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Azerbaijan Airlines


160 Reviews
Headquarters: 84 Nizami Street, Baku AZ-1010 Azerbaijan +994-12-598-88-80 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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160 Reviews from our TripAdvisor Community

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160 reviews from our community

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Showing 71: English reviews
Central America
Level Contributor
45 reviews
13 helpful votes
Reviewed 1 week ago
NEW
via mobile

This was a truly bad flight and I have never experienced such a range of consistently bad services. Hard to know where to begin as it was all so terrible. The total flight was around ten hours and for the whole time the TV wouldn't work. I asked so politely could I move, could they solve the problem etc but...

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International Economy New York City - Dubai

Helpful?
Thank charlotte m
Bridgewater, New Jersey
Level Contributor
25 reviews
16 helpful votes
Reviewed 1 week ago

The end of May we flew from JFK to Tel Aviv, with a layover in their hub airport of Baku. The flight attendants were friendly and efficient, and we were fed multiples times with quite good food. The entertainment system worked great, and the seating was reasonable given that it was economy class. The only drawback was that by the...

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International Economy New York City - Tel Aviv

Helpful?
1 Thank LarryK33
Zug, Switzerland
Level Contributor
98 reviews
60 helpful votes
Reviewed 1 week ago

We booked a great offer for 120 EUR two ways Tehran - Baku. Booking was okay, only we could not add the luggage to our ticket and had to do through the airline office in Tehran. It was a bit strange, but in the end it was working. The flight was perfect, not many guests, clean airplane and the crew...

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International Economy Tehran - Baku

Helpful?
Thank wiebri
Greensboro, North Carolina
1 review
Reviewed 4 weeks ago

Although their hospitality was good but, they never been responsible for my lost baggage. When we arrived, we never get any of our 5 baggage and they gave me a received for them. Next day I called the Airline and someone told me, I can come and get 3 of those. I went to the airport by my expenses for...

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International Economy New York City - Tehran

Helpful?
Thank behniapoor
Level Contributor
4 reviews
4 helpful votes
Reviewed 19 May 2017

I would definitely travel this airline again. I chose airline because of price, when i got onto the plane and was treated so royally, I said and still say would choose this airline rather then a lot of different airlines. they have the new 787 dreamliners very comfortable. the only downside on this airline was, they don't yet have Wifi...

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International Economy New York City - Tel Aviv

Helpful?
3 Thank Jacob H
Tehran, Iran
Level Contributor
2 reviews
1 helpful vote
Reviewed 14 May 2017

every thing was terrible aircraft Emberaer190 (2-2 seats) no monitors and entertainments.not comfortable Crew was So-So...But English accent was terrible... food was awful.. I prefer not to eat it... A small sandwich in which was cheese and potato+coffee or tea...anything you need extra,you must pay for it But the point is that you have to pay for your luggage even...

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International Economy Tehran - Baku

Helpful?
Thank zeromrg
1 review
2 helpful votes
Reviewed 9 May 2017

I am pregnant and was travelling with 6 year old child and husband. The airline placed us all in different seats. We realized this only when we started boarding thre plane. I asked Azerbaijan Airlines representative (see picture attached) to find the seats for us so we could sit together or at least try and see if this was still...

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International Economy Baku - Moscow

Helpful?
2 Thank Анастасия С
Essentuki, Russia
Level Contributor
113 reviews
94 helpful votes
Reviewed 8 May 2017

Its quite a good company with nice service, good aircraft park, gentle personnel. Why i gave 4 out of five - its a bit costly - 1 h 15 min flight costs 11400 rubles - even to Moscow or StPetersburg it i scheaper but at the same time its twice cheaper than Utair flight to Baku from Mineralnie Vody. Secondly...

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International Economy Mineralnye Vody - Baku

Helpful?
Thank Sweet_lana1710
1 review
Reviewed 8 May 2017 via mobile

To be brief and not bore anybody with details- It's been way over a month (march 23rd, 2017) of my complaint , that for the record can only be submitted thru an EMAIL and I have not gotten a response that applied to what I complained about. The company is fairly new I guess but this it is NOT a...

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International Business Class New York City - Tel Aviv

Helpful?
Thank LucyCollins9100
Sumgayit, Azerbaijan
Level Contributor
39 reviews
4 helpful votes
Reviewed 5 May 2017

Seats are very comfortable, meals are very tasty, staff is very friendly. Highly recommended! I didn't expect such a great experience.

International Economy Baku - Moscow
Helpful?
1 Thank rajablis
See travel tips for airlines
“Outside of plain everything is terrible”
behniapoor, 24 May 2017 | Read review
“They have an option of upgrading to business class on board for great prices.”
355jacobh, 19 May 2017 | Read review
“Always compare prices with other airlines, but if the difference is below 30usd/eur, it is well worth the extra money”
jensk56, 2 Apr 2017 | Read review
“Be punctual, they are really on time”
478faridv, 11 Mar 2017 | Read review
“just use it:)”
553marcinm, 1 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Azerbaijan Airlines
Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
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