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American Airlines

78,405 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,405 reviews
Travellers' Choice 2019 Winner
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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78405Reviews
7773Photos
100Tips

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mia e wrote a review Yesterday
Scottsdale, Arizona1 contribution
Rome - Phoenix
International
ABSOLUTELY the WORST airline!! For years I sacrificed to take American Airlones because it was part of one world with Qatar Airways. How can one world not dumping them? They made such a ridiculous problem for me that I decided to just leave and buy new tickets on Delta. American Airlinea will NEVER see me or anyone I know on their plane again!!!! Fly Delta!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Emily H wrote a review Yesterday
1 contribution
Fort Wayne - Fort Myers
Domestic
They over charged me in Fort Worth, Tx at a changeover after telling us they did not have enough room for our carryon bags. And if we checked them in we would not be billed because they did not have the room. I looked today 5 days into my trip and they charged me $69 dollars. And good luck getting a refund because they want you to submit for a refund that you have to send into their headquarters which can take months because they are behind.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christi C wrote a review Yesterday
1 contribution
Chattanooga - Minneapolis
Domestic
I recently booked an American Airlines flight out of Chattanooga. The flight, after 6 hours of delays, was cancelled as the plane never arrived in Chattanooga. I went back to the counter to have them rebook me. They couldn't get me to MSP until the next day, but I had a full schedule of patients to see starting at 8:00 am the following day that could not be rescheduled. The agent at the gate told me she was unable to book me on another airline for the outgoing portion and that I would have to do that myself. She told me to use the app for a refund once I had done so. I booked a Delta flight and made it to my destination with no problem. When I chatted with the agent on the app, I was told that a ticket would be reissued so that my return portion of the trip would be unaffected and she gave me a link to request a refund for the outbound ticket. When I arrived at MSP to return home, there was no ticket. I had to buy another one way ticket (the last one!-almost got stuck another night). So, I wound up buying 2 one-way fares ($950) when my original ticket was $505. If I had known to buy a round trip ticket on delta when the other flight was cancelled, that would have saved me about $300. AA didn't issue a refund for my luggage that was pre-paid. After sharing my story with AA - AND I FLY WITH THEM ALMOST MONTHLY - I was told, "Sorry for the miscommunication. A refund will not be forthcoming!" Going forward, I will do all I can to use other carriers when possible. It's a priority to me to be sure my customers are treated fairly and given excellent service. I am disappointed and shocked that AA would snub a regular customer in this way without so much as an apology for the inconvenience this interruption in travel caused. AA would not even issue a credit for future travel.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard F wrote a review 21 Feb
Raleigh, North Carolina5 contributions5 helpful votes
Raleigh - Santiago
International
Actually we had to cancel our trip as we were going on a short trip and our connecting flight to Miami was 4 hours late (on a perfect sunny day all up the east coast.)One could say bad luck probably a mechanical problem but I checked with Flight Aware and the flight tends to be significantly late every 2 days.Since this flight is the only reasonably matched connection your chances of making your connection are less than 70%.They wanted to rebook us on coach for the next night.If you really need to get to Chile on a particular day AA is not for you.Reminds me of United when they were having labor problems a few years ago.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sharla P wrote a review 21 Feb
1 contribution
Chicago - La Crosse
Domestic
Don't fly with this airline. This is the Airline of Inconvenience. They almost always overbook flights leaving passengers with confirmed tickets stranded. Don't waste your hard earned dollars on this crappy airline.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This was her flight from Tampa to Miami all smiles.
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Emily H wrote a tip Yesterday
"Do not travel with American Airline go Delta or any where else "
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Christi C wrote a tip Yesterday
"Have a back up plan. They don't care if you get stuck."
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_bobbudd58 wrote a tip 21 Feb
"Carry bags to the gate if they run out of room they will check them for free and at least you’ll know they are on the plane"
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GoPlaces62328826507 wrote a tip 20 Feb
"Book with another airline. For New Zealand will always book them in the future. The staff is amazing. World class service. Never American again"
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Marcela V wrote a tip 19 Feb
"Even paying for seats and etc, when they made us miss our flight, the new seats did not matched what we paid for. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £32
3th checked bag: £118
4th checked bag: £158
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £32
3th checked bag: £118
4th checked bag: £158
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £32
3th checked bag: £118
4th checked bag: £158
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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ReturnOne-wayMulti-city
Depart
Fri, 08/03
Return
Fri, 15/03
Travellers
1, Economy