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Asiana Airlines


2,479 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,479 Reviews from our TripAdvisor Community

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2,479 reviews from our community

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Showing 1,023: English reviews
2 reviews
Reviewed yesterday
NEW
via mobile

Everything starts at the airport, an hour late and waiting without explanation Then come the meal time, great moment of loneliness when I learn that there is not enough meal for all passengers They given me snacks to wait. 20 minutes later I see a hostess with real meal trays bibimpap and for whom? for the crew. So thanks to...

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International Economy Paris - Seoul

Helpful?
Thank Lise D
Whiteley, United Kingdom
Level 3 Contributor
18 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Travelling to Vietnam we went via S Korea with Asiana. Comfortable seats, very helpful flight attendants, great entertainment system. Also impressed with S Korea airport, free showers and sleeping area for people on transfers.

International Economy London - Hanoi
Helpful?
Thank AndrewD1179
LA
Level 6 Contributor
173 reviews
74 helpful votes
Reviewed 3 days ago
NEW

Crew are excellent since upfront seat are arranged by staff cannot be done once assigned; hence, food are not preordered. First leg of long haul flight with bibimbab as well as Calbi provided for midnite Dinner & need to ask fir caviar which comes with western service: ironically on return flight, chicken are excellent provided in leu of Calbi ...she...

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International First Class Los Angeles - Seoul

Helpful?
Thank jbtujuh
Singapore, Singapore
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 3 days ago
NEW

First, I have to admit that I am a fan of Asiana airlines. I've been living and working in Asia for 25 years and have used several airlines but Asiana has always out performed them all. The aircraft on this particular trip was modern and clean. The staff, from the check in desk to the flight attendants, were considerate and...

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North Asia Business Class Ho Chi Minh City - Seoul

Helpful?
Thank Tom C
Singapore
Level 5 Contributor
30 reviews
35 helpful votes
Reviewed 1 week ago
NEW
via mobile

What I liked about the flight 1. At 1.86m tall, economy seats are always tight for me. Surprisingly and the best part for me was that the seats was somewhat spacious (see picture) 2. The food on the return leg was excellent. 3. Service was always friendly and with a smile What I think can be improved 1. I was...

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North Asia Economy Singapore - Seoul

Helpful?
Thank trader7891
Bainbridge Island, Washington
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago
NEW

Wheelchair was provided for my wife but Asiana airline staff did not provide her a sticker for handicap passenger at the NAIA Manila terminal. This caused my wife not to be provided with a handicap transportation at Incheon international airport resulting in my wife's running to the airline gate of our flight to Seattle. With strained and weak legs she...

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International Economy Manila - Seattle

Helpful?
1 Thank conradof826
New Smyrna Beach, Florida
Level 1 Contributor
3 reviews
Reviewed 1 week ago

The crew members were polite but difficult to understand in English. The food was good Korean chow and western fare was available too. Drinks were reasonable in price, wine was free The trip required a change of flights at Incheon with a mandatory security screening by the Korean version of TSA. The security staff will seize any liquids exceeding the...

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International Economy San Francisco - Manila

Helpful?
Thank 30-40Greig
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Taking asiana is always a pleasure. The seats are quite comfortable and meal is always good, especially the korean bibimbap!

North Asia Economy Hong Kong - Seoul
Helpful?
Thank BonnieS1983
Bangkok, Thailand
Level 3 Contributor
17 reviews
14 helpful votes
Reviewed 1 week ago

On the first leg of our flight (BKK-ICN) we were on a new double-decker plane and the seats were remarkably uncomfortable owing to headrests that stuck out too far and kept your neck at an unnatural angle. For the flight back from Seattle to Bangkok I had to buy a neck pillow ( which I hate and which I think...

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International Economy Bangkok - Seattle

Helpful?
Thank kjdesperado
London, United Kingdom
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed 1 week ago

This was our first experience of Asiana Airlines. We were very impressed. The flights from Heathrow to Incheon and on to Sydney were on time. The cabin service was excellent, as were the meals. The planes were comfortable . Both flights were overnight so we did not use the entertainment systems. The one downside was the lounge in Incheon which...

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International Business Class London - Sydney

Helpful?
Thank Ianjds
See travel tips for airlines
“Temperature was freezing, lowered upon asking...more choices of movies provided on return flight!”
jbtujuh, 23 Sep 2018 | Read review
“Have lots of patience!”
conradof826, 19 Sep 2018 | Read review
“Great value for your money and they have the perfect flight schedule from Manila to LA.”
QueenD18, 18 Sep 2018 | Read review
“Choose the A380 Aircraft, it provides more comfort for long distance flight.”
elmers147, 18 Sep 2018 | Read review
“learn to say a few words in korean. the crew appreciates your efforts, but of course speaks your language.”
jsalm2013, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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