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air berlin [no longer operating]

4,153 reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany 011 49 30 34343434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)

4,153 Reviews from our TripAdvisor Community

4,153 reviews from our community

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Showing 1,090: English reviews
Level 3 Contributor
14 reviews
16 helpful votes
Reviewed 5 weeks ago via mobile

Flight redirected to Nuremberg because of computer malfunction, decided to get off there because of the pounding and hammering of the aircraft...we where delayed in dusseldorf and had to switc planes 3x...never again to fly in this airline

Europe Economy Dusseldorf - Bologna
Thank Kari82
Rushden, United Kingdom
Level 3 Contributor
16 reviews
28 helpful votes
Reviewed 28 April 2018

Unfriendly staff, rude check-in staff. Lost our luggage in Berlin. Nobody seemed to care. We were send from 1 person to another, nobody seemed interested. Only when we mentioned we contact the papers did security help us.

Domestic Economy Frankfurt - Berlin
1 Thank TravelFanRuthie
Melbourne, Australia
Level 6 Contributor
144 reviews
45 helpful votes
Reviewed 4 February 2018

We booked our tickets online and the cost was very attractive. However it was not clear from the web site how much extra our luggage would cost. When we payed at the counter $299 for 2 cases to be put in the hull , we were very surprised - this was more than the air fare On board comfortable seating...

Europe Economy Berlin - Paris

Thank Leon B
Pune, India
Level 6 Contributor
259 reviews
89 helpful votes
Reviewed 25 December 2017

We did round trip from Zurich to Berlin in Oct 2017. Its an low cost airline with no food and entertainment during flight. You have to pay for anything you want to have in flight. Leg room was very less, not suitable for long travels. Though its a budget airline, but the price i paid for booking matches and full...

Europe Economy Zurich - Berlin

Thank Arun S
Kandy, Sri Lanka
Level 6 Contributor
164 reviews
34 helpful votes
Reviewed 8 December 2017

The airline is ok for short flights not exceeding 2hrs. Is definitely not my choice of airline, but is ok for a short business flight & back. Nothing was served in flight. Not even a pack of nuts or biscuits. Not even a glass of juice. Nothing

Domestic Economy Munich - Dusseldorf
Thank Dhushan
Palm Desert, California
Level 6 Contributor
181 reviews
37 helpful votes
Reviewed 7 December 2017

You get what you pay for, it was a propeller plane (never flew one of those before - knowing that, the flight was fine, the service was fine and the staff was fine.

Europe Economy Berlin - Krakow
Thank sillychitterchatter
Level 4 Contributor
32 reviews
23 helpful votes
Reviewed 5 December 2017

...due to a 2nd War bomb found in Berlin, the flight was redirected to Schönefeld airport. After 3 hours waiting in the plane to be debarked, the small airport was crowded by people like us waiting for their luggage ...pure chaos

International Economy Tel Aviv - Berlin
Thank David-Ela
Tucson, Arizona
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed 1 December 2017

Cancelled return flight to USA... didn't find out about it till we boarded flight to leave for Europe!

International Economy Chicago - Berlin
Thank Rvtumbleweeds
Amsterdam, The Netherlands
1 review
Reviewed 27 November 2017

Fantastic Airline, it would be nice to flight with them again because their meal was really good and they gave you magazines.

Domestic Economy Madrid - Palma de Mallorca
Thank SilvieVDB
Vetroz, Switzerland
Level 6 Contributor
223 reviews
29 helpful votes
Reviewed 17 November 2017

You go to business flight morning in order to attend meeting in afternoon.flight postponed endless untill afternoon ...no coffee , no excuses...just they joined 2 flights into one...you loose your meetings...not even a sandwitch to make your waut less annoying.

Europe Economy Canton of Geneva - Dusseldorf
1 Thank jehudam2017
See travel tips for airlines
“Avoid this airline”
TravelFanRuthie, 28 Apr 2018 | Read review
“Check your Baggage costs - Maybe check whether carry on could be a way of reducing the weight of luggage in the hull and therefore its cost”
leonb132, 4 Feb 2018 | Read review
“If you can avoid using this airline”
jehudam2017, 17 Nov 2017 | Read review
“Don't use it”
Ruth1949, 8 Oct 2017 | Read review
“Warning: Don't fly with them!”
Thomasli, 7 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About air berlin [no longer operating]
airberlin (AB) was Germany's second-largest airline with flights to more than 170 destinations, including 17 domestic destinations. Its international destinations included more than 40 countries in Europe, Africa, Asia and North America. The airline, which was part of the oneworld alliance, had hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities included Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft had only Economy Class seating, though some aircraft used for long-haul flights featured both Business Class and Economy Class cabins.

519 photos of this airline

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Food and Drink (65)
Cabin (25)
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Airline Lounge (11)
Other (174)