We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

China Southern Airlines


1,540 Reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Search for flights
30/07/2017
06/08/2017
1 Person
Search
More Options
Compare prices:Select all
All Traveller Photos
Food and Drink
Airport
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,540 Reviews from our TripAdvisor Community

Write a Review

1,540 reviews from our community

Filter reviews by popular destinations:
All reviews Guangzhou London Beijing Sydney Amsterdam Los Angeles Auckland Bangkok Brisbane Manila Paris Melbourne Shanghai New York City
Traveller rating
Cabin
  • (853)
  • (0)
  • (193)
  • (12)
Route
  • (819)
  • (95)
  • (86)
  • (36)
  • (21)
  • More
Language
  • More
Showing 1,061: English reviews
Bethesda, Maryland
Level 5 Contributor
73 reviews
18 helpful votes
“Will never fly China Southern through Guangzhou again!”
Reviewed 3 days ago
NEW

Connecting through Guangzhou to Siem Reap and back, both times flights delays and cancellations, gate changes, etc. No notices, and got the run-around for reassignments. Waited 4+ hours in line, standing in lines, and there were customers losing it and started arguing with the agents who lack training, authority to make changes, or simply don't care. It was the worst...

More 
Southeast Asia Economy Guangzhou - Siem Reap

Helpful?
2 Thank Kong C
Level 3 Contributor
15 reviews
3 helpful votes
“Good option”
Reviewed 4 days ago
NEW
 via mobile

The fight resulted better than I expected. The seats were not the most comfortable but were ok for a short flight with enough room for the legs. The crew was very attentive, entertainment selection had new movies and the food was ok. We departed late, this was a China airport issue. This is so common in China that when a...

More 
North Asia Economy Guangzhou - Taipei

Helpful?
1 Thank Fernando S
Zhongshan, China
Level 6 Contributor
76 reviews
21 helpful votes
“First time on Airbus A380”
Reviewed 5 days ago
NEW

This is my first experience on Airbus A380. The flight to Guangzhou was smooth, with good meals and entertainment selections. Staff spoke decent English as well. The only negative thing was it was 30 minutes late to Guangzhou.

International Economy Los Angeles - Guangzhou
Helpful?
Thank Jay L
New York City, New York
2 reviews
8 helpful votes
“Pretty good service ”
Reviewed 6 days ago
NEW
 via mobile

We took a long haul with China southern from JFK to Guangzhou, and then a connection from there to Perth, Western Australia. We upgraded to premium economy for the long haul-- highly recommend. Much more spacious seats for such a long flight. Aircraft was a new, nice 777-300. Food was actually okay and cabin crew were friendly and spoke good...

More 
International Economy New York City - Perth

Helpful?
4 Thank Melissa I
Southend-on-Sea, United Kingdom
1 review
2 helpful votes
“Never again!!”
Reviewed 6 days ago
NEW

Never again I repeat never again!! I arrived safely that is the main thing! Uncomfortable, chaotic, delayed, poor service.

International Business Class London - Guangzhou
Helpful?
2 Thank Den278
South San Francisco, California
Level 1 Contributor
4 reviews
5 helpful votes
“Lost luggage, delayed Flights; Such a nightmare”
Reviewed 1 week ago

Our experience with this airline was a nightmare! Our flight was diverted from SFO to Wuhan Airport instead of landing to Guangzhou aiport first. Understandably there was a typhoon however no announcement was ever made by the crew of the diversion nor the bad weather. It was all assumed that passengers know what was going on. Stayed in that airport...

More 
International Economy San Francisco - Phuket

Helpful?
4 Thank celestefrnndz
Dalian, China
1 review
1 helpful vote
“Satisfactory”
Reviewed 1 week ago

I traveled on China Southern Airlines from Dubai to Dalian via Guangzhou and my checked in baggage has been delayed. I hope it is not lost. The irony of the matter is that I had checked in two pieces of baggage from Dubai to Dalian. One checked in baggage arrived safely in Dalian and another one went missing. I simply...

More 
International Economy Dubai - Dalian

Helpful?
1 Thank DrSajal
Melbourne, Australia
Level 5 Contributor
53 reviews
54 helpful votes
“Inflight experience OK -- LOST LUGGGAGE A REAL BUMMER. Holiday destroyed.”
Reviewed 1 week ago

Flight out of Melbourne was delayed and luggage not transhipped in Guangzhou. It has disappeared into the maw of god alone knows what. 39 kilos of travelling gear and gifts gone as if they never existed. We head for home tomorrow -- sans luggage exxcept for carry on. Thanks China Southern.

International Economy Melbourne - Moscow
Helpful?
3 Thank Peter P
Bangkok, Thailand
Level 6 Contributor
1,789 reviews
909 helpful votes
“Delays and mediocre service!”
Reviewed 1 week ago

Not a very pleasant experience, due to delays. Flight was already scheduled for a miserable departure time, but then delayed by nearly two hours. Meant that I arrived in Bangkok at 3:00 am with almost no sleep for the night. The service was inadequate for an international flight, with poor quality meal and inattentive flight staff. 737-800 is OK for...

More 
Southeast Asia Economy Guangzhou - Bangkok

Helpful?
2 Thank Raintree_Thailand
Bangkok, Thailand
Level 6 Contributor
1,789 reviews
909 helpful votes
“They got me there!”
Reviewed 1 week ago

Nothing fancy, but the flight left on time and service was OK. 737-800 was fine for short flight. Flight attendants friendly.... in a Chinese sort of way.

Domestic Economy Nanning - Guangzhou
Helpful?
1 Thank Raintree_Thailand
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Avoid it if you can!”
KYC1988, 13 Jul 2017 | Read review
“Do not get this airline”
celestefrnndz, 7 Jul 2017 | Read review
“Bring your own food and drinks if you're fussy.”
Sally-1309, 5 Jul 2017 | Read review
“Avoid China Southern. Not if they were the last airline on the planet”
benowalker, 4 Jul 2017 | Read review
“I recommend flying with this airline the price was excellent and was as good as any other airline”
541SueS, 4 Jul 2017 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
Read More
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

355 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (355)
Viewed
Airport (54)
Viewed
Airport (1)
Viewed
Airline Lounge (11)
Viewed
Cabin (2)
Viewed
Food and Drink (59)
Viewed
Onboard features (6)
Viewed
Seat (25)
Viewed
Seat (3)
Viewed
View from Window (42)
Viewed
Food and Drink (6)
Viewed
Onboard Feature (20)
Viewed
Cabin (26)
Viewed
Our fleet (2)
Viewed
View from window (2)
Viewed
Other (96)