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British Airways


37,049 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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37,049 Reviews from our TripAdvisor Community

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37,049 reviews from our community

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Showing 31,180: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

This flight was excellent. Airline attendants all very helpful and friendly. Great take off and landing.

International Economy Denver - London
Helpful?
Thank ConnieH1599
Bengaluru, India
Level 2 Contributor
7 reviews
8 helpful votes
Reviewed yesterday
NEW

Clean flights, on time, superb service. If there is one area that I would want to nitpick and find fault about, it would be that of the choice of meals on the EWR - LHR segment (the return leg of my trip): the airlines ran out of non-vegetarian meals, and forced travelers to partake vegetarian meals (where the Indian bread...

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International Economy Bengaluru - Newark

Helpful?
Thank Pradeep_Srinivas
Level 3 Contributor
19 reviews
8 helpful votes
Reviewed yesterday
NEW

We paid extra as BA have been reducing the quality of their service in the race to the bottom, only to find the extra paid for the upgrade to premium economy was a waste of money. Our flight was extended by five hours due to an medical emergency, all service went out of the window as the flight became a...

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International Premium Economy Los Angeles - London

Helpful?
Thank Stephen T
Level 6 Contributor
546 reviews
148 helpful votes
Reviewed yesterday
NEW

As airlines go, this is one of the better options, at least in the economy section. Flight attendants and staff were exceptionally friendly on both ends. The British Airways terminal at Heathrow is spectacular, with every amenity and shopping option available, way more so than on the New York side. The on-board entertainment was fairly comprehensive with a huge selection...

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International Economy New York City - London

Helpful?
Thank ParkerSturbridge
Ascot, United Kingdom
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed yesterday
NEW

We travelled to Corfu on 12th September and returned on 19th September. I would have scored BA excellent but for one thing that let them down. Flight was first class, the Captain and flight crew kept us informed as to location. The cabin crew were very helpful as we were travelling with our daughter, son-in-law and our little granddaughter aged...

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Europe Economy London - Corfu

Helpful?
Thank dtapp2017
Bradford, United Kingdom
Level 6 Contributor
274 reviews
125 helpful votes
Reviewed yesterday
NEW

Excellent flight, an hour late taking off as they had lost a wheelchair. Cabin staff brilliant very attentive and good service

International Premium Economy London - Miami
Helpful?
Thank Brian M
Bury St Edmunds, United Kingdom
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed yesterday
NEW

Business class service is nothing compared to what it was 5, 10 or 15 years ago. Cabin Crew do not seem so dedicated, seats continue to get closer together and in-cabin service (drinks etc) is reduced. One plus point - must say that the food is generally very good. Always questioning why we continue to fly BA and in business....

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Europe Business Class London - Larnaca

Helpful?
1 Thank GSBC
London, United Kingdom
Level 4 Contributor
38 reviews
17 helpful votes
Reviewed yesterday
NEW

Really disappointing. BA seem to have lost it. Really small lounge in huge airport not comfortable not much choice of refreshments. The experience of the lounge on the way out from BA's own Terminal 5 was poor too. On this flight we were late leaving. One glass of water one cup of tea on 8 hour flight. No food -...

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International Business Class Atlanta - London

Helpful?
Thank Mark M
Brighton, United Kingdom
Level 3 Contributor
20 reviews
Reviewed yesterday
NEW

Plane was 2 hours late departing Gatwick. Made up some time getting to Tirana and did a quick turnaround but still ended up an hour and three quarters late arriving back at Gatwick. Plane hadn’t been cleaned very well and the last passengers rubbish was still evident. Seat size and pitch ok but a bit cramped.

Europe Economy Tirana - London
Helpful?
Thank VictorGee
Market Harborough, United Kingdom
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

I expected more having paid a significant premium for premium economy. Whilst there was welcome additional leg room the entertainment screen didn’t work and the aircraft was old and felt in need of a refurb. Food on the way out was ok but return flight food horrid

International Premium Economy London - Cape Town Central
Helpful?
Thank ashtoncarpenter
See travel tips for airlines
“Make sure it isn't for "carry on" only, especially if you're dealing with a travel agent.”
ConnieH1599, 20 Oct 2018 | Read review
“Book early, and book on the BA site. Ensure that you travel BA all the way (not with code share partners).”
Pradeep_Srinivas, 20 Oct 2018 | Read review
“Consider carefully value for money for an upgrade.”
stephent199, 20 Oct 2018 | Read review
“Make sure you eat before hand or buy a sandwich and drink etc airside”
dtapp2017, 20 Oct 2018 | Read review
“Don’t! Customer care is hopeless”
ashtoncarpenter, 20 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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