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Austrian Airlines


5,938 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,938 Reviews from our TripAdvisor Community

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5,938 reviews from our community

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Showing 2,593: English reviews
Iasi, Romania
Level 6 Contributor
572 reviews
115 helpful votes
Reviewed yesterday
NEW

The connections in Vienna are short, and you have plenty of chances to miss your flight. In the last year I travelled with them maybe 4 times, they are always late. Beside, their staff on ground is unpolite and rude...really not interested in your problems.

Date of travel: February 2019
Europe Economy Iasi - Paris
Helpful?
Thank ToujoursLaRoute
2 reviews
Reviewed 2 days ago
NEW
via mobile

Hot meal and complimentary drinks served at no extra cost or booking No delays and fantastic staff at both Airports & on flight itself

Date of travel: February 2019
Europe Economy Manchester - Innsbruck
Helpful?
Thank Sarah Y
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We had a very pleasant surprise on this year's ski holiday with Inghams. Flying with Austrian Airlines gave us comfortable seats & more legroom than the Economy flight to Trinidad with BA! The staff were very pleasant & none of the irritating nonsense chatter & advertising you get on Ryanair et al. We were even fed - definitely recommend them...

Date of travel: January 2019
More 
Europe Economy London - Innsbruck

Helpful?
Thank Fiona C
Angelholm, Sweden
Level 6 Contributor
700 reviews
66 helpful votes
Reviewed 3 days ago
NEW
via mobile

Served warm food also in economy class, free drinks and continued service throughout the whole flight. Staff very service minded.

Date of travel: February 2019
Europe Economy Vienna - Larnaca
Helpful?
Thank Anders333
Zagreb, Croatia
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Today it is the last straw. Austria airlines if the WORST airline according to my own point of view. Including Wien Airport, a true disaster. Let’s start - Trolleys. No way to get them onboard they are hunted by a team of hungry reps. 8kg, you are out. That’s fair! Problem: if you fly with a connection you have your...

Date of travel: February 2019
More 
Europe Economy Vienna - Sofia

Helpful?
Thank D4095JGlucam
Tel Aviv, Israel
Level 6 Contributor
181 reviews
44 helpful votes
Reviewed 4 days ago
NEW
via mobile

Had a flight to Vienna and back with Austrian and didn't enjoy it. The lack of legroom was terrible, much less than in most airlines we travelled with. The service wasn't too friendly or attentive. The food was average minus. Really the only good thing was a punctuality- all the departures and arrivals exactly on time. Overall- did the job...

Date of travel: February 2019
More 
International Economy Tel Aviv - Vienna

Helpful?
Thank nasuella
Stockholm, Sweden
Level 6 Contributor
257 reviews
44 helpful votes
Reviewed 4 days ago
NEW

Good flight on time, clean cabin with friendly crew. They serv coffe and softdrinks for free. Standard A320.

Date of travel: February 2019
Europe Economy Vienna - Frankfurt
Helpful?
Thank Sredna1
Steyr, Austria
Level 5 Contributor
49 reviews
26 helpful votes
Reviewed 4 days ago
NEW
via mobile

First time used Business Class with Austrian from Vienna to Beijing. Also the Aircraft is not new, very good sleeping quality with chairs used as bed. Enough space for sleeping, very good service and good food. I can recommand to use Austrian in business.

Date of travel: February 2019
International Business Class Vienna - Beijing
Helpful?
Thank gerhard_edenhoffer
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

I travel a lot and most of the time I like to travel on Austrian airlines because they have great service and execellent planes however this time there were 2 things really disappointing with my trip. The 1st was that the flight from Vienna to Cairo was operated by Egyptair, the Egyptair plane iwas old with none personalized entertainment equipment...

Date of travel: January 2019
More 
International Economy Toronto - Cairo

Helpful?
Thank SeasonedTraveler698
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

We flew as a family with Austrian in January, the service was great staff friendly and very comfortable

Date of travel: January 2019
Europe Economy Edinburgh - Innsbruck
Helpful?
Thank kimwrightwark
See travel tips for airlines
“Fine an alternative”
jrp56, 15 Feb 2019 | Read review
“Choose a different airline”
NormTRG, 11 Feb 2019 | Read review
“Book your desired seat in advance Online”
dblmed, 7 Feb 2019 | Read review
“Vienna is always worth a visit!”
895kristianv, 6 Feb 2019 | Read review
“Get different airline.”
NikitaK488, 5 Feb 2019 | Read review
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About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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