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China Southern Airlines


3,992 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,992 Reviews from our TripAdvisor Community

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3,992 reviews from our community

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Showing 2,941: English reviews
1 review
Reviewed yesterday
NEW

Trans-pacific business class seats are well priced and overall the service is good. However, the seats are not very comfortable. While the bed does lay flat, it is not especially spacious. Anyone taller than me (5'4") would not have enough leg room. And the bed is like a wooden board...hard as a rock! I put the blanket underneath my body...

Date of travel: February 2019
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International Business Class San Francisco - Guangzhou

Helpful?
Thank Guide815176
Metung, Australia
Level 5 Contributor
79 reviews
13 helpful votes
Reviewed yesterday
NEW

This is the second time we have travelled with China Southern and will do so again. The fares are always very reasonable, the in-flight meals are varied and very tasty and the cabin service is excellent. Movies are available free of charge and the seats have more legroom than Virgin or Jetstar.

Date of travel: March 2019
International Economy Melbourne - New Delhi
Helpful?
Thank John C
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

We read so many negative reviews, that I wanted to say we enjoyed this airline. We flew economy class and the leg room was good and the 777 plane was very nice and new. The service was really good and the staff was nice if you were nice to them. The food was very good. They were very fast with...

Date of travel: March 2019
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International Economy New York City - Bangkok

Helpful?
Thank mxk093
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed 3 days ago
NEW

Flew on 24/02/19 for the first time with China Southern. Seats 12a and 12c very spacious seating. Full flat bed. Great food options from Chinese to western dishes offered. Good selection of alcohol too. Crew were fantastic especially Melody who made sure we were well looked after. Slippers and amenity bag provided. Always topped up with water for this 12...

Date of travel: February 2019
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International Business Class London - Sanya

Helpful?
Thank Poonien
Santa Monica, California
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Service satisfied, entertainment system also, but it was super full with narrow space between rows. Of course, this is expected in air travel these days.

Date of travel: March 2019
International Economy Bangkok - Los Angeles
Helpful?
Thank RoccoKaplan
Level 4 Contributor
23 reviews
18 helpful votes
Reviewed 5 days ago
NEW

Was skeptical to have booked this flight given the mixed reviews online, but surprised with the great service for its relatively low cost. Overall a great value! The worst downside were actually the customers themselves (which the airline cant control, but a note to future passengers --- flying etiquette is MANDATORY whether you fly Economy, Business, First, Singapore Airlines, Emirates,...

Date of travel: March 2019
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International Economy New York City - Guangzhou

Helpful?
2 Thank Cmisterl2525
Greater Manchester, United Kingdom
Level 6 Contributor
125 reviews
40 helpful votes
Reviewed 5 days ago
NEW

Brilliant new planes for a 12 hour flight. Customer service from front desk to cabin crew was exceptional. Halal meals ordered were extremely high quality and very tasty.

Date of travel: March 2019
International Economy London - Phuket
Helpful?
Thank R4FMA
Level 1 Contributor
3 reviews
Reviewed 6 days ago
NEW

was advised of flight change one day before departure, the new schedule caused me to have a 18 hour stopover in connecting flight at Guangzhou airport.,,, the flight itself was spartan as expected given economy class, service was friendly but not memorable. Hope my next flight will be a full joy with no last minute changes in schedule

Date of travel: September 2018
International Economy Toronto - Urumqi
Helpful?
Thank edmondl257
Las Vegas, Nevada
Level 5 Contributor
57 reviews
38 helpful votes
Reviewed 6 days ago
NEW
via mobile

So far my preflight experiences with China Southern have been pretty horrendous. The US website is a joke and wouldn’t let me book flights correctly, hence I had to book through a travel agency. After booking the flight, I tried to reserve seats. The USA website does not even have this option. So I visited the Chinese site. I was...

Date of travel: March 2019
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International Economy Las Vegas - Guangzhou

Helpful?
1 Thank lellieu
1 review
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

This was one the best flight experiences that I had. Loved everything about this airline; from friendly professional staff to yummy food to amazing value for the money I spent on my two way ticket. I highly recommend this airline.

Date of travel: March 2019
International Economy Vancouver - New Delhi
Helpful?
1 Thank ashrafmohd
See travel tips for airlines
“Enjoy your flight.”
hussar15, 24 Mar 2019 | Read review
“In Business Class, choose seats in row 12 as no seats are behind you so you have a bit more privacy.”
Poonien, 22 Mar 2019 | Read review
“take sleeping pills”
RoccoKaplan, 21 Mar 2019 | Read review
“Enjoy the cheap airfare.”
pdiverb, 15 Mar 2019 | Read review
“Do not be afraid to ask for legroom, without paying extra.”
InYourLife, 14 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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