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China Southern Airlines


3,068 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,068 Reviews from our TripAdvisor Community

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3,068 reviews from our community

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Showing 2,224: English reviews
Gympie, Australia
Level 5 Contributor
72 reviews
23 helpful votes
Reviewed yesterday
NEW

This was our experience.. Our flight from Brisbane to Guangzhou was good and we were pleasantly surprised. However, after spending a nightt there we went back to the airport to catch next flight. Whilst waiting my wife felt unwell so we went for cup of tea and a sit. This airport is very new and big and we didn't hear...

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International Economy Coolangatta - Chiang Mai

Helpful?
Thank Stormyallen
Melbourne
Level 5 Contributor
62 reviews
29 helpful votes
Reviewed yesterday
NEW

I have flown many times with CZ and they were in the past very unfriendly, not used to any Western habits like Cold Beer and butter with bread, but they have improved substantially. The crew are much more friendly, smiling and affable now. In addition the wine and beer are cold and butter is served. Food in Economy Class is...

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International Economy Melbourne - Guangzhou

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Thank Bhati
Auckland, New Zealand
Level 4 Contributor
40 reviews
32 helpful votes
Reviewed yesterday
NEW
via mobile

I flew for business in July 2018. Their business class in the A330-200 is sooooo much behind orher airlines. Freezing temperatures of the AC, I ended up with a cold afterwards. Crew can barely speak english, including the pilots as we heard nothing from them during both flights. Food was plain and little, only 2 meals for the entire 13h...

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International Business Class Auckland - Guangzhou

Helpful?
Thank PolakMaly
Penrith, Australia
Level 6 Contributor
150 reviews
163 helpful votes
Reviewed 2 days ago
NEW
via mobile

This was my first time flying with China Southern and I have no hesitation recommending them. I had a bit of a problem at Sydney airport as I was traveling on an emergency passport. A stopover in Guangzhou was the problem, however, China Southern staff got onto it and I got on the flight, had my stopover in Guangzhou and...

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International Economy Sydney - Kathmandu

Helpful?
Thank loltraveller2013
Beijing, China
Level 5 Contributor
61 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

We’ve taken China Southern for travel throughout parts of Asia a few times now and have not had major issues. Ticket prices are reasonable, flights are normally on time, with exceptions leaving Bangkok to Guangzhou due to weather it seems and the flight attendants are friendly and attentive. They speak English as well so it’s never been an issue communicating...

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Southeast Asia Economy Beijing - Bangkok

Helpful?
Thank Juli B
London, United Kingdom
Level 6 Contributor
55 reviews
20 helpful votes
Reviewed 2 days ago
NEW

Overall I was very happy with my first experience on this airline. I got a very good priced ticket. The 737-800 & the 787 Dreamliner were both very comfortable. The food on-board was very good & there was a good drinks selection available apart from any type of spirits. The cabin crew on-board were friendly & helpful. I wasn't happy...

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International Economy Manila - London

Helpful?
Thank Simon W
Christchurch, New Zealand
Level 4 Contributor
33 reviews
8 helpful votes
Reviewed 3 days ago
NEW

We were slightly nervous about our decision to fly with China Southern however, overall, we are glad we did. The service was attentive and friendly, though the food and movies were pretty average.These minor grumbles were forgiven in the light of the positive aspects - lie flat seats (we actually slept), flights direct from and to Christchurch (rather than travelling...

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International Business Class Christchurch - London

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Thank Lola122014
Jakarta
2 reviews
Reviewed 3 days ago
NEW

I've been in CSA and that's my first travel abroad experience. I thought it was quite tolerable until I travel with other airlines. The worst experience in my mind probably when the staff in the cabin throw a lot of 'brown thick foods' like chocolate or porridge into the toilet and didn't even flush them properly. A lot of passengers...

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International Economy Jakarta - New York City

Helpful?
Thank qonitamaryam
Singapore, Singapore
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Was wrongly charged RMB 2000 for golf equipment due to wrong interpretion of rule by China Airline rep at the airport. Wrote multiple emails to airline without even a reply. Resorted to posting complain on their Consumer Board without reply as well. The board is now(was active before) non-functional but still list a host of complains from past history.' Would...

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Southeast Asia Economy Kunming - Jakarta

Helpful?
Thank Peter L
Tauranga, New Zealand
Level 6 Contributor
140 reviews
68 helpful votes
Reviewed 4 days ago
NEW

Bit of a mission two weeks before our scheduled flight to check tickets on-line and make seating changes. We could not even to check-in or change on-line the day before our flight. So we arrived early to Auckland airport international check-in and had our seats moved (upgraded) without charge. Got a window and an aisle seat with middle seat blocked...

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International Economy Auckland - Guangzhou

Helpful?
Thank myscha
See travel tips for airlines
“Book an aisle seat and pay an extra amount of money for leg room.”
Bhati, 15 Jul 2018 | Read review
“Yes by fyling with others”
peterlK2578NR, 13 Jul 2018 | Read review
“Drink plenty of water and get up for walkies.”
myscha, 12 Jul 2018 | Read review
“Check your luggage at each station and better wrap it .”
ilyas89, 10 Jul 2018 | Read review
“Plan your meals accordingly. You can discuss with your FA to schedule your meal at a later time during the flight.”
562gd, 10 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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