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Copa Airlines


9,664 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,664 Reviews from our TripAdvisor Community

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9,664 reviews from our community

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Showing 2,422: English reviews
Cardiff, United Kingdom
Level 4 Contributor
26 reviews
6 helpful votes
Reviewed yesterday
NEW

As the crow flies this journey should be short and just over the Caribbean ocean. However I travelled to Trinidad, Piarco airport on Caribbean airlines and then to Cancun via Panama. The journey took most of the day with layovers in Trinidad and Panama but the flights were on time, the stewards were helpful and friendly and drinks and meals...

Date of travel: February 2019
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International Economy Tobago - Cancun

Helpful?
Thank Diane P
Blue Ridge, Georgia
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

write the follow stàory to try to encourage/warn you never to use Copa airlines and perhaps more importantly to you to give negative reviews whenever you are treated badly by those we pay for services. It is a wonderful gift that the internet has given us. bad sèrvices are given the light of day. (and of course good services should...

Date of travel: March 2019
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South America Economy Guatemala City - Cartagena

Helpful?
Thank aarts1010
Plainview, New York
Level 6 Contributor
218 reviews
47 helpful votes
Reviewed yesterday
NEW
via mobile

My family of 4 had taken non stop flight on Copa airlines from JFK airport in NYC to Tocumen international airport in Panama city. Ground staff at JFK airport was extremely friendly and our check in process was smoothly handled by them. On flight boarding was smooth. In flight staff was courteous, departure was on time, flight journey was smooth...

Date of travel: April 2018
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International Economy New York City - Panama City

Helpful?
Thank 716sachink
Barbados
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

It was a first-time on Copa and I was very impressed by the level of service. From the check in, especially in Panama to the professionalism of the staff aboard. Haven't seen or heard of a meal (not a snack)/ drinks on a 3 1/2 hour flight in a long time. All agents were so polite and efficient. It will...

Date of travel: January 2019
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Central America Economy Bridgetown - Panama City

Helpful?
Thank sylb108
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 2 days ago
NEW

It was a 7and a half hour flight they gave us a meal about half way into the flight and a little later they gave us a sandwich, they were serving drinks and wine most of the flight.I have never gotten any food on any American air lines just peanuts or pretzels and drinks. Copa airlines treats there passengers very...

Date of travel: February 2019
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International Economy Panama City - San Francisco

Helpful?
Thank Rob F
Sarasota, Florida
Level 6 Contributor
733 reviews
383 helpful votes
Reviewed 2 days ago
NEW

Easy, comfortable and efficient are the main words to describe this airline. This was a rather short hour and a half flight that was on time and they even fed us! The seats were very comfortable which with my bad back and my husband's long legs, made us quite happy. The attendants were very nice and helpful. Great airline!

Date of travel: February 2019
South America Economy Panama City - Cartagena
Helpful?
Thank Kelleygirl2
Goiania, GO
Level 5 Contributor
36 reviews
9 helpful votes
Reviewed 2 days ago
NEW
via mobile

The flight was on time , but the airplane is old . No tv no movies , small chairs , the food was terrible . If you have a chance , never flight with this company . And the ticket price wasn’t cheap .

Date of travel: March 2019
International Economy Brasilia - Santo Domingo
Helpful?
Thank SachaGabler
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

Excellent service and attention to detail. We were bumped up to first class as the plane was full. Everything was on time and the attendants were pleasant and helpful. I was carrying a suit jacket and they stored it up front in a locker.

Date of travel: January 2019
South America Economy Panama City - Medellin
Helpful?
Thank barmstrong2
Elmira, Canada
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 3 days ago
NEW

What a great experience, flying with Copa Airlines. The staff were friendly, attentive and helpful. There was a courtesy blanket on my seat, which helped make the flight more comfortable. I found the leg room and seat to be comfy and spacious. There was an excellent assortment of movies (new and older), as well as a selection of TV episodes...

Date of travel: March 2019
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International Economy Toronto - San Jose

Helpful?
Thank loric47
Miami, Florida
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

This is horrendous! After you pass the security point you must pass a second security point at the gate and take “again “ your shoes off in a the filthies carpet ever! The dust looks like plant growing up and the rest of food crums all over was disgusting! When you point that to the security person they only smile...

Date of travel: March 2019
More 
International Economy Panama City - Miami

Helpful?
Thank DrMoran
See travel tips for airlines
“Try to use this airline for S. America travel or to the Caribbean.”
barmstrong2, 21 Mar 2019 | Read review
“Plan ahead. Book business if you can.”
KarenK978, 19 Mar 2019 | Read review
“Don't book on COPA Airlines.”
solutionsdianna, 18 Mar 2019 | Read review
“avoid at all costs, terrible customer service!”
kbbrrgg, 15 Mar 2019 | Read review
“Book refundable or don't book at all, and double check your booking regularly to make sure it still exists.”
megananna22, 13 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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