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Air Niugini


112 reviews
Headquarters: PO Box 7186, Port Moresby Papua New Guinea 011 675 327 3396 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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112 Reviews from our TripAdvisor Community

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112 reviews from our community

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Showing 99: English reviews
Level 1 Contributor
3 reviews
Reviewed 6 days ago
NEW

I have always asked for exit row when flying and most time I will be allocated one. On this particular flight, the check-in agent told me all windows exit rows were taken and gave me an aisle seat on the 767-300 2 -3 2 seat configuration. When we took off, a row of 2 seats (window and aisle) were vacant....

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South Pacific Economy Brisbane - Port Moresby

Helpful?
Thank Louis L
Sydney, Australia
Level 6 Contributor
1,842 reviews
4,418 helpful votes
Reviewed 2 weeks ago

We flew POM to SYD on a Sunday afternoon. The seats were comfortable with plenty of leg room. Inflight entertainment was excellent too. Food was average . The only negative no water bottles given out which is a pet hate of mine. Having to wait for water is unacceptable. The good thing about this flight it was half empty with...

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South Pacific Economy Port Moresby - Sydney

Helpful?
Thank Ellemay
Port Moresby, Papua New Guinea
Level 5 Contributor
73 reviews
14 helpful votes
Reviewed 3 weeks ago

At best this trip was very average. Service was average. Food is very bland and ordinary. Seats need some attention. Where possible I will avoid using this flight. Customer service was poor especially for an international flight. Punctuality is something that needs some attention along with their PA system. I do not see how their PA system would work in...

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South Pacific Economy Brisbane - Port Moresby

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Thank Michael M
Level 2 Contributor
4 reviews
Reviewed 3 weeks ago

Planes not very new. Limited entertainment system & very average food & service Have a habit of being late & not on time. Cancellations, delays are quite normal

South Pacific Economy Sydney - Port Moresby
Helpful?
Thank Arist C
1 review
1 helpful vote
Reviewed 4 weeks ago via mobile

Worst airline travel experience to date. There were so many disasters it was comical. No concept of customer service what so ever. In summary: - First flight was cancelled after sitting at the boarding gate for 2hrs waiting with no info other than 'there is an indefinite delay'. - flight was rescheduled for the next day, no info on our...

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International Economy Port Vila - Manila

Helpful?
1 Thank folksyagentj
Ludwigsburg, Germany
Level 6 Contributor
167 reviews
380 helpful votes
Reviewed 5 June 2018

They postponed my first flight of two for a day. I found out at the airport, the online booking never showed the changes. When I told the airport staff that I had another flight that would be already gone when I reached Port Moresby, they told me, they couldn't do anything. I would have been stranded in Port Moresby, with...

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South Pacific Economy Pohnpei - Port Moresby

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Thank Dan831984
Townsville, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 31 May 2018

Nice friendly helpful staff. All flights close to, or on time,and the terminal at Port Moresby is quite small but very well presented and clean, with a good quiet waiting area for passengers on connecting flights.

International Economy Cairns - Manila
Helpful?
Thank cgdowning58
Bawley Point, Australia
2 reviews
4 helpful votes
Reviewed 21 May 2018

I recently had a new surfboard and travel cover damaged on a flight in New Guinea. I would not have worried about it if it was minor damage but the cover and board had been cut completely through the cover and the deck of the board looked like it had been run over and the tail broken off. I spoke...

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Domestic Economy Port Moresby - Vanimo

Helpful?
Thank Jeff C
Sydney, Australia
Level 6 Contributor
99 reviews
20 helpful votes
Reviewed 21 May 2018

I have been flying to PNG for a number of years and have not always looked forward to flying with Air Niugini, but over the last couple of years they have made great improvements in their aircraft and service. My 3 flights with Air Niugini this year (2018) have been great and I can actually recommend them as a Air...

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South Pacific Economy Sydney - Port Moresby

Helpful?
Thank TimboAU1
Port Moresby, Papua New Guinea
Level 4 Contributor
28 reviews
8 helpful votes
Reviewed 8 May 2018

Most of my international flights have been on Air Niugini because I am a Gold Club member of the Executive Club. I am always impressed with the service they provide and the amount of food served (as part of frills) is better than what I have seen on other international airlines although the quality of the food can be improved.

South Pacific Economy Port Moresby - Cairns
Helpful?
Thank Vari L
See travel tips for airlines
“Fly business class if you can afford it. Economy Travellers are considered cheap skates.”
M7886SFlouisl, 12 Jul 2018 | Read review
“If I could have afforded it, I would have tried business class, as the seating looked very comfortable.”
cgdowning58, 31 May 2018 | Read review
“Check-in online and reserve your seat, they do not have a surcharge which is refreshing.”
TimboAU1, 21 May 2018 | Read review
“Ask for an exit row seat which would have more leg room.”
varil2014, 8 May 2018 | Read review
“Don't hassle the staff and be patient at check in”
moocow005, 2 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Niugini
Air Niugini (PX) is the national airline of Papua New Guinea, with its headquarters and hub at Jacksons International Airport (POM) near Port Moresby. The airline flies to about 25 domestic destinations as well as 10 international destinations in Australia, Indonesia, Fiji, the Solomon Islands, Singapore, Japan, the Philippines and Hong Kong. Air Niugini's fleet consists of about 25 planes. Most domestic routes offer just Economy Class service, while international routes feature both Business Class and Economy Class. The airline's Executive Club members have access to the airline's lounges at Port Moresby, Lae, Madang, Mt Hagen, Goroka, Tokua and Wewak airports.
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