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British Airways


38,150 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38,150 Reviews from our TripAdvisor Community

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38,150 reviews from our community

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Showing 32,160: English reviews
Evesham, United Kingdom
Level 6 Contributor
229 reviews
78 helpful votes
Reviewed today
NEW

After my ten ten hour flight of hell this connecting flight felt like pure luxury. Even crammed in to a window seat, and multiple bags under seats there was enough room to move my legs without kicking my neighbor, For once, possibly the first time in the last thirty years I have been comfortable enough to sleep through most of...

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Europe Economy Madrid - London

Helpful?
Thank RyshyB
London, United Kingdom
Level 6 Contributor
133 reviews
49 helpful votes
Reviewed today
NEW

Very little to say. Worst business class I have ever flown. Very mediocre service, no privacy and very uncomfy seats. Seats are jammed together WAY WAY too close for the premium you are paying to fly business. Wont fly again BA. The saddest thing is that once being the flagship of UK now BA as turned into what in my...

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International Business Class London - New Delhi

Helpful?
Thank Marco D
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed today
NEW

Flying from KUL to Heathrow with Premium Economy. Seats was wide and comfortable. The seat tilting angle was wide that I can have a good sleep, unlike other economy seats where it only tilt 3-5 degree. Food and service was very good. If you book early (like any other airline), the price is very reasonable. I was even be able...

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International Premium Economy Kuala Lumpur - London

Helpful?
Thank Bradley L
Pyongyang, North Korea
Level 4 Contributor
29 reviews
17 helpful votes
Reviewed today
NEW

Well, this is it BA. The final straw. I have stuck with you since the early 90s and have seen you decline as a "premium" airline dramatically in that time. I stuck with you out of some weird sense of patriotic nostalgia whilst all of my colleagues abandoned you for Emirates/Singapore/Cathay/Etihad but I am honestly done with you now. If...

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Europe Business Class London - Madrid

Helpful?
Thank C C
Belgium
Level 6 Contributor
110 reviews
11 helpful votes
Reviewed today
NEW

Although in plain "Economy", you are treated with respect and you are being served a decent meal on the short travel time. The airplane was clean and tidy and we got a 110 ZAR compensation for the 2 hours delay in departure. On top of that, we were welcomed in Port Elizabeth with a shower on the occasion of the...

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Domestic Economy Durban - Port Elizabeth

Helpful?
Thank IDoLoveFood
Bruges, Belgium
Level 3 Contributor
10 reviews
Reviewed today
NEW

Never flown with such a terrible society. No possibility of up-grade. No comfort at all, broken tables. Entertainment for illiterates. Service not existing. Eating or what may pass for it: not eating. Then give it an ordinary sandwich. We are not that picky, we do eat on arrival.

International Economy Brussels - Johannesburg
Helpful?
Thank marc180758
Level 3 Contributor
16 reviews
12 helpful votes
Reviewed today
NEW
via mobile

Excellent service with friendly helpful staff. The new layout is very good with excellent seats and in-flight entertainment. Food was good with a good selection of drinks. Good amount of legroom and storage in the overhead was good. Flight was on time and was comfortable with no issues.

International Premium Economy London - Punta Cana
Helpful?
1 Thank charliec333
Nottingham, United Kingdom
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Having made a booking, and want to make a simple change. I have received Terrible service (fobbing off) just sort it out yourself at the airport attitude. Not something I would expect from a leading airline who pride themselves on exceptional customer service. Even an email to the Chief executive gets a we can do nothing to assist call. Real...

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International Economy London - Cancun

Helpful?
2 Thank harrietelvidge08
Bucharest, Romania
Level 5 Contributor
79 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

As I told you is the most expensive low cost airline from Bucharest. Bucharest-London route and return, the prices of tickets bought without anything included bought a few months before flying start from 150 €. On a flight of more than 3 hours, you do not even get a glass of water for free. I would like to mention that...

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Europe Economy Bucharest - London

Helpful?
Thank Petre2017476
London, United Kingdom
Level 3 Contributor
19 reviews
17 helpful votes
Reviewed yesterday
NEW

Our flight was delayed just over an hour which meant we missed our connecting flight from Johannesburg to Port Elizabeth (there was no direct flight). By the time we arrived for our connecting flight we didn’t have to do anything as British Airways had already booked us on the next available flight. Their service was great and stress free. The...

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International Economy London - Port Elizabeth

Helpful?
Thank jacqui b
See travel tips for airlines
“Dont book BA”
D303EKmarcod, 21 Nov 2018 | Read review
“A tip!? Use a different airline if you are able to.”
J7257JQcc, 21 Nov 2018 | Read review
“For the 1h20 duration of the flight, any company will do. But use your experience for the long-haul where details will matter more.”
IDoLoveFood, 21 Nov 2018 | Read review
“Choose a different company”
marc180758, 21 Nov 2018 | Read review
“Buy food at the airport for a better choice.”
laydeelainelondon, 20 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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