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Avianca


13,659 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,659 Reviews from our TripAdvisor Community

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13,659 reviews from our community

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Showing 2,260: English reviews
Budapest, Hungary
Level 3 Contributor
23 reviews
6 helpful votes
Reviewed today
NEW

The filght attendants are not friendly at all, I had two minor requests and both were forgotten by the lady. The English spoken by flight attendants and pilots is incomprehensible, so if you don't speak Spanish (I do) you will have no clue what's going on. The food is terrible, I ordered a vegetarian meal and it was a plate...

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International Economy Madrid - Medellin

Helpful?
Thank krampeti
London, United Kingdom
1 review
Reviewed today
NEW

By far the worst airline I have ever flown in all my 37 years. To sum up, our outbound flight was delayed by 24 hours and when we arrived, they had lost our bags. Having spoken to a very nice Colombian lady in the queue, this is just part of the service you can expect from Avianca, it happens almost...

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International Economy London - Cusco

Helpful?
Thank tomlaycock
Rio de Janeiro, RJ
Level 6 Contributor
227 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

The flight was delayed for more than two hours but this could happen. The complicated part was that the company give us (only after 2h passed) un cupom that says the words "10 $" bit I could not use it to pay my bill at the coffe shop where I had already eaten. The company and the coffe shop says...

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Domestic Economy Galapagos Islands - Quito

Helpful?
Thank Rafael M
Portadown
Level 3 Contributor
14 reviews
Reviewed 2 days ago
NEW
via mobile

They lost the entire plane's luggage, telling us the weather was to blame and the bags would be delivered to our hotel. We finally received our bags 3 days later after our bags had been delivered late, and to the wrong hotel. We waited for 4.5 hours at the avianca desk in Juliaca and more hours on the phone, while...

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Domestic Economy Cusco - Juliaca

Helpful?
Thank Paul R
Tokai, Japan
Level 6 Contributor
164 reviews
121 helpful votes
Reviewed 3 days ago
NEW

My flight from Quito arrived at Bogotá right on time, despite volcanic activity reported in the area. I was at the boarding gate for my connecting flight 35 minutes ahead of departure time and could see the plane outside, But they had closed the flight and locked the doors, despite their own policies. They insisted my flight from Quito was...

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International Business Class Quito - San Francisco

Helpful?
Thank Shizzer
San Luis Obispo County, California
Level 4 Contributor
33 reviews
17 helpful votes
Reviewed 3 days ago
NEW

Better service than any US airline I've flown since Continental merged with United and lowered their standards. Why better, let's count the ways: 1. Super helpful gate agents. Even in line, super helpful and cheery agents looked us in the eye, and they seemed to genuinely car about our travel! Imagine that! 2. 1 free bag. 3. Super friendly flight...

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International Economy San Francisco - San Salvador

Helpful?
1 Thank Tim T
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

Avianca seriously surpassed my expectations. The employees were very nice and spoke pretty good English. The planes were relatively modern and had TVs for each seat. The best thing was the airplane food! I was expecting inedible, dry, and bland food but it was really good! My boyfriend and I both got different plates just in case one wasn’t good...

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International Economy San Francisco - Lima

Helpful?
Thank Lina C
Minneapolis
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 3 days ago
NEW

We found our trip on Avianca airline to be a good experience. We had an early morning flight out of Rio De Janeiro and the ticketing staff were very helpful in getting us checked in and on our way to the gate. Rio is a big airport and we had to navigate our way to one end of the airport...

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South America Economy Rio de Janeiro - Lima

Helpful?
Thank mnmanna
San Jose, Costa Rica
2 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Fast, friendly crew but average food. A little bit crowded when we landed, try to take a sit in the front or in the middle.

Central America Economy San Jose - San Salvador
Helpful?
Thank Alexmora1981
Level 4 Contributor
17 reviews
4 helpful votes
Reviewed 4 days ago
NEW

I never expectec that Avianca was such a good airline, grate service grate VIP lounges and very helpful.

International Economy Santo Domingo - Bogota
Helpful?
Thank Carlos H
See travel tips for airlines
“Don't ever make a connection through Bogotá. San Salvador is a better choice.”
Shizzer, 21 Sep 2018 | Read review
“Take a sit in the middle to reduce the turbulance sensation...”
Alexmora1981, 20 Sep 2018 | Read review
“Book early”
595kalvinb, 19 Sep 2018 | Read review
“before buying, first check what model plane is available to your destination, in order to secure a newer plane model”
paulhurtado, 19 Sep 2018 | Read review
“Keep checking-in on departure times prior to leaving home / hotel so as not to waste time waiting at the airport”
jantucker2017, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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