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British Airways

Headquarters: PO Box 365, Harmondsworth England UB7 0GB

Overview

3.53.5 of 5 bubbles61,242 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About British Airways
Airline Alliance
oneworld

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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61242Reviews
11545Photos
100Tips

Reviews
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3.5
61,242
Excellent
15,274
Very good
15,655
Average
11,344
Poor
7,196
Terrible
11,774

Popular mentions


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Isabella L
2 contributions
5.0 of 5 bubbles
Great first time travelling with British Airways
Stockholm - Las VegasInternational
Great first experience with British Airways! I sat the day before trying to reserve my seat but the site was not updating or something wrong in my end. I told the lady at the check-in desk I tried to get a aisle seat because I get uti infections easily and need to use restrooms or get up and from my seat. I didnt even finish the sentence and she changed seats for me! What a service! Great food onboard. Very service minded and happy crew!
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 21 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Chris B
112 contributions
1.0 of 5 bubbles
Another Shambles
London - AntiguaInternational
For the 5th consecutive time, BA produced customer service akin to a garbage bin, and the response to my complaint is the normal generic gibberish rubbish. Again, food choices not available in Premium Economy, having paid for a premium service. Having also paid another premium to pre select our seats, BA chose to change them unbeknown to us. Poor service all round on the 9 hour flight with only 1 drinks service offered. Delayed before travel due to toilets being frozen, then a further delay to de-ice the wings, multi tasking clearly not a ghing with BA. And whilst waiting 2 hours having boarded the flight, no drinks offered. Thankfully, Virgin Atlantic flights are available to us in 2026.
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 21 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Amira B
1 contribution
1.0 of 5 bubbles
Terrible Service: Denied Boarding & Ruined Plans
London - CancunInternational
Denied boarding despite having a valid visa. Rude staff, no help provided. Costly & ruined plans. BA's complaints response was equally disappointing—generic apology with no mention of compensation or refund. Ignored key issues like our valid visa and extra baggage fees we paid before being denied boarding. No case ID or clear resolution offered. Completely unprofessional handling. Avoid BA at all costs
Date of travel: December 2024
Written 21 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sabrina H
1 contribution
1.0 of 5 bubbles
Disgraceful
London - KingstonInternational
The worst airline in the world. Over 3hrs delayed leaving London and then when i got to my destination it took another 3hrs for my luggage to come off the plan the plan was meant to land at 18.40 which would mean me getting to my home at around 20.30 i didn't get out off the airport until 00.45 and i finally got to my destination at 01.15 in the morning, and when i complain i get I AM SORRY what the f..k am i meant to do with I AM SORRY. My driver left and i had to pay extra money to get home.
Date of travel: December 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 21 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nikki H
1 contribution
2.0 of 5 bubbles
Lack luster and underwhelming, 1 or 2 crew were good.
London - JohannesburgInternational
Worst food I've ever encountered. Some staff were excellent, went out of their way to help us. Other staff looked miserable, were short and fumbled most of the food service. Didn't have enough trays for all the passengers so had to keep going back to the kitchen so food service took ages, and when your food got to you it was not only under cooked veggies but now also cold 1/2 cooked veggies, chopped by throwing them at a blunt instrument. The first plane we flew on was ok... but looked quite tired. screens were battered, so watching a movie was pointless. Compared to other airline int he same price bracket - really sloppy and second rate service. Will probably not book with these guys again.
Date of travel: December 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 21 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-5 of 52,503
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BA0195: Pre-dinner drink and nuts
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BA0195: Welcome drink of champagne
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BA0195: Live journey information
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BA0195: In flight menu
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BA0195: IFE controller
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Showing results 1-5 of 11,545
Isabella L
2 contributions
5.0 of 5 bubbles
Dont be afraid to ask if you have any issues. They are happy to help.
Read full review

Sabrina H
1 contribution
1.0 of 5 bubbles
Don't use it
Read full review

Nikki H
1 contribution
2.0 of 5 bubbles
Pack your own food. Get there 5 hours before to try get a bassinet row. Or even better, don't fly with BA.
Read full review

Rhodri O
39 contributions
1.0 of 5 bubbles
This is a horrific and poorly equipped airline. Avoid.
Read full review

Taylor T
2 contributions
1.0 of 5 bubbles
Do not check any bags especially if you have a connecting flight, they WILL NOT make it to your final destination at the same time as you.
Read full review

Showing results 1-5 of 100
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