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China Eastern Airlines


3,827 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,827 Reviews from our TripAdvisor Community

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3,827 reviews from our community

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Showing 2,414: English reviews
Toronto, Canada
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed today
NEW

Very comfortable lie flat beds. Boarding and deplaning was far more efficient than most airlines. Flights departed exactly on schedule. Crew service was professional but not at all friendly. Food was mediocre.

Date of travel: December 2018
International Business Class Toronto - Denpasar
Helpful?
Thank Janine M
Shanghai, China
Level 4 Contributor
33 reviews
43 helpful votes
Reviewed yesterday
NEW

Airlines are very difficult to find good fair reviews on. Many reviews are only when something has gone wrong so here for me is the fairest and most honest review I can give. So what are the good things.. To start one big upside is that the bag allowance is very generous, 2 big bags is much more than most...

Date of travel: February 2019
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International Economy London - Shanghai

Helpful?
Thank Flameboy0
Aschaffenburg, Germany
Level 6 Contributor
468 reviews
56 helpful votes
Reviewed yesterday
NEW
via mobile

Very easy and empty flight with just 20 passengers. Small snack and water 👌🏻 very nice Crew. I had a „transit“ for the next flight to Hongkong but needed my ticket so I got a temporary entry for 24h. Super fast.

Date of travel: February 2019
North Asia Economy Vientiane - Nanning
Helpful?
Thank joehiroth
Beijing, China
Level 4 Contributor
49 reviews
6 helpful votes
Reviewed yesterday
NEW

The flight was very early in the morning, so getting up and to the airport was a bit of a struggle, only to find that there was nobody at the check-in counter 2 hours before the flight. We waited about 20 minutes before someone finally showed up. The gate is the one sequestered gate away from all the others, including...

Date of travel: February 2019
More 
Southeast Asia Economy Beijing - Vientiane

Helpful?
Thank 329darcya
East Setauket, New York
Level 5 Contributor
54 reviews
32 helpful votes
Reviewed 2 days ago
NEW

the worst food of any airline I have ever flown. The seating is cramped and the staff was not very friendly

Date of travel: January 2019
International Economy New York City - Shanghai
Helpful?
Thank Martin B
London, United Kingdom
Level 6 Contributor
353 reviews
208 helpful votes
Reviewed 2 days ago
NEW
via mobile

I fly from Hkg to shanghai. The plane was close to an hour delay but there was no explanation. Online check in was smooth. The plane is old and at some places can be cleaned better. Not all stewardess on the plane understand English. Even when I say noodles. I have to repeat several times before he understood. The plane...

Date of travel: February 2019
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North Asia Economy Hong Kong - Shanghai

Helpful?
1 Thank EastmeetsWestAB
Tagbilaran City, Philippines
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed 3 days ago
NEW

I Spoke to soon on my last reveiw. I found some my props were boken in my check in bag on the trip to LA. I'm a magician so my stuff looks different but not dangerous and there was no need to do what they did. It was a mess. On the way back I had a full unopened bottle...

Date of travel: January 2019
More 
International Economy Los Angeles - Cebu Island

Helpful?
Thank Coolmagicguy
Level 6 Contributor
486 reviews
112 helpful votes
Reviewed 4 days ago
NEW

The check in process was fast and easy. Our flight was delayed due to weather and we were properly informed. Once we boarded, the flight was pleasant. Seats were comfortable and flight crew is friendly.

Date of travel: July 2018
Domestic Economy Beijing - Xi'an
Helpful?
Thank Betty C
Fort Lauderdale, Florida
Level 6 Contributor
187 reviews
40 helpful votes
Reviewed 4 days ago
NEW

I flew China Eastern via an A320 aircraft in coach class from Xi’an to Shanghai. The flight attendants who I encountered were very friendly and spoke English fairly well. My seat was comfortable and it offered pretty good legroom. Our 2.5 hour flight was a night flight departing at 9pm, so only beverages were served. Coffee, tea, cola and a...

Date of travel: February 2019
More 
Domestic Economy Xi'an - Shanghai

Helpful?
Thank RickFLL
1 review
Reviewed 5 days ago
NEW
via mobile

I was flying from Orlando to Chicago for my connection flight to Ho chi Minh City. Our first flight was with United Airline and it was delay due to the weather. I arrived at the Chicago airport more than one hour before my next flight with China Eastern airline. I tried to check in for my flight but the ground...

Date of travel: January 2019
More 
International Economy Orlando - Ho Chi Minh City

Helpful?
Thank quinta2019
See travel tips for airlines
“There are good deals to be had with this airline if booking far enough in advance.”
janloism, 20 Feb 2019 | Read review
“Try this red eye flight for the lowest price possible”
KevinG7343, 13 Feb 2019 | Read review
“Do your homework. Business class rows 6 and 7 are the way to go on this aircraft.”
stevenkG6305CD, 13 Feb 2019 | Read review
“Buy some snacks from before boarding.”
sergek424, 12 Feb 2019 | Read review
“Check the board for changes which may occur in flight times and gates.”
clairely2016, 7 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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