewed yesterday
NEW
via mobile

Travelling from London to Kathmandu. When we went to check in , the lady in counter said we can’t fly today. She hasn’t got a valid reason why we can’t fly on that day. She told us we need to wait for the manager. Manager arrived after an hour. She was rude, no apologies at all. Worst customer service. They...

Date of travel: March 2019
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International Economy London - Kathmandu

Helpful?
Thank Sanam T
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW

We paid over £800 each to upgrade to Business Class for an overnight flight but it was money unwisely spent! The seats did recline a lot more than in economy but were still pretty uncomfortable as I sleep on my side. We were left alone so other than just one very poor meal we did receive any further offers for...

Date of travel: February 2019
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International Business Class Birmingham - New Delhi

Helpful?
Thank UK-B91
Leicester, United Kingdom
Level 5 Contributor
81 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

Air India never considered over priced airline. The aircrafts were not best of the world but it took you one place to another. It did the job nicely. The staff were friendly and helpful. It kept you have a pleasant flight to your destation. Highly recommended.

Date of travel: March 2019
International Economy Birmingham - New Delhi
Helpful?
Thank CPVanHelden
Aarhus, Denmark
Level 4 Contributor
30 reviews
3 helpful votes
Reviewed yesterday
NEW

The Dreamliner is a really comfortable earoplane. More legroom than usual. The staff, however, was not very friendly. You hardly got a smile and commands were just shouted out when examining the plane before take-off and landing: "Seats upright!", "Fold you table"... When asking for wine for my dinner meal, a bottle was handed out to me without any further...

Date of travel: February 2019
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International Economy Copenhagen - New Delhi

Helpful?
1 Thank Vivian Dahl N
Chesterfield, United Kingdom
Level 6 Contributor
103 reviews
81 helpful votes
Reviewed yesterday
NEW

The plane itself was fine. Good legroom. Not the cleanest I have been on but not dirty as such. Food served was edible and a couple of water services were given. The problem I had with this flight and the return on two weeks later was the lack of safety checks by the crew. No-body did what is routine on...

Date of travel: February 2019
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International Economy London - Mumbai

Helpful?
1 Thank monkir
Southampton, United Kingdom
Level 6 Contributor
124 reviews
28 helpful votes
Reviewed yesterday
NEW

Overall a good flight. Good selection of movies and food was edible. The service was good and the toilets were clean.

Date of travel: February 2019
International Economy London - New Delhi
Helpful?
Thank rakeshjyotiberi
Dhaka City, Bangladesh
Level 6 Contributor
183 reviews
110 helpful votes
Reviewed yesterday
NEW
via mobile

Flight on Dreamliner Boeing 787 was really good. On time flight. Food was okay. Service could have been better

Date of travel: March 2019
Domestic Economy Kolkata (Calcutta) - New Delhi
Helpful?
Thank mmoinuddin
Noida, India
Level 6 Contributor
234 reviews
55 helpful votes
Reviewed yesterday
NEW
via mobile

My wife and I, travelled from New Delhi to Milan and it was one of the most comfortable flights I have ever been in. We travelled in business class, which was quite spacious as it was a 787. The crew was efficient and courteous, and they made our journey lively.

Date of travel: March 2019
International Business Class New Delhi - Milan
Helpful?
Thank kunalverma02
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

This was our third time flying to SE Asia but first and last time with Air India. The flight attendants serve the 3 meals but then scatter. One time with beverages during the meal service. On the way home we were diverted and had to sit on the tarmac for 2.5 hours and again no service, no show and no...

Date of travel: March 2019
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International Economy Chicago - New Delhi

Helpful?
1 Thank Roxanne E
Level 6 Contributor
118 reviews
40 helpful votes
Reviewed 2 days ago
NEW
via mobile

My only disappointment was that there were a few delays, however the service we received from the cabin crew as well the ground staff was excellent and compensated for any inconvenience caused by delays. They were very efficient in taking care of my Dad who required wheelchair assistance. It would be great if Air India resumed its international flight from...

Date of travel: March 2019
More 
Domestic Economy Mumbai - Goa

Helpful?
Thank kareena2035
See travel tips for airlines
“Bring your own toilet paper and water. You'll need both.”
Jburgers, 18 Mar 2019 | Read review
“Do not have any expectations in terms of service from crew nor expect to be on time. Treat passengers as cattle instead of people”
198ajayt, 16 Mar 2019 | Read review
“Don’t fly air India if there is another choice”
Lingang, 16 Mar 2019 | Read review
“Please brace yourself and select Air India for direct flights to India at lower cost.”
Bijoy1937, 15 Mar 2019 | Read review
“Make sure your seat reservations are correct.”
763susane, 13 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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