We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Emirates

65,195 reviews
Headquarters: PO Box 686, Dubai United Arab Emirates
Overview
4.065,195 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Emirates
Headquarters: PO Box 686, Dubai United Arab Emirates

Airline Summary

United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
Read more
65195Reviews
22971Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 36,466
  • 14,034
  • 5,952
  • 3,115
  • 5,630
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
James C wrote a review Today
3 contributions
Manchester - Dubai
International
This was my first time flying with Emirates! It was such a great experience from start to finish. The A380 was brilliant with good leg room even in Economy! I had flight attendant Semi Lai take care of me through my flight, and she went out of her way to make myself and fellow passengers feel relaxed and comfortable. She even took a Polaroid picture of us which is a nice little keepsake! She is a credit to your business. The food and drink selection was excellent. Overall, I am really looking forward to flying with Emirates again!
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Oliver S wrote a review 22 May
1 contribution
Sydney - Riyadh
International
Flight and experience was very pleasant. Had some issues with amending bookings and customer service was rude and not helpful.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Y Y wrote a review 22 May
1 contribution
Karachi - Manchester
International
I travelled with Emirates from Karachi to Manchester in February, 2024 and during my flights they happened to lost one of my bag. It has been nearly 4 months since and they still have not locate my bag or have provided any resolution at all. I have made at least 30 calls to their baggage lost team in India and at least over a dozen times I have been advised that my case is with Emirates customer affairs team with highest priority, and I have been promised dozen times that somebody from that team is going to call me back. But nobody ever does. I am extremely annoyed and frustrated that as to why they are dealing me with this way!!??
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Paul P wrote a review 22 May
1 contribution
Kochi (Cochin) - Manchester
International
Not as expected and the food served was so delayed and the check in staff was rude. The food was below average as compared to other middle eastern airlines.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Ned L wrote a review 21 May
Plano, Texas8 contributions8 helpful votes
Dubai - Los Angeles
International
Emirates Airline is a well known and well loved airline by many that much is clear. While I was at the hotel in Dubai I realized that they spent millions of dollars in commercials featuring attractive and friendly passengers and flight attendants to appeal to the customer sense of beauty. Clearly this marketing is effective and even their selection of flight attendants from all over the world seems to lineup with their emphasis on aesthetics. This is a moment where I will point out a lesson I learned many years ago in Sunday school about being outwardly beautiful but inwardly rotten and that we should focus on our heart inside more than how we appear to others. All this is to say that customer service was lacking as a result of the millions spent in marketing. Now in order to make such a statement I should provide evidence and so I shall do my best to do just that. The great Dubai flood of April 2024 was a logistical nightmare for the city with damages and cleanup as well as the airline there is no question. The inability of the airline to handle rebooking and cancellations and the mayhem that was Dubai Airport after the unforeseen excessive rain is not entirely their fault but again I turn back to the lesson. Emirates sponsors football clubs and spends millions more on the aforementioned advertising that when their is chaos due to massive delays that was caused by weather events they seemingly were unable to adequately manage or staff simple lines at their counter. Many people were waiting for several hours in a line to reach the front only to find out the line was closed or wasn’t staffed. Of the 10-15 possible lines only 3-4 in the 3 hours I waited to rebook would be open at a time instead of all 15 which should have been the case. Now at some point during the wait they did provide snacks to people in line which was a nice gesture but due to the massive debacle which was beyond Emirates control it might have made more sense for them to call some of those attractive actresses from the commercial to work the lines so that their image of beauty did not get obliterated due to the breakdown of order that occurred due to so many delays and cancellations. However, after the three hour wait to get to the woman at the desk it should be noted that in spite having dealt with many irate and unhappy customers that they were still incredibly friendly and helpful for rebooking. The lesson here was that not all the attendants were so helpful and part of that was the obvious frustration many passengers were experiencing over everything but all these issues could have been reduced greatly by opening every line and adequately staffing their airport lines during an unexpected but extensive delay causing event would have helped them avoid many negative reviews especially those from April. Also, I must say now that the only reason I went to the airport at all was because the live chat system was overwhelmed and it as impossible to get through to a customer service agent and rather than simply provide an email for changing flights that would be cumbersome would eventually alleviate the strain on their live chat and call center folks as well as those at that airport but again one must remember the emphasis on appearance often detracts from substance and not everything that glitters is gold. Finally the day of the flight arrives and lo and behold it rained again and there were delays going back that was beyond the control of the Emirates and while many passengers were frustrated and grumbling it did nothing by their disregarding requests to return to seats as the delays went on and on whether passengers were seated or standing. In fact nearly 3.5 hours after the flight was supposed to depart which again is no fault of the airline but in all that time water or orange juice was never served to Economy Class. Granted the business and first class passengers paid thousands more so it’s understandable that their food and drink and silverware would be ready for them upon entry and again there are many more Economy passengers than business and first class combined but as a result of the lack of service the whole plane turned into people shouting for water or juice and eventually some Economy passengers who complained loud enough or often enough got drinks but this was a slow and painfully loud process. Also the legroom is awful which even for Economy class could and should be a little better at least. The food was good but the lack of organizing of Emirates became apparent once again when many people who had requested Vegetarian and or Vegan meals did not receive them initially even though they showed evidence they had selected them when booking tickets. Sadly, the meal size was enough to barely take away hunger for long periods and in between meals there were not often snacks but to be fair to the flight attendants they were ruffled and frustrated from all the exchanges they had with justifiably angry passengers but regardless of the frustration which I shared I was reminded of the need for courtesy from Don Quixote and a life lesson that can help impulsive people is that while the pawns and low level workers are often the most accessible they are seldom responsible for poor planning and execution of service. Anyways, as annoying as it was to have poor service on an airline that spends so much to project a great image one should not forget that most of the flight attendants have struggles in life as well and so more understanding would have went a long way for a quieter flight even if food and drink service was slower than molasses. I really like the movie selection and music selection on flight and there was enough of both of those to distract from the hunger left from what I would argue were tasty meals but better suited for Oompah Loom-pas than people. So overall would I fly Emirates again? Sure but I would lower expectations a lot and not have high expectations of a luxury airline at least as it relates to Economy Class so unless I become rich soon Economy class with small meals and little legroom will be my fate despite what the attractive commercials Emirates show on the television but lesson learned on my end once again tv is not reality even when they call it reality tv.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Ned L wrote a tip 21 May
"Become rich and upgrade to first class or business class as they get royal treatment and much more legroom! "
avatar-image
vikas r wrote a tip 21 May
"Avoid emirates 777 flights even if they even cheaper. Regretting not booking qatar at same price."
avatar-image
David G wrote a tip 20 May
"Don't fly with Emirates."
avatar-image
Hawtberry D wrote a tip 19 May
"If you need a good service, good sleep and a flat bed then go for Emirate airline. It worth every penny. "
"I always prefer an isle seat and as far away from children as possible."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Emirates

Search flights

ReturnOne-wayMulti-city
Depart
Fri, 07/06
Return
Fri, 14/06
Travellers
1, Economy