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Asiana Airlines


2,922 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,922 Reviews from our TripAdvisor Community

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2,922 reviews from our community

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Showing 1,265: English reviews
Phnom Penh, Cambodia
Level 5 Contributor
49 reviews
13 helpful votes
Reviewed 3 days ago
NEW
via mobile

I love flying on Asiana. This flight, although there were some pretty fun turbulence, was great! As usual, the crew were great and did everything with a smile. Definitely flying with Asian again.

Date of travel: March 2019
International Economy Phnom Penh - New York City
Helpful?
Thank GraceTravelers
Cleveland, Ohio
Level 6 Contributor
213 reviews
47 helpful votes
Reviewed 4 days ago
NEW

Seoul to New York was a long flight, 13 hrs my longest flight in my life. The flight was good , service was good,, in flight entertainment was very limited and food was Korean biased. Booking seat selection was nicely done,

Date of travel: March 2019
International Economy Ho Chi Minh City - New York City
Helpful?
Thank pradip b
Noida, India
Level 6 Contributor
257 reviews
62 helpful votes
Reviewed 1 week ago
NEW

first the positives: 1) not very costly 2) seat selection free in advance 3) food options available 4) seats comfortable 5) cabin service was very good. smiling staff Negatives: 1) in flight entertainment very limited 2) screen size too small

Date of travel: March 2019
North Asia Economy New Delhi - Seoul
Helpful?
Thank nuts_medico
Maryland
Level 4 Contributor
34 reviews
13 helpful votes
Reviewed 1 week ago
NEW

Booked through a travel agency in Vegas and the agent was so informative to suggest that the long layover of 8 hours at Inchon could be utilized to take a short free tour of the surrounding areas of Inchon. He suggested to make a reservation to take the free tour at the airport and that's what we did. It was...

Date of travel: May 2018
More 
International Economy Los Angeles - Manila

Helpful?
Thank Lito G
Shanghai, China
Level 5 Contributor
49 reviews
12 helpful votes
Reviewed 1 week ago

관련 업계의 2 곳 전시회 참관을 위하여 독일 출장을 갔었고 15일 귀국을 앞두고 12일 토요일에 업계의 각국 지인들과 저녁을 같이 하게 되었다. 중국, 캐나다, 미국 지인들이 함께 했는데 귀국 예정일인 15일에 프랑크푸르트 공항이 파업으로 폐쇄될 확률이 많으니 다른 공항을 이용하라는 안내를 자국 항공사와 대사관을 통해서 전달 받았다고 했다. 물론 그 때까지 나는 아무런 통지를 받지 못했었다. 1월 14일 한국시각 11시...

Date of travel: January 2019
More 
International Business Class Frankfurt - Seoul

Helpful?
1 Thank tripia
Shanghai, China
Level 5 Contributor
49 reviews
12 helpful votes
Reviewed 1 week ago

맛이 너무 없어서 도저히 먹을 수가 없다는 말에 기내식을 준비하는 업체가 바뀌고는 그런 얘기를 많이 듣는다고 하더군요. 과일은 신선하지도 맛도 없었고 치즈는 사탕을 깨무는 기분이 들 정도로 굳어 있었으며, 국은 더운 물에 말린 야채를 풀어 놓은 듯 하였고 고기는 기름 덩어리에 제대로 익지도 않았습니다. I don’t want to recommend Asiana if you are an epicure. Fruit was not fresh, cheese...

Date of travel: January 2019
More 
International Business Class Seoul - Paris

Helpful?
1 Thank tripia
Hong Kong, China
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 1 week ago

Airfare - reasonable price during low season via their official website. Can select the seat & special meal in advance without extra cost. Check-in - recommends to do online check-in. Everything was smooth while check-in at the airport in HK. I also tried their city check-in service at Seoul Station before taking AREX back to the airport. However, it needs...

Date of travel: March 2019
More 
North Asia Economy Hong Kong - Seoul

Helpful?
Thank Adylam
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 weeks ago

This was our third trip to/from the Philippines, and our second trip there and back with Asiana Airlines & we were not let down! Plenty of legroom & shoulder room for both flights - LAX to Seoul (A380 Airbus) & Seoul to Manila (747). Food & beverages were excellent, Service was excellent - always with a smile & very, very...

Date of travel: February 2019
More 
International Economy Los Angeles - Manila

Helpful?
1 Thank Rudy S
Athens, Greece
Level 5 Contributor
83 reviews
35 helpful votes
Reviewed 2 weeks ago

Nothing exciting to report which means that all went smoothly and according to schedule. The crew was helpful and friendly, the flight was on time, wish it was always this smooth!

Date of travel: March 2019
North Asia Economy Shanghai - Seoul
Helpful?
Thank Adam C
Sydney, Australia
Level 4 Contributor
26 reviews
7 helpful votes
Reviewed 2 weeks ago

An 11hr business class flight in an A380 during the day, upstairs and your expecting that plane with the bar to go and hang out at just like the other long haul flights right? Well no! They obviously decided not to cater for the Aussies enroute to Korea. Additionally the seating pattern is all wrong when you get to 24K....

Date of travel: March 2019
More 
International Business Class Sydney - Seoul

Helpful?
Thank glennh168
See travel tips for airlines
“fly with them”
948pradipb, 22 Mar 2019 | Read review
“Prepare yourself for a very pleasant flight. Relax and enjoy!”
rudysN4266EK, 12 Mar 2019 | Read review
“Book closer to the front”
glennh168, 10 Mar 2019 | Read review
“If you are a large person you'll want the window seats in row 81 or 68.”
Bigtruckseriesreview, 9 Mar 2019 | Read review
“Review your checked baggage weight limit prior to check in at the gate. We saw more than a few people taking things out of their bags.”
L6874LLmb, 2 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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