We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

American Airlines


48,050 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

48,050 Reviews from our TripAdvisor Community

Write a Review

48,050 reviews from our community

Filter reviews by popular destinations:
All reviews Miami New York City Dallas Los Angeles Philadelphia Chicago Charlotte Phoenix Washington DC London Las Vegas Orlando San Francisco Boston
Traveller rating
Cabin
  • (31,464)
  • (0)
  • (4,019)
  • (4,445)
Route
  • (23,837)
  • (10,995)
  • (2,273)
  • (1,471)
  • (951)
  • More
Language
  • More
Showing 39,989: English reviews
Port of Spain, Trinidad
Level 4 Contributor
34 reviews
5 helpful votes
Reviewed today
NEW

The plane left Miami one hour later after a gate change - we had to do a lot of running from gate to gate. Once we boarded we still sat for another 30 minutes. Trip was smooth with only mild turbulence. The plane was full - not a free seat in sight. All the carry on baggage fitted on without...

More 
International Economy Miami - Port of Spain

Helpful?
Thank Jo-Ann G
Level 3 Contributor
11 reviews
Reviewed today
NEW
via mobile

We started our trip on American Airlines to Bermuda. Although it is a very short trip, around two hours the plane was ON TIME. The flight was smooth and the crew was very attentive. We arrived safely at our destination and was very excited to start our vacation.

Caribbean Economy Philadelphia - Hamilton
Helpful?
Thank Jean B
Dallas, Texas
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW

Nice trip - nothing remarkable nor bothersome. A full flight both ways - a slight delay in the return trip due to a late connecting flight that had 20 connecting passengers, Prior to boarding the check in desk was seeking volunteers to check their bags to avoid problems - so we checked ours. When we came on board there was...

More 
Domestic Economy Dallas - Savannah

Helpful?
Thank reh4082
Hamden, New York
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed today
NEW

The flight was on time with no gate changes. It was a direct flight which saved time & hassle! The flight attendances were helpful & friendly. Even fellow passengers were thoughtful. It was a relaxing painless flight!

Domestic Economy Albany - Charlotte
Helpful?
Thank nurseNan1
High Bridge, New Jersey
Level 6 Contributor
97 reviews
10 helpful votes
Reviewed today
NEW

These days, every flight is different for a variety of reasons. This particular flight landed on the nice list; was upgraded, both ground and flight attendants were pleasant, we were mostly on time and pilots safely executed. What more could be asked for???

Domestic Business Class Newark - Jackson
Helpful?
Thank Diveshack0674
Phoenix, Arizona
Level 4 Contributor
34 reviews
1 helpful vote
Reviewed today
NEW

Who cares if there's a stop ? These people really take care of YOU !! First on / first off and with all the amenities......THEN our luggage came off first too (is that normal? LOL), AWESOME !!! WE felt like we were on vacation from the departure gate to the destination luggage carousel ! Great job American !!

Domestic First Class Phoenix - Key West
Helpful?
Thank Aviator54
New Hope, Pennsylvania
Level 6 Contributor
553 reviews
221 helpful votes
Reviewed today
NEW

Flew from London Heathrow to JFK yesterday. Flight was mostly smooth. It arrived about 20 minutes early. Baggage came up very quickly. Air travel as it should be. We flew business class. The food was good, the service attentive. Everything worked as it should at my seat. No complaints!

International Business Class London - New York City
Helpful?
Thank Bryce S
More ▾
Cleveland, Ohio
Level 4 Contributor
35 reviews
9 helpful votes
Reviewed today
NEW
via mobile

The flight crew didn’t seem too interested in customer service. There were very few updates from the pilot and the stewardess was not overly friendly. Additionally the cabin was extremely hot.

Domestic Economy Cleveland - Miami
Helpful?
Thank romuntu
Lenexa, Kansas
Level 6 Contributor
309 reviews
118 helpful votes
Reviewed today
NEW

This flight was on a Boeing 787-800. According to SeatGuru.com, our seats had a pitch of 31 inches and a width of 15.9 - 17.3 inches. I am 6'1" and 230. The seat next to me had someone 5'`10" and 250. For a 10.5 hour flight, it was awful. No leg room. No way to eat. No way to feel...

More 
International Economy Venice - Chicago

Helpful?
Thank kurteg
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

AA used to be good. Now standby passengers have priority over husband and wife sitting together on the same itenerary. Rude employees In Nashville. Don’t say I didn’t warn you about how awful AA us these days. I will, and just did, pay more to fly another airline that cares. DONE WITH AA FOREVER. Sorry dad, I know you worked...

More 
Domestic Economy Nashville - Miami

Helpful?
Thank R D
See travel tips for airlines
“Be nice to your attendants and they'll be nice to yoy!”
Diveshack0674, 18 Nov 2018 | Read review
“expensive but worth it !”
Aviator54, 18 Nov 2018 | Read review
“1. Avoid AA. 2. Only other choice would be to spend hundreds more for more leg room.”
kurteg, 18 Nov 2018 | Read review
“They are making you pay for practically every seat on the plane.”
DebiMemphis, 18 Nov 2018 | Read review
“On the other hand,my trip home to Philadelphia (on a newer plane) left on time and was 45 minutes early.”
Parrotharcourt, 18 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

3,899 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3899)
Viewed
Cabin (322)
Viewed
Onboard Feature (164)
Viewed
Food and Drink (470)
Viewed
Seat (375)
Viewed
View from Window (497)
Viewed
Airport (357)
Viewed
Airline Lounge (81)
Viewed
Our fleet (31)
Viewed
Other (1602)