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Air Malta


2,025 reviews
Headquarters: Level 2 Skyparks Business Centre Malta International Airport, Luqa, Island of Malta 04000 Malta 011 356 2166 2211 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,025 Reviews from our TripAdvisor Community

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2,025 reviews from our community

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Showing 1,168: English reviews
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed today
NEW

After receiving a phone call from my family to ak me to get back home as my father was on his deathbed,i had to change my flight details ,date and time. No compassion from the desk and told me that i had to pay for another ticket,and said quote "that is not my problem" There was no other option as...

Date of travel: April 2018
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International Economy Valletta - Sydney

Helpful?
Thank Martin D
London, United Kingdom
Level 6 Contributor
157 reviews
55 helpful votes
Reviewed today
NEW
via mobile

Got me from A to B but nothing special. I'm 5ft 7in, so not especially tall, but felt very cramped in my seat. Being a short flight (just over 3 hrs) no meal included - a trolley selling snacks and drinkd came round twice but didn't try their wares to comment on those.

Date of travel: February 2019
Europe Economy London - Valletta
Helpful?
Thank 285rachaelc
2 reviews
Reviewed yesterday
NEW

Following 24 hours delay for Malta due to technical problems we requested compensation using EU rules. Still nothing resolved after four weeks and no replays from Air Maltas costumer service. Granted, small airline but if they do not follow these rules can you trust them on other rules like safety?

Date of travel: January 2019
Europe Economy Paris - Valletta
Helpful?
Thank ccmrs
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Had booked this flight months ahead. Across the time, the departure time of the flight got rescheduled 3 times. The day before the flight they notified us that we have a 3 hour delay but checkin still closes at the same time so we needed to spend 3 hours at the airport. They offered "refreshments" (described as a meal on...

Date of travel: February 2019
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Europe Economy Valletta - Berlin

Helpful?
Thank MangusB r
Essex, United Kingdom
Level 6 Contributor
244 reviews
67 helpful votes
Reviewed 4 days ago
NEW

Very poor service. Breakfast was one big greasy uneatable mess. Staff left us to give economy customer gifts and care and forgot about us. Asked for a coffee 3 times and give. Shocking airline and customer services not much better.

Date of travel: February 2019
Europe Business Class Valletta - London
Helpful?
Thank Paul S
Essex, United Kingdom
Level 6 Contributor
244 reviews
67 helpful votes
Reviewed 4 days ago
NEW

Shocking Business Class and Customer Care. Delayed over 3 hours and awaiting compensation. Food was bland and service was not what you expect in business class. BA are 5 times better than air Malta. Customer services when i have written to do not want to compensate. Not worth the upgrade.

Date of travel: January 2019
Europe Business Class London - Valletta
Helpful?
Thank Paul S
San Jose
Level 6 Contributor
112 reviews
48 helpful votes
Reviewed 6 days ago
NEW

After booking a flight well in advance, they cancelled our return flight by a simple Email, about a month before the flight was to take place. I then had to chase them in order to get assistance and confirmation that the flight was cancelled. Had to cancel our trip entirely, still haven't gotten the full refund back and was offered...

Date of travel: February 2019
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International Economy Tel Aviv - Valletta

Helpful?
Thank traveller_EZ
1 review
Reviewed 1 week ago

I was on a flight from Palermo to Malta, and was going to do an interesting writeup of Malta to blog about as Malta is still not a very well known holiday destination in Asia. I hate to pull out the racist card, as it seems like a cheap way to get your way. But this is absolutely blatant. Unfortunately...

Date of travel: February 2019
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Europe Economy Palermo - Valletta

Helpful?
Thank fifitravelogue
Romford, United Kingdom
1 review
Reviewed 1 week ago via mobile

I booked flights from Southend to Cagliari, Sardinia back in October. They were such a great price......I should have guessed something would go wrong! I subsequently booked accommodation for my family on Sardinia, for July 2019. As I hadn't been contacted by Air Malta regarding Advance Passenger Details, I thought I would telephone them just to check. Imagine how horrified...

Date of travel: February 2019
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Europe Economy Southend-on-Sea - Cagliari

Helpful?
Thank moiramoulds
Pembroke, Malta
Level 3 Contributor
18 reviews
5 helpful votes
Reviewed 1 week ago

Booked two separate trips on AirMalta and paid extra for extra legroom seats last year. Upon arrival on board air hostess advises they since changed planes and our seats were no longer extra legroom. Not only that but seats are even more compact than before (note passenger was claustrophobic) When we mentioned this to the air hostess she just handed...

Date of travel: July 2018
More 
Europe Economy Valletta - London

Helpful?
Thank Yazzo87
See travel tips for airlines
“Never choose AIR MALTA .”
U7482ECmartind, 16 Feb 2019 | Read review
“Get a seat toward the front: easier to stow hand luggage and deplane sooner.”
csundseth, 1 Feb 2019 | Read review
“Book seats in advance but beware a change of planes may place you in a different seat location despite having the correct seat number.”
DerekM396, 24 Jan 2019 | Read review
“Book your tickets in advance and book it via Air Malta directly”
lexieanimetravel, 24 Jan 2019 | Read review
“Avoid Air Malta if you can.They need to upgrade.”
robertdY3594AO, 19 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Air Malta
The flag carrier of the country of Malta, Air Malta (KM) operates from a hub at Malta International Airport (MLA). With its fleet of 10 planes, the airline flies to more than 35 destinations in about 20 countries across Europe, Africa and the Middle East. Air Malta flies Airbus A319-100 and Airbus A320-200 airplanes configured with Economy Class and Business Class cabins. At Malta International Airport, Business Class travelers have access to the airline's ‘La Valette’ Lounge and dedicated check-in counters.

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