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ANA (All Nippon Airways)

Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140
Overview
4.010,600 reviews
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Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About ANA (All Nippon Airways)

Airline Alliance

Star Alliance
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140

Airline Summary

ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.
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NL wrote a review 22 Jul
Kuala Lumpur, Malaysia3 contributions
Chitose - Kuala Lumpur
Southeast Asia
Long story. - At New Chitose, domestic flight to Tokyo Haneda was delayed by AirDo/ANA. We knew we would miss the connecting flight to our next destination, and the staff told us so. - Staff assured us we would get help once landed at Haneda. Once we landed, we got approached by a super nervous male staff. - We got thrown 30,000 yen by the staff, rushed by him to sign off on the money, got told we had to book our own hotel AND the new flight to KL (at 23:30 when everything was close). 30k yen does not even cover a night for the hotel at the terminal. - He fked off really quickly to avoid inconvenient consequences after he was done with us. The phone line he provided us to book flight did not even work! - We were left in a ditch by the airline at 12am, with all nearby hotels fully booked, with limited transport options as trains were closed, with no guaranteed flight ticket for the next day. This return flight really soured our experience with ANA, even though we paid full fares, and booked connecting flights with them under one itinerary.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Priya B wrote a review 18 Jul
5 contributions
Singapore - Tokyo
North Asia
I was flying from Singapore to Haneda Tokyo flight NH844 on the 15th of July 2024, flight time 2210. While trying to check in around 20:15 at one f the kiosk, I was unsure whether my baggage would go all the way to JFK, New York which was my final destination. I approached a staff there ( a lady whose sole role was to assist passengers like me), she raised her hand indicating that I should not approach her and quickly looked the other way. A young, helpful gentleman came and assisted me after some time. While trying to put my luggage through, the scanner was not reading my passport; once again a middle aged, slightly over-weight gentleman stationed there ignored me and did not assist me at all. I am Indian and could not help noticing that every other South East Asian passenger was being attended to by him (their baggage being lifted and put on the belt). This is the first time in in my 25 years in Singapore that I thought my race was an issue. This was especially disappointing (in today's day and age of DEI) as I was a customer of ANA just like the others and both the rude lady and the unhelpful gentleman were a part of the service industry and represented ANA. In the connecting flight from Haneda to JFK my Hindu meal comprised of four crackers, yoghurt and a tiny slice of cake. I once again could not help but wonder how ANA could serve a full ticket paying customer such a meal. I fly frequently from Changi, Singapore to New York and have decided to fly SQ, Turkish Airlines, Emirates or any of the several other airlines whose service has been impeccable. I WILL DEFINITELY NEVER FLY ANA AGAIN!!!!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tiina L wrote a review 13 Jul
2 contributions
Helsinki - Osaka
International
I have never flew Ana economy but the premium economy. OH BOY IS IT AMAZING. The legroom is so nice and the staff are also nice. Food and bevarges are great even for a picky eater. Entertainment was great. Overall one of the best airline’s i have flew
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Flyer64731093265 wrote a review Jun 2024
1 contribution
Tokyo - Kuantan
Southeast Asia
I travel back from NARITA airport to KUL (KLIA) on 1st JUNE 2024 (NH815) upon arriving NARITA Airport, my group members 6 adult + 1 child were clueless about checking in via machine (we arrive almost 4 hours early) There is a lady ask us to try our luck at the machine, print ticket and so on... never assist, as if we know it all Finally, we managed to print boarding pass and we are directed to another Machine need to scan face and luggage The child are not tall enough to screen her face & some luggage were rejected by the machine We asked for help, the lady show impatient and raise her voices to us, "Queue here, Queue here, use the machine! she repeated" This is all business class customer, and I was so surprises this women is so rude and try to humiliate us in front of so many customer, when we want to take her photo and name, she quickly avoid and use her hand to hide her name from us, dont allow us to report this incident, she even ran away! ANA - CHECK YOUR CCTV FOOTAGE PLEASE! Another colleague rush to calm things down, guided us to another counter for more humane treat & some basic respect at least. I come back to my country, submitted the incident to ANA Mileage Club, nothing responded - so disappointing and frustrate after such a long wait, I decide to not take ANA flights anymore & share my terrible experience here
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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OfACatAndBirchTrees wrote a review Jun 2024
Frankfurt, Germany1 contribution
Frankfurt - Tokyo
International
I always choose ANA over Lufthansa because of the on board service, giving me the feeling being in Japan already. What needs an absolute overhaul is their online presence. Sorry to say, but completely out of date and impossible to do on online check-in. For that, I love the Lufthansa site. Mind you, the Japanese are not known for good, intuitive websites.....
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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My most humiliating experience ever in a Business Class flight, a total of 7 passengers!
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おすすめの和食
2 Helpful votes
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46 Helpful votes3 Reposts
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羽田空港第2ビル
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Tiina L wrote a tip 13 Jul
"If you are flying ANA 777-300er. Although the business and first class looked better. I would fly premium economy its great and u save money"
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Flyer64731093265 wrote a tip Jun 2024
"Be prepare for the worst"
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Erika J wrote a tip Jun 2024
"AVOID ANA COMPLETELY! "
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tvmantitan t wrote a tip Jun 2024
"FLY WITH THIS AIRLINE TO JAPAN"
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James T wrote a tip Jun 2024
"Eat prior to boarding; the food ANA serves is not good."
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