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3.5 of 5 stars
183 Reviews
Headquarters: Administerial Complex South Building 2nd Floor, Cairo 11771 Egypt +20-0900-70000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 37
  • 69
    Very good
  • 45
  • 19
  • 13
Destination controls the Service Level

Egypt air is a governmental airlines, managed by Egypt, there is no fixed service standard, the... read more

3 of 5 starsReviewed 6 days ago
Waleed E
Dubai, United Arab Emirates
Rating summary
  • 3.5 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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183 Reviews from our TripAdvisor Community

Write a Review

183 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
65 reviews
9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Egypt air is a governmental airlines, managed by Egypt, there is no fixed service standard, the trip destination is the only parameter for service level, trips form and to Dubai is totally different than the same from and to Jeddah, also for Europe and USA passengers, will feel more conferrable than passengers to Africa

International Economy Cairo - Dubai
1 Thank Waleed E
Kano, Nigeria
Level Contributor
35 reviews
11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I always enjoy flying with their a330 aircraft. But there is need to change the type of aircraft use for Nigerian routes A320 the aircraft is noisy and most a times very old ones. The best part of it is 100%halal meals.

International Business Class Kano - Dubai
Thank Yau_Kantsi
New York City, New York
Level Contributor
48 reviews
31 helpful votes
2 of 5 stars Reviewed 1 week ago

Egyptair's website totally unresponsive---really third rung airline kind of stuff. Timed me out twice so I had to rebook twice, then, an hour later, I get two confirmations for identical bookings. Call center? Nope. Closed. Is this really a Star Alliance Member. Finally got a hold of someone in New York even though I'm in Thailand to facilitate cancellation and...

International Economy Bangkok - Cairo

Thank Burbatana
Lagos, Nigeria
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

Very comfortable flight. Very efficient hostesses and crew. It was well worth it and I would love to fly Egypt Air again

North Africa Economy Lagos - Cairo
Thank Delia_Kuye
Luxor, Egypt
Level Contributor
6 reviews
1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Nice large business class seats, but old ones which you cannot make flat to sleep, thats pretty bad, especially because on this route they are flying in the middle of the night! Technically, the planes are ok. Service and cleanliness are terrible!!! Thats really bad, because it only needs a caring management, training the teams, and to create a spirit...

Africa Business Class Cairo - Addis Ababa

1 Thank Michael P
Cairo, Egypt
Level Contributor
40 reviews
10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The ground staff as well as the onboard staff are very friendly. They are extremely helpful and understanding. If you travel with a pet in cabin, Egyptair is the best place for this.

International Economy Cairo - Paris
Thank Nermo1972
British Columbia, Canada
Level Contributor
29 reviews
5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is my second trip with Egypt Air and I am very disappointed with the lack of service. We were travelling with a 2 month old infant and were never offered to board the plane early. The airline staff at the gate made announcements very late and did not board passengers in an orderly fashion (by row # or zone)....

International Economy Toronto - Cairo

1 Thank Z042010
Level Contributor
24 reviews
25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have always had super friendly & helpful crew with competent captains - much better than any airline I have taken in the States or Canada - many non-Muslims are surprised to discover that there is no alcohol served on any of their flights but one can always drink before hand and the flight is a redeye so best to...

International Economy Toronto - Cairo

Thank elle99_masri
Level Contributor
11 reviews
8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

They didn't refund me my refundable tickets up till now for 2 months and 13 days and their policy telling max 20 working days!!!! Very bad accounting department!

International Economy Cairo - Rome
Thank Hady M
Level Contributor
3 reviews
5 helpful votes
1 of 5 stars Reviewed 24 June 2016

Dear Managers just FYI , I would like to express my disappointment, on my last flight with Egypt Air I booked via Expedia com , because your main web site was showing full and I was no able to book ..directly !!! Departure was from Muscat to Cairo , Business and coming back Economy from Cairo to Muscat On my...

International Business Class Muscat Governorate - Cairo

Thank Max M
See travel tips for airlines
“Fly long range flights you enjoy them better.”
 of 5 stars Yau_Kantsi, 22 Jul 2016 | Read review
“book your seat in advance and arrive at the airport early - get through security & read a book :)”
 of 5 stars elle99_masri, 27 Jun 2016 | Read review
“Sit on right of aircraft to get good view of coast to see Alexandria area”
 of 5 stars LisandroVoyager, 22 Jun 2016 | Read review
“If you're flying out of JFK, adhere to the 2-3 hours early policy. I always ignore that, but not on international flights out of Terminal 4.”
 of 5 stars RunNFly, 21 Jun 2016 | Read review
“Best to choose seats in the middle area of plane as there is not too many disturbances.”
 of 5 stars MirindaK, 2 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
A member of the Star Alliance, Egyptair (MS) is the flag carrier of Egypt. It operates from a hub at Cairo International Airport (CAI), and has designated Borg El Arab Airport (HBE), 2Hurghada International Airport (HRG), Luxor International Airport (LXR) and Sharm el-Sheikh International Airport (SSH) as focus cities. Passengers can fly Egyptair non-stop to more than 75 destinations in Africa, Europe, Asia, the Middle East and North America. The airline also has codeshare agreements with about 20 other airlines. Its planes feature both two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations.
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