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(ANA) All Nippon Airways


3,363 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,363 Reviews from our TripAdvisor Community

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3,363 reviews from our community

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Showing 856: English reviews
Sunnyvale, California
Level 6 Contributor
65 reviews
21 helpful votes
Reviewed yesterday
NEW

Good flight back home. Again good cabin crew and service. But this time lots of turbulence. Plane was shaking a lot as it flew in the clouds.

International Economy Tokyo - San Francisco
Helpful?
Thank Boowicked
Sunnyvale, California
Level 6 Contributor
65 reviews
21 helpful votes
Reviewed yesterday
NEW

Very good flight. The seats in the economy is a generous 34". Cabin crews were very friendly and taking care of the passengers. It was an all female cabin crew. Food was good too with ice cream as dessert. Overall a good flight for our first trip to Japan. Tip: - snacks self serve in the galley in economy. Cons:...

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International Economy San Francisco - Tokyo

Helpful?
Thank Boowicked
Jackson Heights, New York
Level 3 Contributor
4 reviews
4 helpful votes
Reviewed yesterday
NEW

PE seats typically found on ANA trans pacific long hauls are actually better than US domestic airlines First Class. Not lie flat, but much better and more comfortable than economy. Service is also someone "on demand" when sitting here. Well worth a few hundred extra dollars for some real sleep when crossing the Pacific.

International Premium Economy Kuala Lumpur - Seattle
Helpful?
Thank David T
Mcgaheysville
Level 5 Contributor
22 reviews
4 helpful votes
Reviewed 6 days ago
NEW

What a different treatment for the customers , All the US airlines should take a lesson from this airline , from the ticket personnel to the air attendants ,everyone with a smile ready to see what can they do to make your flight experience better , you can see that their personnel is trained or by culture are ready to...

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International Economy Washington DC - Singapore

Helpful?
Thank Enrique M
Level 5 Contributor
49 reviews
6 helpful votes
Reviewed 6 days ago
NEW

Better leg room and great customer service. Attendants are always friendly and kind and service is impeccable.

North Asia Economy Jakarta - Tokyo
Helpful?
Thank Jess E
Downers Grove, Illinois
Level 5 Contributor
77 reviews
57 helpful votes
Reviewed 6 days ago
NEW

My granddaughter and I booked a tour of Japan through Globus back in August 2016 for travel in June 2017. According to my travel documents I had reserved airfare on ANA with assigned seats as of 8/17/2016. Globus apparently had booked outbound (United flight 881) and inbound airfare through United, a partner airline, which I did not believe was a...

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International Economy Tokyo - Chicago

Helpful?
Thank SAS707
Forster, Australia
Level 6 Contributor
128 reviews
22 helpful votes
Reviewed 1 week ago

This was the second of two flights with ORC Oriental Airbridge operating the flights on behalf of ANA. This flight FUJ-FUK did not disappoint, as the first one did not either. FUJ-FUK was 40 minutes times, but was done in 38. We flew low (5300m) and could make out islands such as Iki and the coast around Fukuoka. The airline...

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Domestic Economy Goto - Fukuoka

Helpful?
Thank Graeme R
Forster, Australia
Level 6 Contributor
128 reviews
22 helpful votes
Reviewed 1 week ago

This review is not really for ANA, although the flight I booked was an ANA flight, It was operated by ORC (Oriental Air Bridge). This airline is the best kept secret! A small airline of 2 DH8-200 aircraft, both configured for 36 seats. My two flights NGS-FUJ and FUJ-FUK on the same day 19/6/17 were both memorable. NGS-FUJ took 21...

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Domestic Economy Nagasaki - Goto

Helpful?
Thank Graeme R
Singapore, Singapore
Level 3 Contributor
19 reviews
15 helpful votes
Reviewed 1 week ago

Our flight was delayed twice on 24 & 25 June respectively. In total, NH844 was delayed for 20 hrs 15mins. The ANA staff did not come to explain to all the passengers what had happened and we were stranded at the boarding area for 4 hours as the flight supposed to depart at 2215 on 24 June 2017. The airport...

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North Asia Economy Singapore - Tokyo

Helpful?
Thank Shereen L
Quezon City, Quezon City, Philippines
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed 1 week ago

The seats were comfortable , the attendants were very congenial and attentive to our needs. And of course the food was very good.

North Asia Economy Manila - Tokyo
Helpful?
Thank picta
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See travel tips for airlines
“Not all ANA planes, especially the regional or domestic, do not premium economy seating”
DavidT082, 15 Jul 2017 | Read review
“Be ready to experience a flight like we used to have 20 years ago , with people that ejoys their JOB.”
EnriqueM101, 10 Jul 2017 | Read review
“Book directly through the airline rather than through a partner or travel agent”
SAS707, 10 Jul 2017 | Read review
“get a window seat, forward of the wing”
314graemer, 9 Jul 2017 | Read review
“get a window seat to view the islands as you flight over”
314graemer, 9 Jul 2017 | Read review
Show next 5 travel tips 5 of 10
About (ANA) All Nippon Airways
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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