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Austrian Airlines

9,360 reviews
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300
Overview
3.59,360 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Austrian Airlines

Airline Alliance

Star Alliance
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300

Airline Summary

Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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9360Reviews
2032Photos
100Tips

Reviews
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debbie b wrote a review 7 Apr
Oradell, New Jersey87 contributions67 helpful votes
Newark - Vienna
International
We had such a lovely flight attendant. That is the reason that I am writing this review. He took fantastic care of us and was very attentive to our needs. His name is Jamie kolmann. Such a nice warm flight attendant.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vacation47597216154 wrote a review 5 Apr
1 contribution
Vienna - Amsterdam
Europe
Stupid, bias fly attendees and airport staff, zero customer care or service, if they do not like you they will force you to pay for everything they can. Didn’t exceed the baggage allowance Yet they forced me to pay 60 euro for my carry on, when I asked why since I am within the allowed amount this 50-60 year old lady before the security check in started getting into a power game, saying that she can deny my entry to the airport even tough I just asked her why I need to check in my trolly, After that she said it several times that I should shut up because she decides if I can fly or not. i was shocked and humiliated on easter Sunday, vulnerable without any option I paid the 60 euro and entered the security check in. The most surprising part was that the plane was half empty so there was literally no reason for her to do this and be so rude. I contacted their customer support, but they didn’t even try to help, they were just referring to their baggage policy without any looking into if it was righteous or not. Extremely disappointed. Two things are for sure: 1. ill never fly with Austria airlines again and I strongly advise everyone else to fly with other companies if they can. 2. Also ill never fly through Vienna airport again, because the austrian staff proved several times that they are extremely unprofessional
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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zolton o wrote a review 2 Apr
1 contribution
Vienna - Mahebourg
International
For 1.000€ ticket you at least except the flight attendant to be polite or food to be decent but nooo!! Workers of Austrian airlines are super unfriendly with seriously lack of English language and the food is the worst!! Dogs get better food than this!! Never again!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Moaningmadge wrote a review Mar 2024
Salford, United Kingdom187 contributions176 helpful votes
Manchester - Vienna
Europe
Flight cancelled 2 days before going away. Poor communication. Alternative flights online were with 1 or 2 stops, going from a 2 and a half hour flight to travel time on nothing less than 8 hours! Shocking attitude towards customers. Never ever use again .
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Flyer68558911116 wrote a review Mar 2024
2 contributions1 helpful vote
Vienna - Pristina
Europe
It is so sad to see what is Austrian Airlines becoming. The quality is declining and the Costumer service is almost just some very incompetent Chat Assistants. To get a real human to assist you is quite difficult.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Water leaking
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This is what you get after 8hrs in flight,they didnt even offer hot tea or coffee. Just get ready to be starved if you plan to flight with them.
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Vienna to Athens with Austrian Airlines
7 Helpful votes
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Vienna to Athens with Austrian Airlines
8 Helpful votes
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zolton o wrote a tip 2 Apr
"Be aware of horrible food and serious lack of in flight entertainment as well very unfriendly flight attendants! "
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Michael Š wrote a tip Mar 2024
"Dont fly with austrian, when you have special dietary needs"
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Wanderer43208589794 wrote a tip Mar 2024
"Horrible meal, so suggest to bring your own snack. Also unfriendly attitude from the cabin crew "
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M A wrote a tip Mar 2024
"I recommend to fly with them"
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Daniel Kittner wrote a tip Mar 2024
"Book with another airline and make sure you get full cancelation insurance because when they cancel they do not reimburse you"
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ReturnOne-wayMulti-city
Depart
Fri, 26/04
Return
Fri, 03/05
Travellers
1, Economy