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China Eastern Airlines
Headquarters: 2nd Floor Citibank Tower, No. 33 Shanghai Huayuanshiqiao Road, Shanghai China 201202
Overview
3.05,278 reviews
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About China Eastern Airlines

Airline Alliance

SkyTeam
Headquarters: 2nd Floor Citibank Tower, No. 33 Shanghai Huayuanshiqiao Road, Shanghai China 201202

Airline Summary

Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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5278Reviews
2072Photos
100Tips

Reviews
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123456789England wrote a review 22 Jun
england16 contributions31 helpful votes
Budapest - Auckland
International
First leg fine good space good service. Second leg from Shanghai. Hated it. Sardines. Cramped into small seats and leg room. Poor service. I got bitten 3 times by something on the flight. I wouldnt fly with China Eastern again.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Darren W wrote a review 21 Jun
Auckland Central, New Zealand78 contributions11 helpful votes
Auckland - Paris
International
Yes, the price was great for a return trip to Paris, but we did not expect to get treated like a second class customer. Customer service through their online website does not work. Incredible our current times. What amazed me was that unless you were Chinese, then the hostesses would not give you the time of day. 44 hours of flights and not one smile. If you wanted water then you got the look as though you were a "Karen" asking every 5 minutes. Twice they went past us with the non acholic drink cart and never offered us a drink. I will say that on a positive note, my wife is Gluten Free and I ordered this in advance through the travel agent and they arrived on all 4 flights. Once I went to the back to get a glass of water and the hostesses were talking. One of them just pointed at the bottle of water for me to fill my glass up. They just do not like Westerners. You would never get this on Air NZ, which is what I will be flying next time as they are not a racist airline.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maps20080650150 wrote a review 20 Jun
1 contribution
Kunming - Singapore
Southeast Asia
Left books in plane and try to call their Airline's loss & found.... even their Singapore's office. Call hundreds of times and can never get a response. Will never fly this Airline again.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Leomil Aportadera wrote a review 20 Jun
Iloilo Province, Philippines51 contributions23 helpful votes
Shanghai - Paris
International
This was the first time I booked and flew in a China Eastern flight and I must admit that I tempered my expectations. I gave my flight experience a 5 star for several reasons. First, it was value for money considering that I booked it for budgetary reasons. My Manila to Paris ticket was the cheapest one with enough layover time without extending the total travel time at Pudong. From the boarding process to adequate leg room to inflight services, I was definitely sold to flying in it again. There was a decent choice of menu that I had pork rice from Manila (MU 212) and crab noodles during the next leg (MU 569). The most important reason I am giving it a 5 star was that the flight crew offered water to the passengers several times unlike other long haul flights of other airlines where you have to ask for water. I also noticed that the flight crew cleaned the toilets regularly. China Eastern must be setting the standards in toilet cleanliness in the economy section.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GrandTour02983302011 wrote a review 18 Jun
1 contribution
Sydney - Dubai
International
My son and I who is a toddler, I couldn’t book his seat with me and was only able to book the seats separately. Called the airline over 7 times, waited an hour x 3 for someone to answer the call and no one answered. Ended up emailing them to give me a call and help me book seats, but the response was really late and poor. Never flying with this airline
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Enough leg room for a 5’8” guy.
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Pork with rice was served during Shanghai to Paris segment.
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Pork noodles as main dish Manila to Shanghai segment
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Darren W wrote a tip 21 Jun
"We ended up taking water bottles and snacks on the plane for the return flights as the drink service was non existent"
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Leomil Aportadera wrote a tip 20 Jun
"For Filipinos, China Eastern is a better option to Middle Eastern airlines in going to Europe."
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Herbert F wrote a tip 10 Jun
"Don’t use it"
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Eni wrote a tip 9 Jun
"Bring snacks, download plenty to watch on your phone, buy a good neck pillow."
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Daniel wrote a tip 2 Jun
"CHECK EVERY FORWARDING FLIGHT TO ENSURE THAT IT HASN'T BEEN CANCELLED THE LAST LEG OF MY JOURNEY WAS CANCELLED WITHOUT ANY EMAILS."
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